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Call Center Crew Member

Location:
Karachi, Sindh, Pakistan
Posted:
May 02, 2023

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Resume:

FAHAD

ASHER

USMANI

Finance & Supply Chain

Address

R-340, Sector 9 North

Karachi, Karachi, Pakistan

Cell

+92-332-*******

Email

adwvn4@r.postjobfree.com

SAP (FICO) user level

Ms Office (Excel,

Word, Power Point)

Costing

Receivables

Coordination

Playing Cricket

Fitness

CONTACT

Key Skills

Other Interests

Pursuing career growth through position(s) commensurate with my qualification, experience and skills (and as they develop) while simultaneously contributing substantially towards the success of the organizations I work with.

WORK HISTORY

EDUCATION

Qualification Institute

Master of Arts Islamic Studies

Bachelor of Arts University of Karachi

Intermediate (Pre-Engineering) Board of Intermediate Education Karachi 04/2016 to

date

LUCKY ONE (PVT) LTD

Finance Officer

Responsibility: Handling the posting of booking and receipts in SAP against Mall and Apartments, monitoring of receivable accounts, bank reconciliations and facilitating audits with reporting to Director Finance & CFO.

03/2012 to

03/2016

LUCKY ONE (PVT) LTD

Assistant Supply Chain Manager

Responsibility: Handling posting in SAP & Centrix Matrix (SAP add-on) of store issues and reporting of POL, developing items costing & forecasts, assisting Manager in further reporting and handling other staff in the absence of Manager.

KARACHI ELECTRIC SUPPLY COMPANY (HELPLINE 118)

Team Leader

Responsibility: Operating inbound and outbound telephone calls, maintaining customer satisfaction by providing information and resolving customer care concerns, checking and verifying SLA targets of CSR,, forwarding complains / Requests to respective departments and follow-ups with customers, ensuring implementation of guidelines of training, set procedures and standard processes of call center in daily routine, accessing several computer applications simultaneously of call center while ensuring availability in case of emergency all the time.

03/2008 to

02/2012

MC DONALD’S FOOD CHAIN

Assistant Floor Manager

Responsibility: Started as a crew member and later promoted to Assistant Floor Manager overseeing crew working and handling stock & other reporting to Manager.

07/2005 to

02/2008

WAJIH & SABIH (PVT) LTD

Assistant Floor Manager

Responsibility: Client dealing, order booking, salary preparation/ disbursement, handling bank matters and petty cash. 07/2002 to

02/2005



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