Customer Service Manager
Resume:
Taneal M Ellis
** ******** **** ***** ******** Valley, NY 12569 914-***-**** *******@*****.***
Objective: To obtain a position within an organization where I would be able to utilize my skills. I am seeking to grow with such an organization and perform to my fullest potential.
Education:
TCI College of Technology, New York, NY
Associate degree of Applied Science
In industrial Electronics Technology - Railway Electronics Systems
GPA 3.71; Dean’s List (Fall 2012, Spring 2013, Fall 2013)
Relevant Courses:
Mechatronics I and II
Tools & Measurement
Computer Architecture Fundamentals
Signaling
Skills:
Able to use various electrical meters and testing devices including volt meters.
Ability to read wiring schematic diagrams.
Knowledge of relay logic. (Signaling)
Logic Gates: Ability to trouble-shoot equipment.
Install Brakes and change them from truck when needed.
Experience:
Metro North Railroad
Coach Cleaning Foreman Aug 2016 – Present
Excellent supervisory skills.
Lead all cleaning crews and ensured policies and procedures are always followed.
Replenished supplies in storeroom as needed, throughout the day for all coach cleaners.
Tracked inventory and resubmitted orders as needed.
Supervised Employees and to make sure all jobs are done the correct way.
Metro North Railroad
Manager Customer Service / Station Cleaning
Custodians/ Ushers. Feb 2018- Feb 2021
Excellent Management Skills
Excellent customer service and public relations skills.
Ability to effectively manage a group of employees in a fast paced and highly customer focused environment.
Knowledge of safety principles and experience working in an environment where safety is a key component.
Excellent verbal and written communication skills
Metro North Railroad
Laborer May 2014 – Aug 2016
Fuel all locomotive, sand, and clean the engine.
Clean the office and restroom in the yard and foreman office.
Maintain on accurate fuel record log.
Report all fuel pumps that are not working to the foreman.
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