ANGELA POINDEXTER

Richmond, VA ***** 804-***-**** adwvld@r.postjobfree.com

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Skills

●Customer Service

●Multitasking and Prioritization

●Data Entry

●Calm and Professional Under Pressure

●Data Evaluation

●Customer Account Management

●Efficient and Detail-Oriented

●Verbal and Written Communication

Experience

Customer Care Associate 05/2020 to 03/2023

Arise Platform Richmond (remote), VA

●Receivmed inbound calls between 50-70 per. day for roadside assistance and other service requests from client's customers and/or client account.

●De-escalated customer issues with proven conflict mediation and problem-solving abilities.

●Transferred inbound calls or outbound calls to other client designated internal support departments or client account representatives.

●Made outbound coordination to client's independent service providers, such as tow trucks.Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

●Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.

●Surpassed quality target by working through scripted response plans and applying personal knowledge base to resolve concerns.

●Streamlined operational efficiencies by managing accounts and contracts and processing system orders and cancellations in a remote location through phone lines and computer programs.

Retail Project Manager 05/2016 to 03/2020

Driveline Merchandising Services Richmond, VA

●Coordinate all field activities within assigned regions with the VP of Operations.

●Read and understand plan-o-grams schematics, and blue prints

●Ensure that tasks are performed in an efficient and cost-effective manner and completed on schedule

●Direct fixture crews, vendors, stocking crews, etc. for a new store

●Communicate and resolve issues with the team verbally and in writing

●Resolve preliminary floor set issues

●Build, maintain and promote a strong working relationship with Management and the client

●Manage and accurately enter hours worked for hourly employees/temporary laborers and record in time-keeping utility within the website for associates working under my direction

●Ensure that all work orders and photos are uploaded to the Website at the completion of each day

●Run status reports required to be sent to the VP of Operations each Friday

●Ensure that inventory is properly taken and provide other tasks as directed by Management.

Health Assessment Specialist 02/2014 to 03/2016

Blue Cross and Blue Shield Richmond, VA

●Documented treatment goals and plans in electronic medical records and included assessments and relevant clinical documentation.

●Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.

●Documented and managed patient information in computer system.

●Explained policies, procedures and services to patients.

●Coordinated with patients and healthcare professionals to meet patient needs.

●Organized timely and accurate referrals to help patients obtain health care services and access available resources.

●Answered inbound calls, chats and emails to facilitate customer service.

Administrative Assistant 01/2010 to 12/2013

PMUSA Richmond, VA

Administrative Assistant

PM USA Richmond, VA

●Managed clerical tasks for busy Compliance and Integrityoffice with 8 staff.

●Arranged letter and parcel deliveries in collaboration with courier services.

●Stayed on top of tracking procedures by updating databases and spreadsheets.

●Prepared meeting documentation and transcribed meeting recordings.

●Promoted productivity by handling all administrative tasks, including schedules and correspondence.

●Assisted with project teams, including organizing physical and digital files for required recordkeeping.

●Managed incoming and outgoing mail, packages, and faxes.

●Coordinated successful conferences, meetings and special events, including catering and equipment setup.

●Raised funds by organizing multiple events and diligently managed details to meet deadlines.

Medical Office Assistant 01/2007 to 11/2009

Nassau County Medical Center Hempstead, NY

●Coordinated meeting and work schedules for staff teams and executives.

●Collected data with Absorb to schedule training for Residents.

●Assisted with referrals and prepared medical records for patients.

●Collected information, verified insurance and collected co-payments for patients as part of check-in process.

●Maintained confidentiality of records relating to clients' treatment

●Completed and safeguarded medical records, securing patient information to maintain confidentiality.

●Answered telephones and directed calls to appropriate medical or adminstrative staff.

●Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.

●Adhered to HIPAA requirements to safeguard patient confidentiality.

●Transmitted medical records and other correspondence by mail, e-mail, or fax.

●Routed laboratory or diagnostic results to appropriate staff.

Education and Training

BBA: Marketing 06/2006

Saint Pauls College Lawrenceville

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