Banquet Server Customer Service

Melanie Starnes

(***) *** - ****

*****************@*****.***

Professional summary

I am currently attending The University of Tennessee Chattanooga as a sophomore majoring in psychology. I have an immense amount of experience in customer service, serving, and retail considering I have been working since a young age. I am committed and willing to learn new things and gain more experiences.

Skills

Handling cash

Quick thinking

Patience

Helpful to customers in need by knowing job information

Responsible alcohol services (ABC license)

Work Experience

01/2018 to 08/2022 Kroger, Nashville, TN (Cashier)

Help customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.

Answer questions about store policies and concerns to support positive customer experiences.

Maintain current knowledge of store promotions and highlight sales to customers.

Process POS transactions, including checks, cash and credit purchases or refunds.

04/2021 to 12/2021 Cotton and Snow, Nashville, TN (Server, bartender)

Polish glassware, bus tables and remove debris to keep customer areas fresh and clean.

Assist servers with specialty drinks orders by preparing on-demand items without delay.

Upsell daily specials and beverage promotions to exceed daily sales goals.

03/2022 to 09/2022 Burger Republic, Nashville, TN and Chattanooga, TN (Server)

Has experience with TOAST MONEY.

Check identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.

Waitressing experience

Maintains menu knowledge and newly updates on menus and specials.

Paying attention to surroundings and customer needs.

10/2022 to current Westin Chattanooga, Chattanooga, TN (Banquet Server)

Experience in moving fast and figure out tasks to help with while working in the back while not on the floor.

Maintain knowledge of what's being served the day it's supposed to be served to help explain to guests as it changes each day.

Polish glassware, bus tables and remove debris to keep customer areas fresh and clean.

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