Service Representative Customer
Resume:
Wynona Humphrey
Fallon, NV *****
***************@*****.***
Knowledgeable and dedicated customer service professional with extensive experience in Customer
Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing
rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with
exemplary passion for developing relationships, cultivating partnerships and growing businesses. To seek
and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time
management and problem-solving skills.
Skills
Complaint resolution
Administrative support
Account management
Creative problem solving
Professional telephone demeanor
Multi-line phone talent
CRM
Recordkeeping strengths
Service standard compliance
Work History
2022-07 - Current Customer Service Representative
Primary Talent Partners, Fort Mill, SC
Actively listened to customers, handled concerns quickly and escalated major
issues to supervisor.
Participated in team meetings and training sessions to stay informed about
product updates and changes.
Handled customer inquiries and suggestions courteously and professionally.
Developed highly empathetic client relationships and earned reputation for
exceeding service standard goals.
Collaborated with staff members to enhance customer service experience and
exceed team goals through effective client satisfaction rates.
Delivered exceptional customer service to every customer by leveraging
extensive knowledge of products and services and creating welcoming, positive
experiences.
Met customer call guidelines for service levels, handle time and productivity.
2020-09 - 2022-06 Customer Service Representative
Teleperformance USA, Reno, NV
Answered constant flow of customer calls with minimal wait times.
Updated account information to maintain customer records.
Answered customer telephone calls promptly to avoid on-hold wait times.
Participated in team meetings and training sessions to stay informed about
product updates and changes.
Actively listened to customers, handled concerns quickly and escalated major
issues to supervisor.
Delivered exceptional customer service to every customer by leveraging
extensive knowledge of products and services and creating welcoming, positive
experiences.
Responded to customer requests, offering excellent support and tailored
recommendations to address needs.
Promoted superior experience by addressing customer concerns, demonstrating
empathy, and resolving problems swiftly.
Optimized customer support by establishing collaborative service environments
through targeted operational initiatives.
Met customer call guidelines for service levels, handle time and productivity.
Responded proactively and positively to rapid change.
Maintained up-to-date knowledge of product and service changes.
Investigated and resolved customer inquiries and complaints quickly.
2018-09 - 2020-08 Delivery Driver
Domino's Pizza, Fallon, NV
Managed customer inquiries and complaints in polite and professional manner.
Verified accuracy of all deliveries against order forms.
Maintained upbeat, positive attitude in busy, customer-focused environment.
Completed rush deliveries on tight timetables to satisfy customer needs.
Kept detailed mileage and fuel reports to track overall fuel costs.
Worked scheduled hours as required and took on available shifts during holidays
and busy periods.
Followed corporate procedures to maintain company and customer data
confidentiality.
Fostered positive working relationships with regular customers.
Kept detailed records of deliveries and money received from customers.
Documented mileage, deliveries, pickups, customer issues and damages.
Promoted customer satisfaction by addressing or escalating concerns for quick
resolution.
Answered common customer questions, accepted payments and completed
paperwork at delivery and pickup locations.
Determined quickest and safest routes for delivery by using effective planning
and organizational skills.
Education
2002-03 - 2002-04 GED : General Studies
Western Nevada College Fallon NV - Fallon, NV
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