Call Center Crew Member
Resume:
FAHAD
ASHER
USMANI
Finance & Supply Chain
Address
R-340, Sector 9 North
Karachi, Karachi, Pakistan
Cell
**********@*****.***
SAP (FICO) user level
Ms Office (Excel,
Word, Power Point)
Costing
Receivables
Coordination
Playing Cricket
Fitness
CONTACT
Key Skills
Other Interests
Pursuing career growth through position(s) commensurate with my qualification, experience and skills (and as they develop) while simultaneously contributing substantially towards the success of the organizations I work with.
WORK HISTORY
EDUCATION
Qualification Institute
Master of Arts Islamic Studies
Bachelor of Arts University of Karachi
Intermediate (Pre-Engineering) Board of Intermediate Education Karachi 04/2016 to
date
LUCKY ONE (PVT) LTD
Finance Officer
Responsibility: Handling the posting of booking and receipts in SAP against Mall and Apartments, monitoring of receivable accounts, bank reconciliations and facilitating audits with reporting to Director Finance & CFO.
03/2012 to
03/2016
LUCKY ONE (PVT) LTD
Assistant Supply Chain Manager
Responsibility: Handling posting in SAP & Centrix Matrix (SAP add-on) of store issues and reporting of POL, developing items costing & forecasts, assisting Manager in further reporting and handling other staff in the absence of Manager.
KARACHI ELECTRIC SUPPLY COMPANY (HELPLINE 118)
Team Leader
Responsibility: Operating inbound and outbound telephone calls, maintaining customer satisfaction by providing information and resolving customer care concerns, checking and verifying SLA targets of CSR,, forwarding complains / Requests to respective departments and follow-ups with customers, ensuring implementation of guidelines of training, set procedures and standard processes of call center in daily routine, accessing several computer applications simultaneously of call center while ensuring availability in case of emergency all the time.
03/2008 to
02/2012
MC DONALD’S FOOD CHAIN
Assistant Floor Manager
Responsibility: Started as a crew member and later promoted to Assistant Floor Manager overseeing crew working and handling stock & other reporting to Manager.
07/2005 to
02/2008
WAJIH & SABIH (PVT) LTD
Assistant Floor Manager
Responsibility: Client dealing, order booking, salary preparation/ disbursement, handling bank matters and petty cash. 07/2002 to
02/2005
Contact this candidate