Customer Service Urban Air
Resume:
San Antonio, TX *****
**********@*****.***
EDUCATION AND
TRAINING
Associate of Arts
CRIMINAL JUSTICE
Southern New Hampshire
University, Hooksett, NH
Expected in December 2023
High School Diploma
El Camino Fundamental High
School, Sacramento, CA
June 2020
SUMMARY
Highly motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth.
SKILLS
EXPERIENCE
OPERATOR/RECEPTIONIST
Northside Ford San Antonio, TX January 2023 - Current AMBASSADOR
Clear San Antonio, TX July 2022 - November 2022 DIAVIONE SMITH
• Problem Solving
• Processes and Procedures
• Experience in Leadership
• Flexible Schedule
• Customer Service
• Reliable & Trustworthy
• Microsoft Office
• Basic Math
• Organizational Skills
• People Skills
• First Aid/CPR
• Computer Skills
• Critical Thinking
• Active Listening
• Team Management
• Team Building
• Relationship Building
• Friendly, Positive Attitude
• Supervision & Leadership
• Problem Resolution
• Training & Development
• Greeted customers, answered general questions and directed to appropriate locations.
• Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
• Answered and directed incoming calls using multi-line telephone system.
• Greeted visitors entering establishment to determine nature and purpose of visit.
• Updated and recorded customer or client information to maintain accounts.
• Presented products and services to prospective and existing customers to meet client needs.
• Fostered relationships with customers to expand customer base and DS
LEAD INFANT ROOM TEACHER
The Precinct Academy & Daycare San Antonio, TX December 2021 - July 2022 ASSISTANT GAMES COACH
HB Leisure San Antonio, TX February 2021 - December 2021 retain business.
• Drove substantial sales through suggestive selling and by promoting add-on purchases.
• Strong communication skills and the ability to engage with potential customers and members - Ability to follow detailed instructions and execute to them with 100% accuracy, in a fast paced and constantly changing environment - Drive membership enrollments through engaging travelers and educating them about the benefits of CLEAR
• Balancing high volume with high quality customer experiences - Resolve traveler and/or members concerns or inquiries in an appropriate and timely manner, escalating to higher level as necessary
• Consistently demonstrate adherence to security procedures by validating airline documents, verifying CLEAR member traveler identification, and following documented security protocols
• Developed key customer relationships to increase sales.
• Provide a safe and loving environment for the infants -Give bottles to infants as provided by parent's requested schedule -Change diapers according to state guidelines -Sooth infants by singing to and cuddling them
• Taught children foundational skills in colors, shapes and letters.
• Implemented hands-on, play-based strategies for experiential learning.
• Organized and led activities to promote physical, mental and social development.
• Read aloud and played alphabet games to encourage early literacy.
• Monitored children under care to quickly identify safety or security problems.
• Updated each child's log with important activities and discussed data with parents.
• Communicated with children's parents and guardians about daily activities, behaviors and problems.
• Supervised circle time, free play, outside play and learning and developmental activities.
• Provide excellent customer service to all guests, reach daily sales target goals.
• Inventory counting and restocking.
• Maintain a positive and outgoing personality, communicate effectively with all team members including leadership and assist with maintaining the cleanliness of game station grounds.
• Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
• Managed game room floor operations, assisting guests with arcade equipment.
• Moderated floor disputes to protect business assets and resolve customer service issues.
• Converted currency into requested combinations of bills and coins for TEAM MEMBER
Urban Air Adventure Park San Antonio, TX April 2019 - August 2020 SOFTLINES ASSOCIATE
Sears Holding Corporation Sacramento, CA December 2018 - April 2019 patrons.
• Ensure customer safety throughout the park, general customer service, maintained cleanliness of the facility and children play structures.
• Developed positive customer relationships through friendly greeting and excellent service.
• Addressed customer needs, responding to specific requests.
• Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
• Looked for ways to go above and beyond job requirements.
• Greeted customers to determine wants or needs.
• Cleaned shelves, counters and tables to maintain organized store.
• Answered store and merchandise questions and led customers to wanted items.
• Stocked shelves and supplies and organized displays to focus customer attention on specific items.
• Recommended merchandise to customers based on needs and preferences.
• Maintained knowledge of sales and promotions, return policies and security practices.
• Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
• Computed purchases and received and processed cash or credit payment.
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