Data Entry Call Center

Gekel Strayhand

Mesa, AZ

********@*****.***

+1-480-***-****

Work Experience

Customer Care Advocate

Asembia - Scottsdale, AZ

June 2021 to March 2022

• Call center guidelines and protocols

• Select the appropriate medicine and measure dosages to fill prescriptions

• Filling adjustments

• Sort, stock, label medication and monitor inventory

• Administrative tasks (e.g.record-keeping) as assigned

• Retrieve discontinued or expired medications from stock; discard or return to stock as appropriate; complete corresponding documentation

• Maintain prescription logs

• Accurately calibrate equipment and document calibration according to policy

• Assist with the maintenance of pharmacy temperature and cleaning logs and documents maintenance

• Comply with safety, quality assurance, accreditation, legal, state, and federal regulatory requirements

• Work with the Pharmacists to accurately prepare prescription orders in a timely manner

• Warm transfer to pharmacist for inbound and outbound prescriptions transfers.

• Process prescriptions (written, refills, fax, electronic) electronically and ensure all information is complete and accurate

• Handles correspondence to patients (inbound calls, chats, emails) and makes outbound calls to prescribers and patients as needed.

• Assist customers by answering questions, locating items or referring patients to the pharmacist for medication consultation.

• Handle escalated calls in reference to patients lost orders, open prescription packages, open seals, tracking orders.

• Government insurance experience (Medicare, Medicaid, Tricare)

• Outbound calls to insurers for information in regards to prescriptions coverage solutions (Prior Authorizations, Appeals, Tier Exceptions, Peer to Peer review)

• Take incoming requests for prior authorizations

• Resolves Third Party Rejects by reviewing, gathering information, making corrections and resubmitting for processing according to individual plan requirements. Makes telephone calls to insurers and others to obtain information, gain override approval or otherwise resolve the Third Party Rejects. Pharmacy Care Coordinator

Walgreens Boots Alliance - Chandler, AZ

May 2020 to March 2021

• Open floor guidelines

• Inbound and outbound calls

• Handle escalated calls in regards to patient/customer orders

• Uphold customer success

• Comply with safety, quality assurance, accreditation, legal, state, and federal regulatory requirements

• Data Entry of E-scribed Rx’s

• Process order through company trade system for coverage.

• Troubleshoot third party rejects will available insurance processing information.

• Outbound calls to insurers for further information in regards to third party rejects and overrides.

• Assisted pharmacist gather general information intake for Prior Authorization submissions.

• Select the appropriate medicine and measure dosages to fill prescriptions

• Maintain prescription logs

• Handle escalated calls in reference to patients lost orders, open prescription packages, open seals, tracking orders.

Education

High school diploma

Dobson High School - Mesa, AZ

August 2011 to May 2015

Skills

• Typing

• Cash Handling

• HIPAA

• Insurance Verification

• Medicare

• Calibration

• Quality Assurance

• Pharmacy Technician Experience

• Order Entry

• Organizational skills

• Critical thinking

• Time management

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