Front Desk Operations Manager

AIMEE A. OTERO

**** ****** ** **, ********** GA *0319

470-***-**** / ********@*****.***

R E S U M E

Objective: Obtain a position to maximize my skills and use my knowledge based in the experience I have achieved throughout my working journey. Tested to improve different levels and categories, in a variety of industries, startups and results are fully committed. Multitask; creativity, sharpness, problem solver and responsibility are my personal trademarks for all accomplished goals.

AVID CONTRACTORS, LLC

OPERATIONS MANAGER December 2021 - January 2023

Manage multiple projects spread across hundreds of neighborhoods in the Atlanta Metropolitan Area.

Generating scopes from scratch and producing competitive proposals, as well as delivering formal bids to prospective clients.

Work-Order Coordinator and Scheduler of sister Company ARDENT RESIDENTIAL HOA Management; Managed and trained 7 employees for Covenant Enforcement and Community Inspection. In charge of scheduling daily CCR and Proper inspections, and reviewing them before submitting to BOD per ea. Community.

Delegate work and assignments to the handymen, construction workers, laborers, and/or third-party vendors based on expertise, work experience, and time constraints.

On-boarding handymen and construction workers and laborers to company standards and protocols by providing leadership, direction, and technical guidance on projects.

Conduct site inspections to monitor progress and quality, as well as ensuring projects are completed within scope.

Lead all aspects of each project at each community and manage the workflow of multiple incoming work orders.

Assist with material procurement to include keeping track of inventory and equipment.

Ensure supplies and equipment are ordered and delivered according to schedule.

Work order submission Project coordinator, in charge of scheduling maintenance and repair tasks for communities throughout the month.

Establish income projections by lining up billings accordingly to schedules.

In charge of tracking quote approvals, converting into jobs and invoicing as completion. INNOVATIVE DRYWALL TECHNOLOGIES, LLC

OFFICE MANAGER/ MARKETING November 2018 – December 2021

Business consulting startup, business expansion and creating product brand development.

Bookkeeping; Account’s payables/receivables and reconcilements

Support sales and follow up with quotation offers and delivery management

Marketing & Advertising management, product designs, strategic marketing planning to increase and expand new market niche.

Web design (www.idtprofiles.com, www.groove90.com)

Social media management (Facebook, LinkedIn Instagram, promotion, and the execution of the general designs to promote products (digital flyers and video clips creation, editing and production) LA FITNESS, LLC

OPERATIONS MANAGER January 2018 – October 2018

Recruiter and Supervisor of 13 employees and generated weekly schedules operations shift from 5:00am to 11:00pm. Trainee for departments such as Babysitters, Front Desk and Janitors.

Responsible of club openings, building and interior surroundings to be in good shape, clean status, pool test and AED test to be completed.

Account management, bank deposits renewals, claims and cancelations.

In charge of handling club emergencies such as thefts, fire alarms, building evacuations and physical injuries. MUSEUM OF TRANSPORTATION OF PR, INC

OPERATIONS DIRECTOR/ BUYER /ADMINISTRATOR August 2012 – December 2017

Strong management experience with general designs in museum and cultural setting In-depth knowledge of interior construction techniques, exhibition conservation protocol, exhibition lighting, paints and fabrics among other things that include decorative settings and strategic planning for exhibitions.

Project management on Museum's start up, such as buying general equipment and selecting colors, uniforms, store display, computers, selection of software’s, POS, and administrative operational programs.

Buyer of Museum’s general equipment, followed by protocols of quotation, bids and budgets standardized under the municipality's regulations.

Human Resource, Recruiter, Trainee, and supervisor of 12 employee’s positions; administrative assistance, ticketing, usher, and technical support as well as evaluation and performance on customer care, coordination of working schedules, payroll, and daily sales reports.

Publicity, Marketing & Advertising-managed to look for advertising opportunities, in charge of product arts developed prior to be advertised and create strategic marketing plans to increase and expand our market niche. In charge of leads and supervising employees to follow tasks assigned.

In charge of general operations of Museum's Store, Deli, and Ticketing. In charge of coordinating and renting museum’s venue for extracurricular activities such as Corporate or private meetings, dinner, and parties.

Deli and Museum Store developer; product developer of MOT Souvenir Brands with clothing, accessories, and collection items. Buyer of all inventory items related to Museum’s store concepts and in charge of all visual displays and product photo shoots for catalogs. Contributed on the In Motions Cafe Deli's general cooking equipment purchases and coordination of image, with menu concepts. INTERIOR SUPPLIES, INC.

OPERATIONAL MANAGER February 2010- July 2012

Project Manager-managed the company’s startup, such as buying and selecting colors, uniforms, Logo, store display, computers, selection of software’s, POS point of sales, office development, integration of inventory and sales training at POS to all sales representatives among other tasks assigned.

Office Management and Administration- in charge of daily basis, such as accounts payable, accounts receivable, payroll, cash flow, reconcile bank accounts, Government payments and preparation of tax forms, coordination and paperwork of shipments and receiving’s.

Publicity and Advertising-managed to look for advertising opportunities, and designed arts.

Store and Warehouse Facilities- in charge of supervising warehouse, store, office, and kitchen conditions, such as clean floors, fresh paint walls, inventory products accommodation to be organized and well displayed.

Supervisor - In charge of employee’s performance on customer service, working schedules, and in charge of cashiers register to be balanced and reconciled.

Buyer- in charge of purchasing general interior remodeling products such as: gypsum boards, concrete board, tracks, and corner beads among other supplies, followed by searching for the best prices and quotes including the comparison of shipment company prices, scheduling, filling up paperwork and tracking shipments. CHALECO TUXEDO GALLERY, INC.

OPERATIONAL DIRECTOR/ SUPERVISOR/BUYER January 1997- June 2009 Twelve years of experience in retail, rental, and fashion industry, where all basic functions from warehouse to high positions structured my career. Therefor I obtained awareness and gained experience being successful from entry level to executive positions.

Recruiter and Supervisor of 15 employees

Implemented computers and software, installed network appliances such as printer, routers in which all 10 stores and warehouse executing coaching and training to all personnel and employees.

Buyer of general inventory, member of IFA Formal Wear Association, negotiated price and exclusivity of superior and high-quality brands.

Coordinator and stylist of photoshoots for magazines, merchandise photoshoots for catalogs and brochures and coordinator of fashion show run downs.

Design Marketing plans and implemented yearly campaigns, created art graphics concepts as well, for all media and advertisements, In charge of decorating all 10 stores windows and inside visual display merchandising.

Worked full time at the stores of the metropolitan area and supervised other 10 branches around the island.

Quality control at warehouse, responsible for garments to be delivered accordingly to orders.

Office management and administration, responsible for Payroll, A/P and A/R, reconcile bank accounts, cash flow and cashiers.

Project Management in charge of store openings expansion around the island among other tasks assigned. SKILLS:

Computer Software: WORD - POWER POINT- EXCEL-OUTLOOK -QUICKBOOKS- SAGE- PSI- WIX- ADOBE PORTFOLIO- JOBBER- SMARTSHEET - VANTACA

LANGUAGES: Bilingual - English and Spanish

EDUCATION: UNIVERSITY OF SAGRADO CORAZON/ 2004

Cum Laude Bachelor’s Degree - Communications/Publicity

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