Customer Service Data Entry
Resume:
Norma J. Barber
Mount Holly, NC ***** · 704-***-****
**********@***.***
SUMMARY
30+ years of experience with customer service, critical thinking and solutions, Accounts Payable and Accounts Receivable, invoicing, payroll, banking deposits and reconciliations. EXPERIENCE
PACKAGING SOLUTIONS INC. – Accounts Payable/Customer Service NOV 2020 - Present Shelby, NC Part Time
• Process customer and vendor purchase orders
• Resolve variances related to missed deliveries, short shipments and pricing discrepancies
• Execute vendor invoice payments and refund requests
• Verify, prepare and distribute customer invoices and statements
• Communicate and collect on delinquent accounts and insufficient payments
• Reconcile multiple credit card and bank statements
• Post payments received from customers
• Calculate and process commission payments
• Quick Books entries
RACE CITY STEEL-Receptionist/Customer Service Temp position APR 2020 – SEP 2020 Denver, NC
• Answer telephone, screen and direct calls for busy environment 300+ per day
• Greet and direct customers / Receive customer payments
• Ensure invoices and written checks correspond and give to appropriate personnel
• Maintain cleanliness of work environment including doorknobs and counters
• Maintain inventory spreadsheet, phone list and office supply list
• Print and distribute Work Orders
• Reconcile purchase orders with invoices
• File paid invoices, sale orders and net 30 invoices
• Mail accounts receivable invoices
DELLINGER PRECAST INC.-Accounts Payable/HR APR 2016 – NOV 2019 Denver, NC - Job was sourced out
• Assisted new employees with completing required paperwork
• Ensured new employees were compliant with company and government rules and regulations
• Arranged drug screening, motor vehicle record check and orientation
• Processed and posted invoice payments for vendors
• Filed Worker Comp and health insurance claims
• Monitored time clock, accrued vacation time and tabulate payroll for exempt and non-exempt
• Customer service via phone and in-person
• Maintain over the road tags, registration and resolved NCDMV inquiries to ensure compliance
• Liaison for staff and administration
SKILLS
Proficient with Quick Books and Peachtree, Microsoft Word and Excel, data entry, inventory management, 10-key, copier, fax, shipping via UPS, NC Notary, Paychex and Easy Clocking FURTHER EXPERIENCE
PACKAGING SOLUTIONS INC.-Purchasing/Accounts Payable FEB 2011 – APR 2016 Shelby, NC
Organize expedited shipments impede manufacturing unproductivity. Process customer and vendor purchase orders. Resolve variances related to missed deliveries, short shipments and pricing discrepancies. Execute vendor invoice payments and refund requests. Verify, prepare and distribute customer invoices and statements. Communicate and collect on delinquent accounts and insufficient payments. Reconcile statements. Post payments received.
MAJOR WELLNESS CENTER-Office Manager AUG 2009 – DEC 2010 Kings Mountain, NC
Supervised clerical personnel, assured daily routine operations, implemented procedures and office policies including patient interactions. Processed insurance claims on various platforms, settle concerns with attorneys, medical practices, vendors and patients. Resolve delinquent accounts. Assist doctoral staff with development and publishing of health-related articles NVR BUILDING PRODUCT COMPANY-Purchasing/Scheduler APR 2009 – JUL 2009 Kings Mountain, NC (temp position)
Procure project-specific supplies and schedule deliveries to coincide with the construction schedule. Receive in material and enter daily cycle counts. Collect organize and input relevant data into a spreadsheet. Contact logistics in regard to shipment date modifications. COMMONWEALTH MEDICAL LABS-Customer Service manager APR 2005 – APR 2009 Warrenton, VA
Coordinated with laboratory staff to resolve issues and ensure accuracy relating to patient testing requirements. Maintain customer files with updated individualized lab requisitions and supply necessary supplies for sample transport. Monitored shipments of samples and certify adherence to federal guidelines. Target new markets, distribute promotional literature, provide sales support to existing and developing business. Primary liaison with lab and clients. SUNBELT RENTALS-Human Resources Administration MAR 2004 – FEB 2005 Coral Springs, FL
Assisted new employees with completing required paperwork and are compliant with local, state and federal laws. Submitted payroll for 40 employees. Created purchase orders. Researched best pricing and quality specific to order requirements. Maintained office supplies, reconciled petty cash, facilitated repairs of equipment and conducted business with vendors. REFERENCES
BRYANT CLARK
General Manager
Dellinger Precast
VIRGINIA DELLINGER
President
Former owner of Dellinger Precast
BETH BAILES
Office Manager
Packaging Solutions
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