Desk Supervisor Customer Service

Bella Pochtar

Brooklyn, NY ***** — Kings County

Tel: 646-***-**** — Email: ************@*****.***

Career Objective:

To be part of a goal-oriented team that strives to provide excellent patient care and customer service.

Professional Profile:

am that strives for success of the team and the organization, by

To be a valuable part of a goal-oriented te:

providing excellent and compassionate patient care and customer service. Also, have established training

protocols and conducted training for new recruits.

Skills:

Fluent in English, Spanish and Russian. Customer Service Expert.

Take pride in compassion for others.

Team oriented and adaptability.

Excellent interpersonal and communication skills. Excellent listening skills

Knowledge/proficiency in Microsoft; Word, Excel and Outlook. Extremely organized.

Ability to work independently in stressful situations. Always on time

Patience is always practiced Patients well-being is a priority.

Experience:

Hairless NYC Clinic, New York, NY

Front Desk Supervisor, Aug 2020 thru current

Supervised customer service personnel relating to scheduling of appointments, clientele follow-ups, customer

inquiries and patient care referrals. Maintained and prepared weekly payroll for clinic. Attended to high

volume calls daily.

City Experts, New York, NY

Concierge at Marriott and Hilton Hotels, Oct 2013 to March 16, 2020

Provided excellent Customer Service including booking of reservations, responded to inquiries and

coordinated customer activities.

Stay at home Mom 2000-2013

Estee Lauder, New York, NY

Executive Assistant to Vice President of Skincare Marketing 1994-2000

Liaison for organizing meetings with other Vice Presidents of Fragrance and Makeup Departments. Prepared

speeches, organized meetings daily via Outlook. Also, responsible for maintaining office supplies.

Education:

High School Graduate

References:

Available upon Request.

Contact this candidate