Customer Support Project Manager

Contact

********.********@*******.***

+420********* (Mobile)

********@*****.***

www.linkedin.com/in/

stepankabejlkova (LinkedIn)

www.behavee.com/ (Company)

Top Skills

Project Management

Business Process Improvement

Management

Languages

English (Full Professional)

Czech (Native or Bilingual)

Slovak (Full Professional)

German (Limited Working)

Certifications

University of Westminster -

Westminster Business School;

Completed PRINCE2® Foundation &

Practitioner Certification

Stepanka Bejlkova

Open to new opportunities in IT & international business Prague, Czechia

Summary

I'm a self-reliant certified Project Manager; with over 15 years of international experience: Opened & managed a British office branch for a cloud-based energy software company in Prague under no supervision, and led several international projects. I value a proactive approach to developing service matters and improving software technologies, internal processes and products. Accomplished negotiator, commercially aware, always on the lookout on how to exceed expectations by personal efforts, but also by inspiring and motivating others.

#Innovation #projects #CRM #B4B #software, #energy,

#cloudcomputing, #startup, #change

Experience

Behavee

5 years 3 months

Market Access Manager

April 2021 - Present (2 years)

Prague, Czechia

Account management and cooperation on investment strategy

-Expanding Behavee to international markets.

-Setting up Behavee's branch office in the UK.

-Responsible for investor relations and searching for various funds.

-Behavee is open source software

IT Project Manager

January 2018 - June 2021 (3 years 6 months)

Prague, Czechia

Building a new brand; Behavee - open source software They say "She makes anything happen @behavee"

London & Prague

#software #customerdata #bigdata #B2Bplatform #cloud #AI Page 1 of 4

Self Employed

Freelance IT Project Manager

October 2017 - May 2019 (1 year 8 months)

More details in "Projects" section below

Business architect; project lead for new products and processes Solving complex problems, promptly resolving ongoing queries in most effective way

Flexible and independent

Creative, seeking new innovations and improvements for the best outcome. Technical tools in use:

#GitLab, #KanbanChi, #WordPress #GSuite #Cisco

Future Port Prague

Managing the exhibits for Future of 3D, StartUps and NanoTechnology July 2017 - September 2017 (3 months)

Hlavní město Praha, Česká republika

The largest visionary and futuristic event in the heart of Europe exploring how exponential technologies dramatically reshape our lives and businesses. Sept 7, 2017 Prazska trznice (Prague Market), Czech Republic Self-Employed

International Lead Consultant

March 2017 - July 2017 (5 months)

London, United Kingdom

Consulting Czech businesses expanding to the UK market Connecting Czech entrepreneurs with British entrepreneurial community European Utility Management Ltd. & Alfa Energy Ltd. Senior Energy Broker / Major Business Accounts Manager April 2014 - March 2017 (3 years)

London, United Kingdom

- Portfolio for circa 20 I&C customers from different industry sectors including retailers, hotel chains, property developers, 55 million kWh, £6 million annual charges, over 150 electricity and 90 gas supplies

- Procurement and negotiations for fixed contracts including utility data collection, DC/DA/MOP contracts

- Setting up EUM’s online energy monitoring & targeting system (-see projects section below-)

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- Tendering: Maintaining regular contact with the suppliers & customers to progress tenders

- Checking and analysing contract offers; Presenting contract recommendations to customers.

- Liaising with CEO’s, MD’s and FD’s for strategic decision making for energy contracts

- Project management roll-out of new services.

- B4B customer management including meetings with C'level contacts and responsibility for agreed services.

- Successful Project Management, delivering complete setup of EUM’s cloud based energy monitoring database for major business customers. In conjunction with Digital Energy's Software http://www.digitalenergy.org.uk/ For more info, please see below Projects section.

EnTech USB Ltd

8 years 4 months

Energy Intelligence Software - International Key Account Manager August 2005 - November 2013 (8 years 4 months)

London, United Kingdom

International B2B SaaS Customer Manager for leading provider of cloud- based energy intelligence software (EIS) and services to enterprise customers and utilities globally.

Duties/responsibilities:

- Full responsibility for services provided to business customers (international companies) in IT and software development #userresearch

- Managing IT teams in development of customised, in-house developed SQL database

- Relationship management to ensure delivery of quality service - resolving discrepancies through data analysis and liaison with operational IT departments remotely

- Responsibility for resolving online raised customer incidents and queries

- Remote and direct training / presentations to International clients

(Glance,WebEx,Skype) for cloud based database and software products.

#cloudcomputing

- Enable clients to maximise use of software products #benchmarking

#servicedesign

- Project management for existing and new customers

- Project lead on IT system implementation projects, such as Intranet and customer service for bureau systems developed in-house #UX #CZ #UI

- AP liaisons

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- Statistics - creating budgets and targets for the next accounting periods

- Creating annual productivity reports for SQL software

- Monitoring internal efficiency

- Start-to-finish project management of multinational IT system implementation

#uxstrategy

- Business Development - expanding and improving EnTech’s services for customers

- Supporting multinational internal IT departments

- Full set up of Czech Partnership company in Brno, further remote management of the partnership

Operation / Branch Manager - Team Leader

April 2008 - September 2013 (5 years 6 months)

Prague, The Capital, Czech Republic

Joined as an International Representative, quickly promoted to International Customer Manager, responsible for large international business clients, focused on building customer relationships, internal IT teams and improving software development processes.

Further promoted to the Branch Manager position located in Prague, Czech Republic.

- Full set up of company’s branch in Prague under no supervision

- Complete responsibility and overall management of the new office

- Dealing with local authorities to find best legal solutions for the UK branch

- Finding suitable locations for the office in all available Business Centers

- Recruiting new employees; KPI's; further management

- Creating business plan and portfolio for future business growth

- Improvement of technical processes on internal validation software

- Market research, identifying new sales opportunities on the Czech & Slovak market in order to grow revenue. Sales activities across all suitable potential customers, further responsibility with after-sales customer support.

- Regular reporting of sales activities to the Senior Sales Managers across EnTech

- Contributing articles to the internal company newsletter and intranet site. Education

International Business Management

Business Management of tourism and services · (1998 - 2002) Page 4 of 4

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