Time Delivery Support Analyst

Aquinas Jackson

Skill Matrix

Skill

Experience

Project Name

Years worked

HL7

7+ years

4Medica – Eugene, OR

Apr 2014 - Sep 2022

Mirth Interface Engine

7+ years

4Medica – Eugene, OR

Apr 2014 - Sep 2022

On-Call Application Support/ Troubleshooting

7+ years

DXC Technology – Remote

4Medica – Eugene, OR

Sep 2022 - Oct 2022

Apr 2014 - Sep 2022

Summary

Aquinas is HL7 Lab Interface Analyst with 7+ years of professional experience in providing on-call support for the Lab Information Systems (LIS) interfaces. In his day-to-day responsibilities, he maintained HL7 Interfaces and developing new interfaces on the Mirth Connect Integration Engine as well as provided on-call support for HL7 based application software problems and down time events during off-shifts, weekends, and holidays. Also, he wrote SQL queries for creating database tables, data input, data extraction and data reporting. He is available for Phone/ Video Interview with 24 hours prior notice and if selected, can join within 2 weeks prior notice. He is available for remote work only.

Technical Skills

Programs: Centricity, AS400, Mirth, Cisco, Putty, CVS,

Systems: Mainframe, Windows 2000/XP/7/8/8.1/10, Mac OS, Linux

Databases: Relational Databases, MySQL, SAS, Tableau

Languages: HTML, C++, CGI, Java

Software: MS Project, MS Visio, MS Office, Lotus Notes

Education

B.S. Degree in progress, B.S Computer Programming – online, Lane Community College - Eugene, OR

AAS Degree obtained, A.A.S. in Computer Networking Systems, ITT Technical Institute – Matteson, IL, Sep 2003, GPA: 4.0

Professional Experience

Employment Gap (Nov 2022 –Feb 2023)

Looking for relevant opportunities.

DXC Technology – Remote Jul 2022 - Oct 2022

Support Analyst

Provides support of assigned Information Systems projects and systems

Provides on-call support for end user problems and down time events during off-shifts, weekends, and holidays.

Utilizes Track support issues and customer communications using the helpdesk system and bug tracking systems. Document user reported issues, progress, outcomes or resolutions and recommendations for future.

Works as directed with technical staff to implement projects and change control activities with minimal business interruption and on-time delivery.

Assists department manager as directed by analysing and developing plans for installations and/or replacements of existing computer software, equipment, and peripherals.

Performs product verification/validation and documents outcomes of any software/hardware additions, changes, or enhancements implemented according to department policies and procedures.

Assist other staff in troubleshooting remote devices, including printers, servers, and workstations for local area networks (LANS) and wide area networks (WANS).

Instruct users on the proper use of system application programs.

Monitor health systems, review reconciliations reports, perform health checks and resolve discrepancies on a daily basis.

Maintain (add/update/delete) customer datasets used by interfaces including translation tables, provider lists, user lists, account numbers and various whitelist filters.

4Medica – Eugene, OR Apr 2014 - Sep 2022

Lab Interface Analyst

Provides support of assigned Information Systems projects and systems, including the testing, problem diagnosis and on-going support for the Lab Information Systems (LIS) interfaces.

maintaining HL7 Interfaces and developing new interfaces on the Mirth Connect Integration Engine

Provides on-call support for HL7 based application software problems and down time events during off-shifts, weekends, and holidays.

Designed and developed Mirth channels for HL7 V.2 message and CDA validation and processing.

Wrote SQL queries for creating database tables, data input, data extraction, data reporting, etc.

Build the interface for HL7 message transfer between physician offices and the hospital EMRs.

Utilizes Track support issues and customer communications using the helpdesk system and bug tracking systems. Document user reported issues, progress, outcomes or resolutions and recommendations for future.

Implemented SQL scripts to avoid duplicates in the EMPI/MPI databases and to filter the Hospital Employee records

Provided support to all clinical staff on the functionality of Mirth Results and Mirth Mail a provider directory for exchange of client information.

Coordinated with HIE team members to set up a mirth mailbox with Client and develop interfaces to receive continuity of care/summary document of a patient from Client.

Works as directed with technical staff to implement projects and change control activities with minimal business interruption and on-time delivery.

Assists department manager as directed by analysing and developing plans for installations and/or replacements of existing computer software, equipment, and peripherals.

Performs product verification/validation and documents outcomes of any software/hardware additions, changes, or enhancements implemented according to department policies and procedures.

Assist other staff in troubleshooting remote devices, including printers, servers, and workstations for local area networks (LANS) and wide area networks (WANS).

Instruct users on the proper use of system application programs.

Monitor health of Live interfaces and systems, review reconciliations reports, perform health checks and resolve discrepancies on a daily basis.

Maintain (add/update/delete) customer datasets used by interfaces including translation tables, provider lists, user lists, account numbers and various whitelist filters.

Other Duties

Participates in Quality Assessment (QA) and Quality Improvement (QI) programs, as directed.

Increases customer service knowledge, skill, and ability by participating in department and institution-wide programs.

Maintains current state-of the-art knowledge of clinical applications as it relates to the Institution’s business and customer needs.

Assists with training of new employees, interns, and key users

Oregon Medical Group – Eugene, OR 2010 - 2014

IT Helpdesk Analyst

Provide first line of analysis and response to incidents and service requests from staff and patients

Support and administer client/desktop systems, applications and local infrastructure components or assists in the support and administration of more complex client/ desktop systems, applications, and local infrastructure components

Assist in day-to-day server, network, and telecommunication operations. support, and administration

On-call duties include in person and online support for 7-day rotations

Customer services including patient payment receipts, bill investigation, conference calls involving Insurance companies, mail requested documentation, on demand statement

Health First Financial – Springfield, OR 2009 - 2010

Patient Accounts Services Representative

Customer services including patient payment receipts, Claim appeals, financial assistance and payment plan setup, date of service information

Troubleshooting of co-workers database and computer systems

Contact this candidate