Sales Manager Coach Mentor Leader

Tracy Allen Taylor

***** **** ***** ***********, ** 93306

661-***-**** *******@***.**.***

General Manager

Professional with over a 30-year proven track record in the automotive and recreational vehicle industry. Highly knowledgeable and resourceful General Sales Manager with extensive experience in all areas of dealer operations. Relationship builder who develops, mentors and builds successful sales and finance teams. Provides the highest level of service in a highly competitive market.

Expertise in leading large volume stores increasing new and used sales by continuously searching for ways to increase customer satisfaction and people development. Experienced in training staff to enhance productivity, and develop strategy to boost revenue and profitability while aligning with corporate objectives. Respected manager with a history of exceeding goals and company objectives.

Strengths

Operations Management

Training and Development

Finance Management

Lender setup relations

Cert DMV Vin Verifier

Profit and Loss Analysis

Budget and Forecast

Inventory Management

Strategic Planning

Business Development

Leadership and Team Building

Recruiting/Hiring

Professional Experience

ROYAL COACH RECREATIONAL VEHICAL AND BOAT SALES 2021 to 2022

Finance Manager

Manage Finance department on all aftermarket options and protection. Manage and submit clients find the best options for rates and terms while always protecting reserve. Communicate with Lenders to help with questions, stips and funding. Lender relations with up to 15 Lenders. Strategize on best opportunities to maximize all protections available. Building a menu that best fits the approval with the right protections for every customer every time. 8 years total finance experience, DMV verifier, Aftermarket trained and certified.

CAMPING WORLD (Bakersfield, Ca) 2013 to 9/2021

Sales Manager

Deliver profitable sales using a diversified range of business strategies. Oversee all daily functions, determining monthly and yearly sales/profitability objectives, monitoring team performance and providing forecasts on future sales. additional coaching as needed. Maintain consistent focus on customer service satisfaction index. Create and implement marketing/advertising plans and strategies. Develop and focus annual budgets for revenue

Maintained a positive, aggressive, and ethical team of ~ 40 people.

Managed sales process to build 17% new GP and 21% Used GP average.

Delivered growth in the Finance Department to 3.0 product index and 12% PVR average.

Superior closing skills averaging 24% overall.

Led the increased store ranking in a region of 8 stores.

Bakersfield Audi Volkswagen (Bakersfield, Ca) 2009 to 2013

Sales Manager (New/Pre Owned Certified Manager and Finance Management)

Managed Sales teams with a focus on culture resulting in significant growth in Sales and Finance Departments. Managed pre-owned certified for VW and AUDI certified programs. Managed Service inspection process. Implemented 12-DAY turn optimizing revenue and inventory control. Managed trade evaluations with sales managers that accounted for more trades and maximize profit at time of sale. Trained sales/ management on certified finance options driving revenue in Finance reserve and PVR.

Surpassed account goals by 30% in the first year.

Implemented plan for 15 day turn through building collaborative partnership with service and sales departments.

VW /AUDI Certified Remarketing Master recognized for growing accounts in 2010, 2011, and 2012.

Developed and implemented a new sales and finance process resulting in growing sales 18% with 40% growth GP at the same time building finance penetration.

RV PEDDLER 2008 to 2009

General Manager

Oversee all teams, sales management finance management service management.

Inventory control cost control expense control and Human resources. Facility needs expenses and Advertising. Customer relations concerns expectations and experience. Trainer Mentor and Coach.

3-Way Chevrolet (Formerly Motor City GMC & Bill Wright Toyota) 1988 to 2008

Automotive/Commercial Vehicle Sales Leader

Fast-tracked through a series of promotions while achieving record sales goals. Participated in the marketing, sales, and advertising efforts of the new business accounts. Outside bus to bus sales and seminars of my special services for clients I provide. Appointed to mentor and train new sales associates. Commended for interpersonal, communications and closing skills.

Recognized as a Top Sales Producer for setting up new Companies.

Implemented fleet Company employees special offers

Rewarded for breaking company sales records.

Ranked in top 5% of sales associates 3 consecutive years.

Certified Chevrolet and GMC Chassis and special equipment marketing 2000-2004

Education

Bakersfield College (Bakersfield, CA)

Business AA

HR Management

Public Relations

Operations Management

Data Processing

Business Communication

Small Business Mgt.

San Joaquin College (Bakersfield, CA)

Business Management (1 year)

Information Management

Philosophy

Principles of Management

Psychology

Organizational Behavior

Human resources

Of Note

Volunteer Serving

Volunteer coach with elementary /Jr High School students.

Board Member, Villages of Vision young adult and family counseling (2003 to 2005)

Counselor for young adult and families advocating/sponsoring sober/clean living

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