Service Representative Center Specialist

Contact Info:

Phone: 279-***-****

*********@*****.***

https://www.linkedin.com/in/frank-moore-406894204

Frank Moore

A dynamic, detailed-oriented Medical Front Office clerk with strengths in Administration, office- reception, organizer, Payroll clerk, Finance Manager, consulting appointment setting, surgery Scheduler, Call Center Specialist. I am dependable and I love helping people and have a welcoming environment for patients and staff. Known for ensuring a high level confidential and consisting contributing to quality Patient care.

WORK EXPERIENCE

Sutter Patient Access Center

Customer Care Specialist

Roseville, California

September 2021- February1,2023

Pre- Registration

Answer incoming calls/ making outbound calls (40 to 50) calls. Pre-register patients for upcoming appointments. Transferring calls to be rescheduled to billing. Outbound calls for pre-registration for the next day appointments, Interpreter calls update patient’s files making changes add and delete emergency contact numbers update insurance, emergency contacts adding new insurances, address changes, collecting and processing processing co-pays patient liability, copay payments and provide them with excellent customer service in problem solving, Help Desk Attendant. Comfortable using interaction desk top, telephone, headset, printer, copy. Excellent communicator, verbal, written. Strong interpersonal skills. Ability to manage and well and time work independently. Video connections for video chats, meetings with MS Zoom, MS Teams

Faniel

Fast Trak

May 2021 - August 2021 ( 3 month contract)

Answering inbound calls, and making outbound calls (50 calls or more) a day.

Setting up the new fast track accounts

Mailing out new fast track passes, and new fast track welcome package.

Sutter Health Surgery Center

Customer Care Support

Roseville, California

February 2020- May 2022

Part-time

Appointment scheduler for consultations and surgeries, Medical Billing

Scheduled appointments for consultations, and surgeries for future dates, of surgeries, greet customers in the lobby and begin paperwork for for surgery dates. Medical Billing & Coding electronic and paper. Answering incoming phone calls and outbound calls from customers and doctor’s office. Setting up paper work and instructions for surgery dates. Reschedule surgery dates and send out reminders. Enter Data entry of the new patients. Verify insurance authorization prior of surgery date. Pre-register patients for upcoming surgeries, update patients files in the system. Provide excellent customer service to all patients.

Worked with Claims adjusters, Processing and investigator claims. Examine claims for complex. Processing claims after payment has been determined. Working in EHR on files

St. John Missionary Baptist Church

Music Director- March-2020- Present

Teach new music and review existing music for weekly services. Travel with the pastor and the praise team on invited engagements. Develop and introduce New praise and worship teams for Youth and young adults.

People care Residential Care, Citrus Heights, California - DSP II - Direct Support professional

December 2018 - February 2020

Assist patients with Laundry, and cleaning of their rooms, Assign Chores to Patients on a daily basis. Assist patient with homework, and prepare lunch for the next day.

Dispense patients Medicine dosage twice a day. Assist Patients with Hygiene needs.

Prepare and prep for Dinner every day. Cook and served dinner to all patients. Assist Patient in taking out the trash, and sweeping the floor after dinner.

Prepare notes and write daily reports on all patients, tracking their behaviors.

E-VERIFY, Sacramento, California - Customer Service Specialist

September 2012 - November 2018

Answer incoming c by alls, (50 to 75) calls. Enrolling new and existing customers in the yearly benefits.

Review customers elections for accuracy, send out and answer any questions.

Assist employees in initiating and making withdrawals and deposits in the 401 K accounts. Withdrawal for purchases of new homes.

Billing and Other office duties.

APRIA Healthcare, Sacramento, California - Customer Service Representative, Call Center Specialist

May 2008 - August 2012

Answer incoming calls (50 to 65). Placed order for home-care products, Verified customer insurance coverage, providing coverage information to the customer and answering any questions that they have.

Set-up appointment for Kaiser patients for sleep apnea education classes and equipment.

Set-up Deliveries of equipment according to status from kaiser. Urgent, 24 hours, 48 hours, 72 hours deliveries.

Schedules Kaiser follow-up calls to make sure kaiser members received their sleep apnea machine, mask, filter, and humidifiers. Follow -up with re-orders, new orders and existing orders

B.A.R.R.T - Bay Area Addition Research and Treatment, Richmond, California - Bookkeeper, Payroll Clerk

May 2000 - May 2007

Process daily payments for dosage of Daily Methadone

Maintain monthly Medicare, Medical eligibility

Private Pay Payments

Update Patients files on a daily Basis

Prepare daily deposit for armor Pick-up

Set-up urinary test for all incoming patients

Update ledgers for monthly reports

Payroll Administrator, process employees' paychecks by collecting their payroll data and timesheets. Their duties include verifying employees' work hours and payment through the payroll system, issuing deductions, earnings and other statements to employees and updating payroll records regularly. Set up travel arrangements for employees.

SBA - Small Business Administration - Sacramento, California - Finance manager, Front office Manager April 1991- April 2000

Welcome all Visitors in a courteous and Professional Manner

Deliver all calls to their desired destination

Sort mail and packages, placing order,

Mailing and Filing correspondence, Photocopies, scans, and files appropriate documents

Arranges meetings by reserving rooms and managing refreshments

Set-up Travel arrangements for employees

Preparing financial reports and producing activity statements and monitor accounts

Providing advice on company financial and investment decisions

Analyzing company data and market trends to make financial predictions and maximize profits

Managing company budgets

Producing long term business plans based on company data

Implementing reporting processes to minimize financial risk

Ensuring all investment and financial activities are compliant with industry laws

EDUCATION

UEI College, Sacramento, California - Medical Billing & Insurance Coding

February 2020 - June 2021. Graduate w/ associates degree.

UEI Honor Roll Award. Maintained an A average during the Insurance Coding Principles Module. 1/26/2021

Comprehensive knowledge of ICD-10 cm & PCS, UB-04 claim Processing

Microsoft Word, Excel and PowerPoint, Epic, Interaction Desktop, Next Bar, Interaction Script.

Experience in accounts receivable, management, collections, problem solving.

HIPAARegulations

CPR

Typing 40 WPM, 10 key 90 keystrokes

Completely Vaccinated and Booster as of April 7, 2021

Contact this candidate