Sales Associate Customer Representative
Resume:
Shubhra Palta
**, ***** *****, ********-** R2P 2Y8 *******.*****@*****.***
Customer focused sales professional with solid understanding of marketing, customer service. Offering around 4 years of experience providing quality product recommendations and solutions to meet customers need and exceed expectations.
Skills
Attention to Detail.
Active Listening Skills.
Improving Customer Experience.
Building Customer Loyalty.
Positive Attitude.
Time Management.
Interpersonal Skills.
Work Experience
[Feb 2020] – [Dec 2022]
[Sales associate] / [TalentShape, Mumbai]
Greeted every guest enthusiastically, making exemplary customer satisfaction first
Priority.
Communicating with team members to ensure all products are stocked accurately
Exceeded customer expectations by listening to customer needs, finding products that met needs and providing in depth information about products.
Worked flexible schedules to meet business needs, including evenings and weekends.
Educated customers on product and service offerings.
Recommended merchandise to customers based on needs and preferences.
Performed floor moves, merchandising, display maintenance to keep sales area well stocked, organized and current.
Making of purchase orders, interaction with co-workers & Inventory control
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Prioritize and processes customer orders and ensuring delivery timelines are met
Stayed up to date on store promotions, payment policies and security practices.
Resolve common discrepancies
Work Experience
[May 2011] – [Dec 2014]
[Customer Representative] / [FINO, Navi Mumbai]
Provides excellent customer service and positively engages with all customers
Maintains a neat and organized checkout area
Greets all customers and displays warm demeanour
Accurately scans or enters product data
Ensures proper documentation completed with respect to customers receipt and return of goods
Merchandises and maintains designated areas (i.e., facing, signing, labelling, etc)
Ensures loss prevention Standards are followed
Controls cash, lottery, and stamp inventory
Maintaining a positive work environment and culture
Education
[2013]
[Post Graduate Diploma in Business Administration- Marketing] [Symbiosis Centre for Distance Learning]
[2010]
[Post Graduate Diploma in Advertising &Public Relation] / [National Institute of Advertising, Noida
[2009]
[BA Advertising, Sales Promotions & Sales Management/ [Patna Women’s College, Patna] - RECOGNISED BY WES CANADA – EQUIVALENT TO CANADIAN DEGREE
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