Support Specialist Voip Engineer

TATEK TEKA

Tel – 240-***-****, ******@*****.***

EDUCATION

CCNA - Cisco Certified Network Administration, JMAT Systems, Greenbelt, MD 08/2009

CCNA VOICE IP Tecture 12/2015

CERTIFICATION: CCNA, CCNA VOICE, SECURITY +

TECHNICAL SKILLS

-Cisco Unified Communication Manager (CUCM) and Call Manager Express (CME)

-Cisco Unity and Unity Connection

-Jabber and IP Communicator

-Moves, Add and Changes DN, speed dials, Call forwarding and etc. in Call Manager (CUCM)

-Use BAT for bulk changes and deployment

-Voice Codec G.711 & G.729

-Signaling Protocols H.323, SIP, MGCP, SCCP

-Cisco 2900, 3560, 4500 switches & Cisco 2600, 2800 routers

-Configure Routers and switches for voice and data

-VLANs, Trunks, Router on a stick, STP, Port Security, VTP, Layer 3 switching

-Configure Telnet, SSH for secure authentication, Configure AAA authentication

-Configure and troubleshoot TCP/IP, DHCP, DNS

-Access Control List, NAT and Subnetting, LAN, WAN

-Install and configure Windows XP, Windows 7 and 2003 Server

-Router & Switch IOS upgrade and backup, Regular configuration backup, password recovery

-Proficient in OSI model

PROFESSIONAL EXPERIENCE

The World Bank Group, VoIP Engineer 09/25/2017- Present

Provide support, install and maintain voice network & applications for over 15,000 end users

Manage, maintain and update voice network and systems

Configure Jabber and VoIP phones in Cisco Unified Call Manager

Troubleshoot and repair/replace phones

Troubleshoot jabber issues on end user laptops and cell phones

Create voicemail account in Unity Connection

Use Service Now ticketing system, ensure tickets are attended in a timely manner and closed with proper documentation.

CenturyLink, VoIP Technician 11/15/2015- 09/15/17

Moves, Add and Changes DN, speed dials, Call forwarding and etc. in Call Manager (CUCM)

Knowledge of Signaling Protocols: MGCP,SIP,H.323,SCCP and Voice Codec: G.711, G.729

Configure troubleshoot and support:

oCisco IP Communicator and Jabber

oCisco Unified Communication Manager (CUCM) v8.x,9.x, 10.x, 11.x

oCommunication Manager Express

oUnity Connection 8.x,9.x,11.x

oCisco Unity Connection features, subscribers, call handlers, call routing rules

oRoute plans, route lists, device profiles, CSS, and partitions in multisite environments

oCisco 7900 and 8900, 9900 Series Phones

oUCCX, Page Group, Cisco Unified administration,

oSolarWinds monitoring systems

GPI, VoIP Engineer 11/02/2014 – 10/2015

Support end user with VoIP service

Configure and troubleshoot phones in Call Manager and Call Manager Express

Setup Voicemail and speed dials, Call forwarding and etc

Configure IP phones for new users and transfer DID when users move to a different location

Troubleshoot and analyze call completion issues such as: unable to call out or receive calls, call drop, static, noise, clicks

Activate and configure Cisco switches to support data and voice

Configure and trouble voice mail account on UNITY Connection

Assist end users with CCM user and, Unity Inbox

Use Remedy and Heat ticketing system

FCC, Federal Communication Commission, Cisco Voice (Telephony) Engineer 04/2013 – 09/31/14

Deployed and implemented Cisco IP Phones for FCC employees

Prioritize tasks and activities to meet customer expectations

Supported and troubleshoot issues related with IP Phone deployment

Add, change, edit and move IP phones based on customer request

Worked with BAT tool and TAPS for bulk installation and change management

Troubleshoot DHCP and phone registration issue

Configure Voicemail using unity connection

Train customers how to use Cisco IP Telephony

FDA, Voice Telephony Support Engineer 04/2012 – 10/2013

Configure IP Phone and IP Communicator in Call Manager (CUCM)

Setup edit and troubleshoot voicemail account ones in Unity Connection

Support Moves, Add and Changes of phone configuration

Configure multiple lines DN, Speed dials, Call forwarding and etc.

Assist users on how to use IP Communicator and CCM user

Work with team members and ISP to assure quality to users

Customize phone configuration to address special request

Activate and configure switch port to support voice and Data VLANs

Configure port security on Cisco switch

Troubleshoot using Traceroute, ICMP – ping and continuous ping, MAC and ARP table

Configure and install Cisco phones 7936, 7937, 7960, 7962, 7965, 7970,

EduTech Ltd, IT Equipment support specialist, 11/ 2009 – 02/2012

Technical and audiovisual support for Health Resource and Services Administration (HRSA)

Network setup for conference rooms and computer lab

Troubleshoot LAN and internet connectivity

Configure, install and troubleshoot laptops, printers, LCD Projectors, IP Phones, switches

Troubleshooting any technical and/or audiovisual issues

Contact this candidate