Jaylin Knight

Cell: 334-***-**** adwvon@r.postjobfree.com Clearance: Secret

Office Administrator

Proactive Office Administrator with 3+ years of experience managing office operations in fast-paced deadline-driven environments. Adept at developing and maintaining detailed administrative and procedural processes that reduce redundancy, improve accuracy, and achieve organizational objectives. Skilled at working effectively with different departments to coordinate information and resolve problems.

SKILLS

Expert is Microsoft Office PowerPoint, Word, Excel, Sharepoint. Sales Force, Sales Rabbit

Problem Solving

Organizational Skills

Customer Relationships

Data Entry

Attentive

Proofreading

Adaptable

Training/Mentoring

Verbal & Written Communication

Scheduling

Time Management

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PROFESSIONAL EXPERIENCE

Job Positions and Location

Host/Waiter – Southern Kitchen & Cocktails – JAN 2018 — NOV 2018

Office Clerk – USS Normandy – JAN 2019 – APR 2022

Sales Representative/Trainer – Total Solutions – OCT 2021 – APR 2022

Field Sales Manager/Data Entry – Amazon Corporate Office – APR 2022 – Present

Key Contributions:

Achieved a myriad of department goals, both individually and with others such as talking with clients or helping set up for various functions and meetings for clients and work functions.

Administer and maintain daily front office operations, including greeting clients, responding to phone calls, and performing daily tasks with 100% accuracy.

Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.

Typed formatted, proofread, and edited correspondence and other documents, from notes or dictating machines, using computers or typewriters.

Developed and implemented a well-organized filing system and introduced effective scheduling techniques, which increased productivity by 57%.

Prepared daily, weekly, and monthly reports, and updated calendar of appointments.

Increased team productivity and automated repetitive tasks by using batch files and PowerShell.

Acted as an escalation point for responding to customers problems; consistently earned 100% issue-resolution scores by providing excellent service to internal and external customers.

Maintained the ships’ deck logs, corrected grammar errors, made copies, filed & emailed it to the Naval History & Heritage Command.

Conducted training & mentored the division, making sure everyone was up to date with qualifications.

Maintained ships’ necessities/supplies

Updated ships’ view board, showing underway schedules & timeframes

Typing speed of 75 WPM, 10-Key Data Entry 8,000 KPH: Zero Errors.

PROFESSIONAL EXPERIENCE

(Continued)

Sales Representative/Trainer (Total Solutions)

Key Contributions:

Offer professional advice & answers for curious clients, encouraging them to schedule a solar appointment.

Worked efficiently to overcome objections while developing sales plans to exceed weekly quotas and close sales.

Guided customers in selecting the best solar investment by asking open-ended questions to determine the customers’ needs while also informing them on how solar panels would benefit them in many different ways, along with their necessities.

Accomplished a promotion from Sales Representative to Team Trainer within one month.

Mentoring, coaching, and teaching immediate troubleshooting to new hires.

Supervise sales staff of 9; provide direction, support, motivation, and communicate job expectations to the team to meet our weekly quotas/sales.

(Amazon Corporate Office )

Actively monitor services rendered to ensure customer happiness.

Exceeded team sales goals by 25% in every quarter after being hired at the company, resulting in a promotion to Data entry.

Maintained 24/7 availability for customer questions and concerns.

Attended trade shows and sale conferences to maintain up to date knowledge and network with industry contracts.

Used networking opportunities to create successful, on-going business relationships

Drafted sale proposals and completed contracts.

Conducted sales & cycle meetings to monitor progress, provide training, and to facilitate communications.

Implemented a more organized data entry solution, helping the company become more organized with their leads/appointments.

EDUCATION & CERTIFICATIONS

RJ Reynolds High School - Winston Salem

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