Service Representative Data Entry
Resume:
Jordan Edwards
Sulligent, AL *****
********@*****.***
Work Experience
Research Associate
NEW SOUTH RESEARCH - Hoover, AL, US
May 2022 to July 2022
• Making outbound calls
• Gathering information by doing surveys
• Gathering people to complete a case study which could be a mock trial or taste test.
• Followed scripted surveys or scripted recruitment. Customer Sales Representative
January 2021 to December 2021
• Maintaining friendly conversation throughout call
• Maintaining sales goal
• Working with credit card applications
• Fitting customer into a card that best benefits them
• Working in a quiet environment inside home
• Maintaining clean area free from paper and pens due to personal information being shared during calls.
Senior Cashier
Ulta - Tupelo, MS, US
May 2019 to April 2020
• Received and processed returns
• Trained, mentored, and developed new cashiers using positive and encouraging techniques to maximize performance and team contributions.
• Improved customer retention and loyalty.
• Educated customers about promotions to increase sales.
• Evaluated the professionalism of checkouts and kept team members on top of cleaning tasks.
• Restocked, arranged, and organized merchandise in the front lanes to increase product sales.
• Assisted customers in completing purchases, locating items, and enrolling in reward programs increase customer loyalty, satisfaction, and sales.
• Oversaw receiving and processing customer payments.
• Used special actions like discounts to resolve escalated customer disputes. Arch Expert
BENEFIT COSMETICS
October 2016 to May 2019
• Foster a friendly, warm and exceptional customer experience.
• Greeted customers in timely fashion while quickly determining their needs.
• Actively pursued personal learning and development opportunities.
• Remained calm under stressful situation.
• Tracked daily sales.
• Retained unhappy customers and made sure they were satisfied before they left the store.
• Completed all cleaning, stocking and organization of benefit area.
• Worked with other employees to book appointments for brand events. Cashier
CUSTUMER SERVICE DESK, WAL-MART
October 2012 to March 2013
• Maintained areas of responsibility in accordance with Company policies and procedures by properly handling claims and returns, zoning areas for stolen or damaged goods, arranging and organizing merchandise/ supplies, also ensuring a safe work environment.
• Exceeded customer service by acknowledging the customer, identifying the customer's needs, assisting with purchasing decisions, locating merchandise, resolving customers' issues and concerns, and promote products and services.
• Sharpened skills to complete customer purchases using appropriate procedures for numerous payment methods.
• Endeavored customer transactions, operated register equipment, met front-end performance goals, bagged items for customers, and placed them in customers buggy while following shrink and safety procedures.
Customer Service Representative/ Technical Support T- MOBILE
September 2008 to July 2009
• Assessed the customer's needs and translated them into solutions.
• Coordinated with customers to resolve any billing inquiries.
• Acted as the first point of contact for customers seeking help with products or technical issues.
• Remained calm with irate customers.
• Displayed active listening skills.
• Showed empathy in appropriate situations.
• Documented key information that was discussed during every phone conversation. Education
B.A in Business Management and Marketing
Grand Canyon University - Phoenix, AZ, US
January 2021 to Present
Associate's degree in COSMETOLOGY
BEVILL STATE COMMUNITY COLLEGE - Hamilton, AL, US
August 2007 to May 2011
Skills
• Excel (2 years)
• Excellent written (5 years)
• Excellent written and verbal communication skills. (6 years)
• Microsoft Office (3 years)
• Microsoft PowerPoint
• Microsoft Outlook
• English
• Financial services
• Customer service
• Typing
• Computer literacy
• Technical support
• Account management
• Business Management
• Marketing
• Research
• Presentation Skills
• Salesforce
• Data entry (2 years)
• Sales
• Customer retention
• Data Analysis
• Sales Management
• Pricing
• Inside Sales
• Time management
• Microsoft Excel
• Microsoft Word
• Phone etiquette
• Business Development
• Relationship Management
• Outside Sales
• Project Management
• Merchandising
• Leadership (1 year)
• Customer Relationship Management
• Proficient in Microsoft Office including Excel and PowerPoint.
• Excellent written and verbal communication skills.
• Problem solving skills
• Teamwork
• Positive attitude
• Self- motivated
• Technical skills
• Able to operate under pressure.
• Computer and Internet Skills
• Management
Certifications and Licenses
Cosmetology License
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