Service Professional Delivery Specialist

Amber Michelle Miller

*******************@*****.*** • 3918 waldrip dr. • Gainesville • 30504 • 470-***-**** I have exceptional customer service skills. Seeking a position to have a better work life balance. I have been in the service industry for 20+ years with the same parent company Darden. I also have been a Cosmetologist for 12+years. Wanting to transition out of service industry.

Cosmetologist licence #CO107335

NHA Phlebotomy Certification #Q5G3GH3

Pharmacy Technician Licence #PHTC056429

BLS,CPR,Bloodborne Pathogens, First Aid

Complete 10/24/2020

Experience

CERTIFIED SERVICE PROFESSIONAL- TOGO SPECIALIST, Certified Trainer,Server

Longhorn Steakhouse, Braselton GA

September 2019 - Present

Essentially an assistant manager at the moment. Helped with store opening, coaching servers and supporting management team. Providing excellent guest service with consistancy and accuracy of orders. Very fast paced high volume store. Multitasking and being a detailed person is imperative to success in the service industry.

Server

Longhorn Steakhouse, Dawsonville GA

August 2018 - September 2019

Server- exicuting consistancy in providing exceptional guest satisfaction on a daily basis. Running side work, in addition to having up to 6 tables at a time. Taking parties of 8 or more alone.

Food Runner- running food and attending to guests needs. Service professional, Certified Trainer, Server, Expo Olive Garden Buford Georgia

Febuary 2018 - August 2019

Service Professional- Front of house management. Checking in servers, setting goal projections, addressing guest concerns, running front of house opperations. Back of house- orcrastrating back of house communications between servers and culinary to achieve perfect execution of food delivery. Expedite any issues within a timely manner. Knowing when and where to move people into other positions to help run service smoothly. Maintain a clean environment in the expo line.

Was carded to help employees fix things on checks and swipe for birthdays, discounts, coupons. Service Professional, Certified Trainer, Delivery Specialist, Server, Expo Olive Garden Gainesville Georgia

October 2015 - February 2018

At this location is where I grew the most in my service industry career, I helped cultivate a great culture and servers while learning more about the inner workings of the concept. I trained people to train servers, was the lead trainer at this store,led meetings for roll outs, demonstrated new roll out to other management teams in the district.

Learned how to cultivate and encourage people to produce profits and consistent guest satisfaction.

Learned how to solve issues and lead by example. Was carded to help management. Was also trusted to run the floor when management was in meetings. Worked very closely with my GM learning how to move into management. Lead delivery and catering specialist.

Was carded to help employees fix things on checks and swipe for birthdays, discounts, coupons. Server

Olive Garden Buford Georgia

November 2013 - October 2015

Server, was an example leader for new training employees, we were also an MIT training store I helped MIT's with our culture and system as needed. Also To-go specialist, Participated in feeding the boys and girls club

volunteered for other opportunities as well. Also Led the test roll out for kids night concept and reported the results in a district meeting to corporate. Server

Olive Garden- Austin Texas

January 2011 - April 2012

Server

Olive Garden Buford Georgia

December 2000 - January 2009

Server

Hairdresser

Ulta

2014 - 2016

Hair stylist, top convertor from sales floor to chair. Hairdresser

Sportclips

2011 - 2013

Mens hair cuts.

Cook, server,cashier, assistant manager,dishwasher Mellow Mushroom- Alpharetta and Buford Georgia

June 1998 - July 2000

Made pizza, sandwiches, prep food, break down, open kitchen, counts, scheduling, delivery. Had key to store to open and close. Deposit bank drop. Interview new hires. Education

Certified Phlebotomy Technician

Medical Institute of Northeast Georgia

May 2020 - July 2020

NHA #Q5G3GH3.

I completed the program with all test scores 90 or above through out my course. Prerequisites for nursing

Austin Community College

January 2011 - August 2013

Was working on BSN Bridge program from Austin Community College to Texas State University . Unfortunately could not completely due to unforeseen circumstances. Cosmetology degree

Gwinnett tech

2007 - 2008

Licensed Cosmetologist

Recognition

Diamond club 2016

Diamond club 2017

Diamond club 2018

100% guest delight award 2015 for positive gss.

Have numorus complements sent to GM, and District Manager from Guests Won several sales contests through out the years.

Have had positive feed back from team,management, also guests. Top sales in both industries always in top 3 in sales and guest satisfaction. Full time

Seeking full time position with a living wage.

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