Service Agent Customer

S U S A N A. C H E N G E L I

Cell: 917-***-**** Work: 407/825-7605 Orlando, FL. 32812 E- Mail: **********@*****.***

To Provide Positively Outrageous Hospitality to Customers. I Enjoy Utilizing my Skills and my Personality which Enhances my Luv of Professional Service. Given this Opportunity to Show how Personable and Positive I am, enables me to Share my “Warriors Spirit, Servant’s Heart & a Fun-Luvin’ Attitude to All.

“SOUTHWEST AIRLINES” CP Mike Hawkes - Orlando, FL

Dec 2006 -Present Sr. Base Coordinator

I started as a Customer Service Agent with Southwest Airlines and was given the Opportunity to fill Administrative Positions in other Departments which has made me well rounded in our company by Building Positive Relationships with our Internal & External Customers while Providing Ongoing Communication and Feedback to Leaders.

Awarded Projects such as Facilitator of Our GB Team / New Hire Presentations / Employee & Station Events.

Office Clerical Duties /Audit Accountable Documents & Funds/ Reconcile Expense Reports/ Processed Reservations

Resolve Customer Situations by providing Positively Outrageous Service.

Nov 2002 - Dec 2006 WAUGAMAN ENTERPRISES Scott Waugaman - Tampa, FL Independent Contractor

Provide Renovation Services and Installation of Shelves, Medicine Cabinets, Door Handles & Locks, Vertical Blinds, Window Blinds, Sheet Rock and Cleaning Homes for Future Occupancy.

Jan 2000 - Sept 2004 GRAND RESERVE APARTMENTS Debbie Nichols - Orlando, FL

Director of Resident Services

Coordinate Activities & Special Events for Residents

Lease & Retain Occupancy, Accounts Payable & Receivable, Audit all Property Reports, and all Clerical Duties.

Cold Calling & Send out Special Mailings to Corporate Businesses (i.e. Oracle) & Perspective Prospects

Jan 1998 - Dec 2000 Castle Hotel/Howard Johnson Universal Hotel - Orlando, FL

Group Sales

Organized Reservations for Room Blocks, Reserved Meeting Room Time Slots, Scheduled Meal Time & Menu & Transportation. Meet and Greet Clients upon Arrival & Departure.

Coordinated Special Events- Holiday Celebrations/Anniversaries/Office Retreats.

Jan 1990 - Dec 1997 TIM WEBBER CATERING Tim Webber - Orlando, FL

Sales & Wedding Coordinator

Hire in Kitchen and grew to Manage Crew for Off Premise Special Events (i.e. Weddings) from Setup to Breakdown

Coordinate & Schedule, Rehearsal Dinners, Luncheons & Brunches

Cold Call to Corporate Companies (i.e. SunTrust) & Acquire New Clients

Southwest Airlines Committees: Local Culture Ambassador / Charitable Giving Board Facilitator / ER Support Team Green Team / Safety Team / Active Volunteer / CPR Certified / Certified Public Notary

KNOWLEDGE/ PERSONALITY: Microsoft Word, Excel, Outlook, Publisher, PowerPoint. & Administrative Skills /

Professional, Energetic, Charismatic, Focused, Driven, Friendly, Positive, Outgoing, Trustworthy, Dependable, Dedicated, Problem Solver, Team Player, Fast Learner, Hospitality Service Oriented & Qualified.

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