VERONICA JONES

732-***-**** adwvqf@r.postjobfree.com

GREENSBORO, NC 27455

BUSINESS OPERATIONS & ADMINISTRATION

Business operations associate with a successful track record of participation in Agile/Waterfall SDLC projects within financial, data center and telecommunications sectors. Valued for the ability to step into unfamiliar settings and become immediately productive. Possess strong problem resolution skills that deliver workable solutions.

SKILLS & PROFESSIONAL DEVELOPMENT

JIRA Administration, SCRUM Framework training, Business Analysis course work,

Budget and resource Reporting, MS Project, Excel, Oracle Financials, Visio, ServiceNow, Project Scheduling, OPEX/CAPEX Spend Management, Facilities/Operations Data Center Support Program, Anthem (Chubb) Institute, North Brunswick, NJ

PROFESSIONAL EXPERIENCE

CACI INTERNATIONAL Nov 2021 – Feb 2023

Supporting US Army (DoD)

PMO Analyst

Dependency Management: identify, anticipate, and manage relevant contingencies for tasks and processes in support of launch of CONUS OSP Program UI modules.

Consistently disseminate and track multiple deliverables (over 50+) with varying due dates.

PMO liaison for soliciting and documenting business and functional data related to the Staffing UI (tasks, process design charts, usability features and data). Communicated with clients to identify and define project requirements, scope, and objectives.

Developed a process cadence for storing SharePoint documentation in accordance with corporate governance guidelines.

Produced key staffing metrics that provided insight and influence for staffing requirements.

Conducted program quality assurance activities to address program gaps and implement solutions.

Established relationships with the client team to quickly understand CONUS OSP program resource requirements and advised stakeholders (at their request) on key resource changes to jumpstart project pace and ensure timely staffing level changes.

Performed consultant reviews and provided client feedback on performance.

Participated in various project design meetings (staffing, risk, and configuration management) and proposed improvements.

Evaluated potential problems and technical hitches and developed solutions related to staffing UI module.

Planned and managed team goals, project schedules and new information.

Supervised task pipeline and coordinated team members to keep workflow on track.

Directed project correspondence by preparing and reviewing project proposals, memos, and minutes.

Worked with hiring managers to develop a recruitment strategy to attract a highly qualified applicant.

Developed and presented CONUS OSP briefings, visual presentations, and training to

stakeholders.

ALLSTATE INSURANCE, CHARLOTTE, NC Mar 2020 – Nov 2021

PROGRAM/PROJECT OPERATIONS

Utilize Tableau for data mining and analysis of staffing trends.

Maintain at-a-glance central resource spreadsheet and manage workflow processes for employee onboarding.

Provide ongoing/monthly resource reporting metrics.

Partner with Communications team leader on site-specific processes and event information.

Liaise with facilities management to support space allocations/capacity seating

Monitor and maintain Emergency Response Plan related to site-specific policies and COVID 19 pandemic mandates

IRON MOUNTAIN DATA CENTERS, Edison, NJ Jul 2016- Jan 2020

BUSINESS SUPPORT COORDINATOR (Northeast SME for Procurement)

Co-plan, coordinate and execute delivery of infrastructure technology solutions to enterprise clients.

Support Project Managers with the coordination, procurement, and delivery of large-scale infrastructure materials for services and capital ventures.

Utilize source data from ORACLE financials, ORACLE Purchasing, TRADESHIFT (Business Spend Management software) to generate spend, variance and forecast models.

Established specifications within TRIRIGA (Asset Management software) for newly funded capital projects.

Manage related CAPEX spend/budgets for several concurrent major equipment frameworks and corresponding Access Control software, post implementation (for New Jersey and Ohio Data Centers).

Generate monthly reporting of CAPEX and operational spend for several Asset tags/corresponding GL Codes.

Collaborate with relevant stakeholders i.e., Systems/building Security, vendors to and legal for the maintenance and follow-up of COIs (certificate of insurance).

Vendor Management: Initiate vendor onboarding startup tasks and setup within Oracle; onsite contact for all vendor logistics.

Streamline vendor invoice processes to enable ongoing Term30 payment executions, vendor ach deposits and minimize invoice discrepancies.

Provide site operations assistance to CI and service delivery technicians: monitor ServiceNow ticketing system; assign tasks to appropriate technicians and implement regularity of follow-up processes; monitor SLA thresholds.

CITIGROUP, Jersey City/New York Sept 2014 – June 2016

SPACE & OCCUPANCY PLANNING SPECIALIST

SME for global onboarding and systems support corporate technology organization in several operational areas; partner with organizations BAU contacts to support NY metro location activities

Deliver guidance, education, and initial training on processes; support team utilization of systems requests, process invoices, facilitate with new hire setup, supervise administrative processes, obtain client badges and order supplies

Ensure seamless execution of restacks by vetting and executing data point checks for accuracy; formulate reports, harmonize large-scale location moves and conduct space checks to update resource seating allocation weekly

Resourcefully administer seating assignments and hoteling vacancies, submit, and organize CMP and P2P requests, accomplish periodic site walk through and technology equipment maintenance

MERRILL LYNCH Sept 2005 – Nov 2013

ADMINISTRATIVE ASSISTANT III

Implemented DB to preserve employee information and space resource allocation; supported in launch and tracking of Technology Associate-of-the-Month program; acquired software license quotes and computer workstations

Served as an Administrator for granting access to documentation and enabled systems or building access; organized newsletter submissions; responsible for the seamless coordination of several administrative processes

Executed deliverables for organizational charts, reports, and distribution lists to upload data; planned appropriate materials and scheduled meeting occurrences and directed reports weekly or monthly

TELCORDIA TECHNOLOGIES, Piscataway, NJ 1997-2002

TECHNICAL HELPDESK SUPPORT (1988 – 2002)

Installed and configured NT and Solaris Operating Systems and remote access software for clients; provided 24/7 technical support; evaluated and resolved application and operating system problems, and trained teams on proprietary tools

Sustained group goal of 99% completion IR response rate; tested beta applications for effectiveness; generated file systems, scrutinized volume of file systems and delivered Tier II help desk support for end-users

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