JEAN NGAN

+237-***-**-**-**

Yaoundé

Cameroon

Email: adwvu4@r.postjobfree.com

From the upstream to the downstream line of the business process, customers’ satisfaction is the major concern.

JOB OBJECTIVE

EDUCATION/DEGREES

1998 - 1999

Leaving High School Certificate

Akonolinga High School

2001 - 2004

Bachelor in French Public Law

University of Yaoundé II SOA

2008 - 2010

Master of Business Administration Malaysia

Binary university college

SKILLS

Computer literate oriented person

Well-versed in MS word – Excel – Power Point – case tracker and good Typing skills. Excellent use of MS outlook – Access – Oracle – Navision - SAP

Translation Services

Fluent in French and English language and good in Translating and editing Documents from English into French and vice versa.

Supply Chain

Managing the material flow of product and the information flow in an effective way in order to eliminate waste and saving time b delivering high quality service or product to the end user.

Logistics

Organizing the storage and distribution of goods.

Time management

Always meeting the deadline, by being efficient and effective to cope with the production target by delivery on time the mission assigned.

Customer Support

Office Management

Human Resources

Proving accurate product information - details with regards to the customer’s data and product’s features - Interacting on different applications such as Emails, Live Chat, and Telephone in order to ease information and effectively communicating information to satisfying different stakeholders and improving the quality of service.

Processing the data entry of customers by entering their details/information into the system such as Oracle and Microsoft Solutions.

Drafting administrative correspondences to business partners and customers, Translating documents from French into English when necessary.

Aligning the organizational strategy into the human resources practices by recruiting the suitable candidates: following company’s objectives by implementing the best practices of human resources through an efficient training; effective coaching;

January up to July 2019

October 2017up to December 2018

April 2018 to September 20018

July 2016 – September 2017

June2016–July 2016

2012 – 2013

July – December 2010

2004 - 2008

Let’s Get Thin Now

French/English Customer Support for Admin and Email management

Interacting via Shopify or Zendesk with French and English-Speaking customers by handling all their requests related to the products or services (Order or Tracking numbers requests. order discrepancies, Delivery time frame and product quality).

Toothbrush (Remotely Position)

Multilingual French Customer Service Agent

Taking ownership of virtual administrative tasks and customer support by

Interacting with French customers by providing solutions related to the company’s products and also providing real-rime information to customers tracking numbers via Zendesk.

HelloCash Remote position

French speaking Customer Service Agent

Handling customer calls and managing email-requests.

Supporting

- Phone Calls

- Tickets (Mails)

WallBedKing (IZN) – Remotely E-Commerce (Upwork)

Multilingual Virtual Assistant

-Placing and answering phone calls about the inquiries of French & English Customers with regards to their orders - orders status and product queries.

-Providing Assistance over every kind of products concerns (Delivery Time Frame, Information on Company Carriers) through Live Online Chat via Zopim (Zendesk) to Customers from UK, France, Portugal and Spain.

-Translating every kind of inquiries, administrative drafts, orders from English into French or vice versa.

-updating, entering, retrieving customers interactions and data on

Multilingual Customer Support Agent

Grupo Noa International

2016 – Jul 2016

Employment Duration2 month

Location Home based Job

Assigning to the virtual contact center of Grupo Noa International to handle inbound calls of customers from USA and CANADA in term of providing accurate details on the credit/debit/MasterCard transaction to purchase our online products and also sorting out all cases accordingly brought out by the customers on the phone.

Cybernet Slash Support – PHILIPPINES - McKinley Call Center

-Multilingual French Customer Support Agent

Providing Assistance remotely via Phone – Emails and Zendesk (live support) by troubleshooting electronic devices such as Routers, IP cameras and Printers of end users from French Regions and English Users.

WORLD HEALTH ORGANIZATION - MALAYSIA

Multilingual French HR Assistant

Providing Translation Service (From English into French) Assigning to Global services Centre to upgrading, increasing and improving

The Human Resources Delivery.

Processing the requests of internal employees of WHO such as staff and managers with regards Education Grant - Contract Administrative - any other requests

Retrieving - updating - extracting - deleting and entering all information on Oracle System while processing the requests of customers.

TAX DEPARTMENT - CAMEROON

Multilingual Administrative Assistant

Assisting Tax payers to fill up their forms online in order to pay their taxes.

Retrieving - updating - entering data into the system

Making outbound calls to tax payers who did not pay on time and remind them

Advising taxpayers

Translating Document from French into English and Vice Versa

References

1- Fiona Fairweather

HR Manager/Global Service Centre/ +60 3 887 17118

Block 3510 Jalan Teknokrat 6/ 6300 Cyberjaya, Selangor. Malaysia

Email adwvu4@r.postjobfree.com

Fax +60 3 887 17117

2- Emyl Angeles Team Leader of Belkin/Trendnet Technical Team –Cybernet SlashSupport

+63-091******** Manila Philippines

3- Girlie D Gerardo HR Manager Choose your Shoes (CYS-CH) Pulilan Bulacan

Tel: +63 2 299 8356 / +63 44 676 283, Fax +63 2 299 8356

4- Anastasia Pyatnitsa Team Leader Alunite / Email: adwvu4@r.postjobfree.com Tel +380*********

5- Managing Director at WallBedKing:

Nicoletta Toro adwvu4@r.postjobfree.com - 078********

Contact this candidate