KOWKSHITHA RANGA

**** ** ***** *** ****

Toronto, ON, M6N 1J5

514-***-****

adwvje@r.postjobfree.com

EXPERIENCE

Cango, Montreal — Customer Service Representative

April 2020 - April 2023

Conduct market research and analyze customer data to develop effective sales strategies

Meet and exceed monthly and quarterly sales targets by actively prospecting new clients and cultivating existing customer relationships

Negotiate contracts and close deals to increase revenue and profitability

Collaborate with cross-functional teams including marketing, operations, and customer service to provide excellent customer experience and promote brand loyalty

Manage and coach a team of sales representatives to optimize performance and meet sales goals

KFC, Montreal — Shift Manager (Food Sector)

November 2019 - April 2020

Willing to work a position on the floor while coaching team to achieve daily KPIs.

Supervise, motivate and train team members and provide input to RGM when performance issues arise.

Provide positive recognition and corrective coaching when appropriate.

Ensure team members provide the highest possible level of customer satisfaction through service and product quality.

Assist team members with tasks as needed to ensure complete customer satisfaction.

Initiate necessary actions to correct customer complaints and escalate any major issues to RGM.

Ensure team members are properly executing current promotions and new products during the shift.

Ensure team member uniforms and appearances are neat, professional, clean at all times and meet necessary requirements.

Ensure proper staffing and deployment throughout the shift to match business needs.

Monitors and maintains correct inventory levels (product & supply) and notifies management when levels are low. Assists with ordering as assigned.

Ensure restaurant is ready for peak revenue periods by utilizing appropriate planning and projection tools.

Assists in ensuring sales and profit targets are met.

Ensure Occupational Safety & Health Act, local health and safety codes and corporate safety/security policies and procedures are met and followed.

Respond to emergency situations as required and communicate to management immediately.

Assist in recruiting and selecting qualified, high energy team members using approved tools and systems.

Assist with the training of new team members.

Assist with the communication and administration of company policies.

Ensure proper communication takes place during shift change.

All other management duties as assigned

McDonald’s, Montreal — Shift Manager (Food Sector)

April 2018 - Nov 2019

Cashier which includes a front counter.

Cook which includes Kitchen preparation of all products (Morning preparations).

Baker which includes baking of all necessary products (Evening Muffins baking).

Ensures quality, service, and cleanliness shift activities of staff to ensure customers are served and satisfied.

Kitchen crew and food presenter

Vasani Provision Store, Hyderabad, India — Market Specialist,

May 2017 - Feb 2018

Vasani Provision Store in a retail grocery store established in Managed online marketing of the store by creating content and sharing with community through Google Business tool

Worked as a cashier and helped customers with their needs

Actively engaged in negotiations with commodity vendors to secure best pricing

Designed and inaugurated various group advertising signs and displays of stock on shelves

EDUCATION

2018-2019: - Post Graduation diploma in Mobile Application Development

Cegep de la Gaspesie et des IIes Sherbrooke,Montreal,Quebec

2013-2017 :- Jawaharlal Nehru Technological University, Hyderabad

Program Name: Electronic and Communication Engineering Degree: Bachelor of Technology

SKILLS

Proficient in sales strategy development and execution

Excellent communication and interpersonal skills

Strong negotiation and closing skills

Ability to lead and manage a team

Proficient in CRM software and sales management tools

Strong analytical and problem-solving skills

CERTIFICATIONS

Attestation en Hygiène Salubrité Alimentaires

LANGUAGES

English(Fluent)

French(basic)

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