Quality Control Technician, customer service

ISABELLE LEOPOLD

Emmonak, AK ***** 907-***-**** *************@*****.***

SUMMARY

I am a Seasoned Seafood Processor with 13 years of experience in the Fishing Industry. Comfortable standing, walking, bending and lifting for long periods of time. Able to lift over 40 pounds. Looking to tackle new responsibilities as a Seafood Processor or Quality Control in The Bering Sea of Alaska or the surrounding area of Dutch Harbor. Safety-conscious Seafood Processor accomplished at maintaining seafood processing machinery and sorting and inspecting items to ensure quality. Comfortable repeating tasks and collaborating with coworkers, able to properly use a knife for trimming and filleting. I am hardworking, dependable, flexiable and a reliable young lady striving with strong ability in processing, and willing to learn! . Offering 13 years of seafood experience, Processing and long hours Highly organized, proactive and punctual with team-oriented mentality. SKILLS

Excellent hand-eye coordination

Mechanically adept

Knowledge of fish species

Experience in seafood processing

Cutting safety

Product packaging

Adept at using knives

Fish cutting

Equipment repairs

Team building

Team management

Temperature checks

Conflict resolution

Basic math

Communication

People skills

Work ethic

Problem resolution

Flexible

Sampling protocols

Inspection procedures

Production experience

Reporting and analysis

Training and mentorship

Inspection documentation

Quality control

Issue escalation

Safety procedures

Product inspections

Materials testing

Correction plans

Inspections and audits

Laboratory computer systems

Statistical analysis

Staff mentoring

Sampling procedures

Testing protocols

Safe balancing

Report generation

Transaction management

Deposit preparation

Documentation skills

Opening and closing procedure

Invoicing and billing

Account reconciliation

Cash drawer balancing

POS systems

Coin counting

Issue resolution

Security monitoring

Customer greeting

Credit and cash transactions

Customer order recording

Scanner operations

Payment processing

Cash counting machine

operations

Product recommendations

Customer assistance

Cash management

Loss prevention

Merchandise restocking

ID verification

Cash register operation

EXPERIENCE

09/2020 to 10/2020 Seafood Processor

Fisherman's Finest Kirkland, WA

Separated products according to grade, size, and color. Maintained and ran machines and equipment.

Trimmed, filleted, scraped and cleaned seafood such as Pollock and Flat fish.

Packed products into pans, baskets, and boxes.

Placed raw materials on conveyor belt for processing. Monitored employee use of machinery, including mincers, slicers and fillers. Used tools, sprayers and cleaning solutions to clean contaminants from work areas.

Properly stored fish to decrease waste and increase product freshness span.

06/2020 to 08/2020 Quality Assurance

Kwikpak Fisheries LLC Emmonak, AK

Noted results and entered data into [Software] to track and assess trends. Completed routine inspections of components and products to fulfill quality assurance requirements.

Assisted with correcting systemic problems in order to eliminate errors. Evaluated grading of product quality against published specifications to maintain consistently high-quality standards.

Recruited, trained and scheduled employees to fulfill quality standards and expectations of management.

Collected, analyzed and summarized data including failed processes and recalls to create accurate quality documentation.

Randomly selected products at various stages of production for evaluation.

Validated quality performance by establishing product specifications. Documented identified defects using data logs and helped developers complete further testing and resolve issues.

Produced test scripts for new automated software testing rounds. Inspected, removed and replaced malfunctioning equipment and tools while routinely cleaning and maintaining tools and equipment to minimize workflow disruptions.

Consulted with management and personnel to educate on QA standards. Routinely tested products to ensure temperature, specifications and ingredient levels conformed with best practices and quality standards. Inspected quality of finished products, making minor repairs to meet project expectations.

Monitored QA procedures for adherence by employees, notifying personnel of non-compliance issues.

Monitored PPE [Personal Protective Equipment] use daily amongst all employee's.

01/2020 to 05/2020 Cash Office, Cashier

Alaska Commercial Company Emmonak, Alaska

Greeted arriving guests, displaying friendly demeanor and offering assistance, directing to appropriate departments and answering basic questions regarding product availability.

Answered customer phone calls, personally addressing questions within scope of competence and forwarding calls to other departments or managers as appropriate.

Balanced overall budget, measuring daily cash access needs against money safe contents and communicating with managers to replenish supply of cash on hand when necessary.

Processed payments from customers in person and via telephone, verifying details of order contents, pricing and payment methods. Issued cash, change and electronic equipment to sales associates throughout facility, participating in end-of-shift accounting procedures to document handling of revenues.

Organized cash movements between offices and to or from banks. Prepared and checked cashier register tills.

Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.

Resolved issues with cash registers, card scanners and printers. Monitored product availability in store, on shelves and in orders to accurately answer customer questions.

Scanned items quickly to keep lines moving and reduce overall wait time. Helped customer locate and select appropriate merchandise throughout store.

Trained new employees in cashiering procedures, offering assistance in resolving issues.

Assisted customers to find appropriate products, answered product questions and provided product solutions.

Welcomed customers, offering assistance to help find necessary store items.

Properly verified customer identification for alcohol or tobacco purchases. Learned roles of other departments to provide coverage and keep store operational.

Operated cash register, collected payments and provided accurate change.

Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.

06/2019 to 08/2019 Quality Assurance, Salmon Processor North Pacific Seafoods Kenai, AK

Avoided litigation by managing confidential documentation to ensure 100% accuracy.

Operated industrial machines to prepare [Product]s for shipment while monitoring machines to ensure quality and conformity to shipment and company standards.

Collaborated with management to discuss effective plans for resolving major quality problems.

Produced test scripts for new automated software testing rounds. Optimized data accuracy by developing and revising logic and accuracy testing procedures while solving deployed device and delivery logistical issues.

Inspected, removed and replaced malfunctioning equipment and tools while routinely cleaning and maintaining tools and equipment to minimize workflow disruptions.

Noted results and entered data into data logs to track and assess trends. Assisted with correcting systemic problems in order to eliminate errors. Completed routine inspections of components and products to fulfill quality assurance requirements.

Compared samples to standards and specifications by performing detailed measurements and tests.

Evaluated grading of product quality against published specifications to maintain consistently high-quality standards.

Collected, analyzed and summarized data including failed processes and recalls to create accurate quality documentation.

Randomly selected products at various stages of production for evaluation.

Inspected quality of finished products, making minor repairs to meet project expectations.

Routinely tested products to ensure temperature, specifications and ingredient levels conformed with best practices and quality standards. Monitored QA procedures for adherence by employees, notifying personnel of non-c

06/2018 to 08/2018 Seafood Processor, Pollock Fillet Inspector Aluetian Spray Fisheries Seattle, WA

Developed and implemented inspection procedures, policies, best practices and competency requirements.

Performed visual and NDT inspections using [Tool]s to identify defects. Coordinated preventative and reparative maintenance of tools and equipment.

Adhered to all applicable compliance regulations regarding processes and subject materials.

Identified acceptable components and rejected defective products. Placed raw materials on conveyor belt for processing. Separated products according to grade, size, and color. Maintained and ran machines and equipment.

Packed products into baskets and boxes.

Trimmed, filleted, scraped and cleaned seafood such as Pollock. Used tools, sprayers and cleaning solutions to clean contaminants from work areas.

Properly stored fish to decrease waste and increase product freshness span.

05/2007 to 05/2018 Seafood Processor, Quality Control Golden Alaska Seafoods LLC Seattle, WA

Developed and implemented best practices for defect prevention and continuous improvement.

Used specialized tools to take precise measurements of various aspects of samples.

Consulted with Baader Technicians and engineers to resolve quality, production and efficiency problems.

Placed raw materials on conveyor belt for processing. Inspected quality of finished products, making minor repairs to meet project expectations.

Trained newly hired employees by explaining company procedures, job duties and performance expectations.

Separated products according to grade, size, and color. Wrote detailed reports outlining performance, quality and defect rates. Weighed, packed, trimmed, filleted, scraped and cleaned seafood such as Pollock, Hake and Cod.

Packed products into baskets, pans, and boxes.

Maintained strong knowledge of SEAFOOD HACCP ALLIANCE by participating and attending regular training.

Completed non-destructive tests and visual inspections continuously. Assessed materials, parts and products for conformance with quality control requirements and production specifications. Adhered to all safety protocols to minimize equipment damage and avoid injuries.

EDUCATION AND TRAINING

05/2003 High School Diploma

Emmonak Highschool Emmonak Alaska

CERTIFICATIONS

HACCP [Hazard Analysis Critical Control Point] Certificate.

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