Customer Service Team Member

Brentwood CA-*****

925-***-****(M)

****.*********@*****.***

Roopshri Bhatnagar

PGDBA with 8+ Years exp in HR admin/operations in the airline and retail industry.

Key Skills: Professionals: HR/Admin related work, Payment Processing, Handle Day to day activities.

Brief Profile

Work Experience: 08 Year(s) 02 Month(s)

Highest Degree:

PG Education [PGDBA)

Current Location

Brentwood CA USA

Date of Birth (Gender) :

1983-12-02 (Female)

Summary of Skills and Experience

Employment Details

A) Duration

: Nov 2013 to Jan 2017

Company

: Q3 Technologies · Haryana, Gurugram India

Designation

: Human Resources Specialist

Job Profile

Consulting employers about hiring needs

Interviewing applicants and vetting them for the position

Doing background checks and calling references

Explaining the benefits, company policies and parameters of the job to applicants

Hiring the most qualified applicant

Onboarding new hires and assisting with orientation

Processing hiring paperwork and maintaining employee records

A) Duration

: Oct 2012 to Oct 2013

Company

: Cloud Extension Pvt Ltd Gurgaon Haryana

Designation

: Human Resources Executive Recruitment (HR executive)

Job Profile

Prepare and review compensation and benefits packages

Administer health and life insurance programs

Implement training and development plans

Plan quarterly and annual performance review sessions

Inform employees about additional benefits they’re eligible for (e.g extra vacation days)

Update employee records with new hire information and/or changes in employment status

Maintain organizational charts and detailed job descriptions along with salary records

Forecast hiring needs and ensure the recruitment process runs smoothly

Develop and implement HR policies throughout the organization

Monitor budgets by department

Process employees’ queries and respond in a timely manner

B) Duration

: Oct 1, 2011 to Sept 2012

Company

: Sunrise Industries Ghaziabad

Designation

: Admin Executive

Job Profile

Maintain a daily electronic journal, arrange meetings and appointments and provide reminders as needed; maintain a master corporate calendar of all conferences, all-hands events, holidays, and vacations

Handle requests, feedback, and queries quickly and professionally

Arrange executive travel, hotel and dining arrangements as needed

Take dictation and meeting minutes, accurately enter notes and distribute

Monitor office supply levels; reorder when appropriate

Maintain strong relationships with vendors and keep price data in order to get the best pricing on supplies and services

Produce professional-quality reports, presentations and briefs

Develop and carry out an efficient documentation and filing system for both paper and electronic records

Delegate tasks as appropriate to other members of the team

C) Duration

: Apr 1, 2010, to Oct 1, 2011

Company

: Magus Customer Dialog Private Limited

Designation

: Tele Sales Executive

Job Profile

: Worked with HomeShop18. Processed the orders which came through online/offline shopping via website/Television. Handle customer queries. Handle the complete order management system and also assign the orders in Merchant system which payment has been received.

D) Duration

: Apr 1, 2007 to Sep 1, 2009

Company

: Spice Services Ltd

Designation

: Team Member

Job Profile

Identify and assess customers’ needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/customer service team sales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies.

Education

PG Education:

PGDBA from Symbiosis Centre for Distance Learning (SCDL) in 2007

UG Education:

B.COM from Mahatma Jyotiba Phule Rohilkhand University (MJPRS) in 2005

Other Certification:

Diploma in Travel, Tourism and Hospitality Management from AHTC DELHI

Employment Status:

Full Time

Marital Status - Married

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