Scheduling Coordinator Service Professional
Resume:
Cassandra Smith-Cabrera
Wilmington, DE 19802
*.************@*****.***
Clerical and Administrative professional with over 10+ years of flawless experience in managing clients and completing duties as a receptionist, and as a client service professional. Looking to leverage the knowledge attained through experience to add onto the success of businesses that require the expertise.
PROFESSIONAL EXPERIENCE
ATI PHYSICAL THERAPY Wilmington, DE
Multisite Scheduling Coordinator June 2021 – Present
Manage in- and outbound multi-clinic phone, email, e-referral and fax management, with a primary focus on accurate and timely patient intake and scheduling.
Request and obtain relevant documents to ensure accurate patient registration, both at our initial intake evaluation as well as ongoing documentation requests.
Collaborate with supporting Clinic Directors to ensure timely scheduling of new and existing patients to appropriate clinician schedules.
H&R BLOCK Wilmington, DE
Client Service Professional / Receptionist (Seasonal) December 2020 – April 2021
Retrieved important documentation from clients regarding their tax payments.
Answered phone calls from potential clients and scheduled them for upcoming appointments. Sent appointment reminders to scheduled clients as well.
Received and scanned important documentation related to the company’s and client’s tax records.
GOODWILL STAFFING Wilmington, DE
Case Reader October 2019 – June 2020
Reviewed Food Benefits cases and case dispositions while notating and logging documents for Document Image System (DIS)
Tracked workload via logs, reports, and alerts and completed professional tasks/projects in a timely manner
Submitted applications/renewals from potential employees upon receiving
EDUCATION
Mount Pleasant High School Wilmington, DE
Diploma, May 1991
Dawn Career Institute Wilmington, DE Health Information Technology (HIM) Certificate, 2014
ADDITIONAL SKILLS
Proficient in Microsoft Office (Word, Excel, Outlook)
Upheld HIPPA/OSHA regulations as a Healthcare office professional for 15+ years
Adaptable software knowledge and require little to no training
Copying and scanning documents
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