Floor Staff Customer Service
Resume:
Summary
Skills
Experience
Dara R Tabor
Powder Springs, GA 30127
********@*****.***
A committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. People skills
Active listening
Supervision & leadership
Multitasking
Critical thinking
Relationship building
Basic math
Decision-making
Organizational skills
Friendly, positive attitude
January 2022
to
Current
Cobb Energy Performance Arts Center Atlanta, GA
Floor Captain
Communicated with customers to convey information about events or activities. Trained workers in company procedures or policies. Resolved customer complaints regarding worker performance or services rendered. Verified floor staff uniform presentation and continuously supervised performance to ensure quality service.
October 1972
to
March 2003
Syracuse Housing Authority Syracuse, NY
Collections Supervisor
Received and submitted payments and applied amounts to customer balances. Created and distributed updated customer statements. Attended training on credit management and civil court practices to maintain up-to-date knowledge.
Notified customers of delinquent accounts by mail and telephone to obtain payment.
Documented customer status and collection efforts in electronic tracking system. Coordinated and managed day-to-day workflow of collections. Prepared all legal documents for court hearings, attended court hearing procedures. Produced weekly and monthly performance measurement reporting for HUD and Board Members.
Identified high priority situations and took appropriate escalation actions to resolve issues.
Monitored overdue accounts using computers and automated systems. January 1987
to
January 1989
Sears Roebuck (PT) Fayetteville, NY
Switchboard Operator
Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
Completed connections between callers, departments and professionals. Accurately transcribed message details and promptly relayed to appropriate recipients.
Education and Training
Alerted staff of emergency information and general announcements using PA system.
Operated telephone switchboard to provide information, take messages and forward calls.
Utilized paging technology within organization to connect quickly with key people. Paged employees over PA system to ensure prompt connection with callers. Participated in emergency preparation meetings to understand crisis management procedures.
Monitored emergency and code alarms, making emergency announcements or routing emergency calls to appropriate location.
Worked with Security staff and outside Law Officials when needed. Prepared weekly payroll time sheets.
Syracuse Cooperative Extension Syracuse, NY
High School Diploma
Attended University College-Syracuse, NY
Attended Onondaga Community College-Syracuse,NY
Attended Syracuse University College-Syracuse,NY
Additional Coursework in Accounting
Additional Coursework in Housing Project Manager
Additional Coursework in Customer Service
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