Project Manager Member Team

Jennifer N. Anderson, MBA, PMP, CSM

Senior IT Project Manager

*************@*****.*** • 202-***-****

Washington, DC

Solutions-driven professional with extensive experience leading all facets of complex IT Projects while driving high-performing teams and ensuring achievement of business outcomes.

Qualifications Summary

Known for the innate ability to produce high-quality deliverables that meet timeline and budgetary targets, aligning business goals with technology solutions to drive process improvements, competitive advantage, and bottom-line gains. Proven history of success in managing IT projects from conception through to accomplishment within scope, time, budget, and quality restraints. Skilled at performing root cause analysis and identifying issues and offering solutions accordingly. Excel at leading/coaching multi-dimensional teams, and evaluating/enhancing performance. Recognized for hitting project target, boosting revenue, improving efficiency, saving cost, achieving client satisfaction, and maintaining long-term professional relationships while adherence to compliance.

Technical Proficiencies

Platforms: Windows 7/10.1, Unix

Tools: MS Office Suite, SharePoint, Project Online, DevOps, Jira, SmartSheet, Office365, Visio, COTS, CRM, SQL, HTML, Visual Basic, C++

Methodologies: Software Development Lifecycle (SDLC), Waterfall/Agile/Scrum methodologies, RFI/RFP/RFQ, Business Intelligence Implementations, Oracle Databases, PeopleSoft, Cloud Computing, Build and Implement: Enterprise Resource Planning (ERP), website design/development, custom application development, Commercial off-the-shelf System, Earned Value Management Reporting

Career Experience

HOGAN LOVELLS, Washington, DC

IT PROJECT MANAGER 2022 – Present

Delivered global technical projects within the Information Technology Department. Managed projects throughout all phases of the life cycle following organizational processes and procedures. Ensured that projects met and or exceeded business objectives and requirements for stakeholders. Projects were consistently delivered on time and on budget, meeting expectations for quality and ease of adoption. Managed resources in a matrixed environment, ensuring proper allocation to complete projects on time. Provided timely project updates and data to all stakeholders, including vendors and end-users.

Key Accomplishments:

- Managed multiple, ongoing, and interrelated projects to achieve business goals. Coordinated and prioritized resources across business and technology areas. Organized and managed scope, and timeline from inception to completion.

- Effectively led and managed multiple IT projects including work plans, timelines, budgets and action item follow-up in a global, cross functional team setting, implementing solutions through the entire life cycle.

- Recognized for bringing an extremely troubled project back on track.

- Managed vendor relationship, including activities, negotiating pricing for contracts, supporting program management functions, and coordinating procurement and supply change management.

- Maintained frequent and direct communication with stakeholders, developing scope and estimates, monitoring and controlling projects, and mitigating or resolving impediments effectively and efficiently.

- Analyzed project performance and recommended improvements.

- Contributed and implemented business process improvements for new Project Managers.

- Served as the key project contact for the numerous internal and external customers within Hogan Lovells. Worked closely with other IT resources, business stakeholders, and Project Managers across the support functions to ensure effective resource planning.

American Council on Education, Washington, DC

Technical Project Manager, Senior Specialist 2011 – 2022

Lead system development activities while delivering operational direction to a high-performing team of 10+ employees. Ensure complete compliance controls of organizational strategies, planning, timeline, and budget while liaising with IT Senior Director. Administer on time and within budget delivery of highly complex software applications by orchestrating all phases of the project, from initiation to roll out, and managing contractors/third-party developers while using the agile/waterfall/scrum methodologies. Improve overall performance of mid-to-large scale technical projects by developing, maintaining, and implementing standards and methodologies. Train and coach employees with a focus on enhancing capabilities and boost productivity levels. Optimize operations and meet aggressive schedules by engaging with DBAs; developing timelines; and tracking progress to ensure timely completion.

Key Accomplishments:

- Slashed expenses of IT infrastructure maintenance by 20%.

- Recognized for maintaining a track record of delivering multiple software releases with 0 incidents.

- Delivered robust support to internal and external stakeholders in managing the project with $25M budget, including an internal security review, pen testing, assessment, and recommendations.

- Spearheaded migration of the enterprise to OneDrive while driving a six-member team for 200+ employees, saving company's data storage cost by 25%.

- Developed a peer-to-peer online learning platform with over 2K+ users (currently) by directing and coordinating IT related processes on enterprise-wide initiative.

- Successfully transformed underperforming project teams and achieved optimal performance status by improving morale, assessing troubled project, and proposing recommendations for improvement.

Business Analyst/Project Manager 2005 – 2011

Ensured uninterrupted flow of all processes by collaborating with business stakeholders and the technical team regarding day-to-day decisions related to tools, processes, resources, deliverables. Tracked requirements throughout the SDLC, including definition, design, testing, and deployment while driving the efforts to deliver projects and achieve all set deliverables. Gathered and analyzed requirements and functional specs while serving as Business Analyst/Project Manager on assigned IT projects. Provided active assistance in creating test plans and UAT for multiple projects while developing PMP, WBS, and schedules. Implemented all internal data reporting tools, involving Microsoft Excel, Microsoft Word, FileMaker, Microsoft Access, PeopleSoft Query, HTML, and Seagate Crystal Reports.

Key Accomplishments:

- Completed numerous software and server upgrading projects as well as streamlined manual processes, involving financial management system while well-arranging manual procedures, resulting improving efficiency by 25%.

- Optimized operational framework by conducting team/project assessments on routine basis, documenting findings, coordinated risks/conflicts to clients, and providing resolutions.

- Enhanced competency levels of staff (150+) pertaining to designated systems and applications by leading training and development sessions.

- Reduced matching demands by 90% as well as labor costs through delivery of top-notch customer service.

Additional Experience

- Data Analyst, Science Applications International Corporation (SAIC), Mc Lean, VA

- Intern, U.S. Postal service headquarters, Washington, DC

Education

- Master of Science in Technology Management, Specialization in Project Management

University of Maryland, Adelphi, MD

- Bachelor of Science in Business Administration Technology, Specialization in Information Systems

Bowie State University, Bowie, MD

Certifications & Affiliations

- Project Management Professional, PMP (PMI Member)

Certified Scrum Master, CSM

- National Black MBA Association, Inc., Member

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