Customer Service

MADISON **************@*****.*** RUSSMAN 913-***-**** KS 66061

Enthusiastic Graphic Artist skilled at creating letterheads, signage and other business-specific materials. Talent for translating company vision into suite of useful graphics and related designs. Skilled at working on multiple projects at once while consistently meeting draft deadlines. Proficient in logos, marketing materials and website design. Focused on providing complete business services to corporate clients. Sociable Server skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers. Well-versed in maintaining clean and orderly tables, making personalized menu recommendations and managing closing duties such as reconciling cash drawers and restocking items to prepare for following shift. Avid Pro Tools

Logo creation

Advertising familiarity

Digital graphics

Production standards

Graphic and Media Design

Popular trends

Adobe AfterEffects

Photography background

Adobe Premiere

Website design

Team building

Adobe Creative Suite (Photoshop, Illustrator,

Dreamweaver)

Digital illustration

Conceptual graphics

Corporate branding

Menu knowledge

Price memorization

Liquor, wine and food service

Table setting arrangements

Check payment processing

Food inspection

Dish preparation

Menu memorization

Dining customer service

Quality control

Safe food handling

Anticipating guest needs

Extensive spirits knowledge

Outstanding customer service

Proficient in mixology

Suggestive selling

Safe serving knowledge

Health codes compliance

Teamwork mindset

Teamwork skills

Server BrewBakers - Lenexa, KS 07/2020 - Current Educated guests on daily specials and appetizers, entrees, desserts and other menu items. Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs. Operated POS terminals to input orders, split bills and calculate totals. Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware. Collaborated with host, bus person and cook to serve up food and beverage options. Adhered to minimum age requirements for consumption of alcoholic beverages by checking identification. Promoted desserts, appetizers and specialty drinks to optimize sales. Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied. Greeted customers, answered questions and recommended specials, wine and desserts to increase profits. Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.

Summary

Skills

Experience

Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests. Explained menu options to guests, offered suggestions and took orders for food and beverages. Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.

Assisted kitchen staff with food counts by determining number of items required for complete service. Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.

Bartender Cardinal Tap - Arlington, SD 04/2019 - 03/2020 Checked identification of customers to verify age requirements needed to purchase alcohol. Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests. Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.

Stocked bar with beer, wine, liquor and related supplies. Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently. Designed and implemented new cocktails to drive customer interest and sales numbers. Engaged in small talk with patrons to build rapport and earn repeat business. Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.

Monitored patrons to keep alcohol consumption at designated levels. Advertised, marketed and recommended drink options to guests to increase guest satisfaction. Balanced daily registers and generated sales reports to support financial and administrative objectives. Server The Ram - Brookings, SD 05/2017 - 03/2019 Educated guests on daily specials and appetizers, entrees, desserts and other menu items. Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs. Operated POS terminals to input orders, split bills and calculate totals. Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware. Collaborated with host, bus person and cook to serve up food and beverage options. Promoted desserts, appetizers and specialty drinks to optimize sales. Adhered to minimum age requirements for consumption of alcoholic beverages by checking identification. Prepared salads, appetizers and set up garnish stations to assist kitchen staff. Greeted customers, answered questions and recommended specials, wine and desserts to increase profits. Newborn Nanny Danielle Welch - Olathe, KS 11/2015 - 08/2016 Maintained child-friendly environment with engaging activities, safe spaces and access to educational materials and games.

Maintained accurate daily records of children's individual activities, behaviors, meals and naps. Cleaned and tidied house, including doing laundry, sweeping and mopping floors and dusting. Regulated children's schedules to balance rest, learning and play. Provided safe and efficient transportation to and from activities and events. Administered medication and minor first aid to sick and injured children. Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.

South Dakota State University Brookings, SD Expected in 05/2021 Bachelor of Arts: Graphic Design

Education and Training

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