Mortgage Processor Loan

Karen A. Perry

Austin, TX *****

512-***-****

*************@*********.***

Mortgage Processor Commercial, Real Estate, & Consumer Loans Reverse Refinance/Refi Plus (HARP) Conventional & Government Loans FHA SBA HELOC A go-to resource for the timely and accurate processing of multiple lending products; credited with strong production and quality standards in both remote and onsite environments. Track record of meeting deadlines and using exceptional product knowledge to train staff on various loan programs, due diligence requirements, and claims processing systems.

Technical Skills:

MS Office MIPS DU Encompass Arta Lending Laser Pro Gallagher DCT Key Strengths:

Case Management Customer Service Problem Solving Due Diligence Policies/Procedures Staff Training Underwriting Single & Multi-Family Transactions Office Management Compliance Professional Experience

Senior Claims Specialist IV (Remote) CELINK/CIT/ONEWEST, Austin, TX 2012 to 2022

• Recruited as Claims Administrator for HUD reverse mortgages; became a SME for transition to online filing and training on claims administration.

• Promoted to QC within one year; reviewed claims for compliance with HUD guidelines.

• Navigated operational, regulatory, and system changes during several rounds of M&A activity; earned exceptional reviews despite times of uncertainty and rapid change. Mortgage Loan Processor II ONE-WEST BANK, Austin, TX 2009 to 2011

• Managed lifecycle of purchase, refinance, and FHA loans from setup to closing, including title clearance, income/rental calculations, credit/tax review, and challenging transactions between notaries and borrowers.

Executive Loan Assistant FIRST TEXAS BANK, Round Rock, TX 2002 to 2009

• Completed financial worksheets for approval of commercial, personal, and mortgage loans.

• Trained loan assistants; wrote a manual for the Arta Lending System, including operating instructions and information about outside sources, foreclosure, church loan requirements, and funding.

• Reviewed home equity and real estate loans (commercial and personal).

• Worked closely with legal team on loan foreclosures, bankruptcy, and real estate loan preparation.

• Setup SBA lending and review, creating a new income stream for the bank; served as lead contact and training resource for SBA loans.

Education

Government Major LAMAR UNIVERSITY, Beaumont, TX

Professional Banking Courses (college & non-college credit) AMERICAN INSTITUTE OF BANKING