Service Representative Customer
Resume:
KOWKSHITHA RANGA
Toronto, ON, M6N 1J5
***********@*****.***
EXPERIENCE
Cango, Montreal — Customer Service Representative
April 2020 - April 2023
Conduct market research and analyze customer data to develop effective sales strategies
Meet and exceed monthly and quarterly sales targets by actively prospecting new clients and cultivating existing customer relationships
Negotiate contracts and close deals to increase revenue and profitability
Collaborate with cross-functional teams including marketing, operations, and customer service to provide excellent customer experience and promote brand loyalty
Manage and coach a team of sales representatives to optimize performance and meet sales goals
KFC, Montreal — Shift Manager (Food Sector)
November 2019 - April 2020
Willing to work a position on the floor while coaching team to achieve daily KPIs.
Supervise, motivate and train team members and provide input to RGM when performance issues arise.
Provide positive recognition and corrective coaching when appropriate.
Ensure team members provide the highest possible level of customer satisfaction through service and product quality.
Assist team members with tasks as needed to ensure complete customer satisfaction.
Initiate necessary actions to correct customer complaints and escalate any major issues to RGM.
Ensure team members are properly executing current promotions and new products during the shift.
Ensure team member uniforms and appearances are neat, professional, clean at all times and meet necessary requirements.
Ensure proper staffing and deployment throughout the shift to match business needs.
Monitors and maintains correct inventory levels (product & supply) and notifies management when levels are low. Assists with ordering as assigned.
Ensure restaurant is ready for peak revenue periods by utilizing appropriate planning and projection tools.
Assists in ensuring sales and profit targets are met.
Ensure Occupational Safety & Health Act, local health and safety codes and corporate safety/security policies and procedures are met and followed.
Respond to emergency situations as required and communicate to management immediately.
Assist in recruiting and selecting qualified, high energy team members using approved tools and systems.
Assist with the training of new team members.
Assist with the communication and administration of company policies.
Ensure proper communication takes place during shift change.
All other management duties as assigned
McDonald’s, Montreal — Shift Manager (Food Sector)
April 2018 - Nov 2019
Cashier which includes a front counter.
Cook which includes Kitchen preparation of all products (Morning preparations).
Baker which includes baking of all necessary products (Evening Muffins baking).
Ensures quality, service, and cleanliness shift activities of staff to ensure customers are served and satisfied.
Kitchen crew and food presenter
Vasani Provision Store, Hyderabad, India — Market Specialist,
May 2017 - Feb 2018
Vasani Provision Store in a retail grocery store established in Managed online marketing of the store by creating content and sharing with community through Google Business tool
Worked as a cashier and helped customers with their needs
Actively engaged in negotiations with commodity vendors to secure best pricing
Designed and inaugurated various group advertising signs and displays of stock on shelves
EDUCATION
2018-2019: - Post Graduation diploma in Mobile Application Development
Cegep de la Gaspesie et des IIes Sherbrooke,Montreal,Quebec
2013-2017 :- Jawaharlal Nehru Technological University, Hyderabad
Program Name: Electronic and Communication Engineering Degree: Bachelor of Technology
SKILLS
Proficient in sales strategy development and execution
Excellent communication and interpersonal skills
Strong negotiation and closing skills
Ability to lead and manage a team
Proficient in CRM software and sales management tools
Strong analytical and problem-solving skills
CERTIFICATIONS
Attestation en Hygiène Salubrité Alimentaires
LANGUAGES
English(Fluent)
French(basic)
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