Customer Service Mortgage Loan

Charles P. Foley

** ****** *****, **** *******, RI 02893

Cell: 401-***-**** E-Mail: **************@*****.***

Experience

CROSS COUNTRY MORTGAGE August 2022-Present

BRANCH MANAGER

Ensure that all loan applications are processed accurately and in a timely manner

Maintain relationships with brokers, agents, lenders, appraisers, title companies, and attorneys to ensure high quality customer service

Monitor interest rates and make adjustments to loans as needed

Developed a marketing plan to promote the company’s mortgage products to potential customers

Communicate regularly with clients and answer any questions about their loan status or any changes that may affect their loan application

PREMIER TITLE AND ESCROW January 2019-August 2022

VICE PRESIDENT OF BUSINESS DEVELOPMENT

Acted as a liaison between the customer and parties involved in real estate transactions

Ordered mortgage payoffs, HOA, surveys, and cleared lien searches

Reviewed contracts and explained the closing cost of the loan, title, and appraisal to customers

Sourced and developed client referrals through insurance adjusters, realtors, home inspectors and other professions within the real estate industry

Partnered with the CEO and other executive team members to review, explore and update the company’s goals and business strategies

Developed and maintained a customer database which consisted of past and present customers, referrals, and system generated leads

PEOPLE’S CREDIT UNION January 2017-January 2019

SENIOR MORTGAGE LOAN OFFICER

Met with applicants to obtain information for loan applications and answer applicant’s questions regarding the loan process

Obtained and reviewed loan applicants’ credit history and all pertinent financial information. Requested and obtained additional information as necessary

Counseled customers, took applications, and submitted loan applications to processing and underwriting for approval

Developed a pipeline of prospective clients by identifying potential clients, participating in local networking groups and building relationships with realtors, builders and bankers

Maintained active licenses and knowledge of mortgage loan regulations and guidelines including Freddie Mac, Fannie Mae, VA and FHA loans

Education

Community College of Rhode Island May 2000

Associate Degree, General Studies

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