Service Representative Customer

YL Yanna Luna

Chicago, IL ***** 773-***-**** ***********@*****.***

PROFESSIONAL

SUMMARY

Proactive professional with 10.5+ years of experience and proven knowledge of consultative sales, client relationship management, and customer needs assessment. Aiming to leverage new skills to successfully fill the Sales Marketing role in the company.

SKILLS Bilingual Self Motivational

Problem-solving skills Excel

Power

Point

Exceptional customer services

Professional ethics Sales strategy

License in Health.,Life,

Casualty,and Property.

Negotiating Agreements

WORK HISTORY SALES CONSULTANT 08/2022 to 12/2022

Concentrix Chicago, IL

Followed up with existing customers to provide additional support and address concerns.

Responded to telephone and in-person requests for information. Improved sales by managing the sales lifecycle from lead generation through contract negotiations and closings.

Maintained organized, presentable merchandise to drive continuous sales. Evaluated customer purchase requirements and recommended best-fit company offerings.

Medicare sales

Maintained asense of urgency in answering customer questions and requests through email or voice messaging.

making over 5 sales per day.

SALES EXECUTIVE 08/2019 to 06/2022

Go Health Chicago, IL

Quoted prices, credit terms and other bid specifications. Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Achieved sales goals and service targets by cultivating and securing new customer relationships.

Sales Over 65 and under Medical Plan.

Sales is a fast paced environment.

Getting inbound call and making outbound call.

Develop strategic and sale, and performing exceptional customer service.

BENEFITS CONSULTANT 03/2018 to 02/2019

American Income Life Insurance Company Lombard, IL Explained benefits to plan participants in easy-to-understand terms in order to educate each on available options.

Researched and evaluated new benefits programs to select cost-effective providers and coverage levels.

Advised clients on industry and demographic standards for benefits packages to maintain competitive offerings and maximize employee retention.

Process sales and payment documents for legal compliance and secure deliverables for clients.

B2B Outside Sales

Scheduled 8-10 fact-finding appointments and consultations to determine client needs and overall financial situations. Making over 5,000 in revenue per month.

CUSTOMER SERVICE ASSOCIATE 12/2016 to 02/2018

Nuts On Clark Chicago, IL

Collected and returned unpurchased or returned items to the correct shelf locations and arranged displays to promote sales.

Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

Investigated and resolved accounting, service, and delivery concerns. Cross-trained and provided backup support for organizational leadership. Making over 2,000 in sales per day.

CUSTOMER SERVICE REPRESENTATIVE 03/2011 to 11/2016 Auntie Anne' s lnc Chicago, IL

Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Implemented and developed customer service training processes. Communicated with vendors regarding new orders

future inventory and special orders.

Making sales and up selling products up to 10,000 per week. EDUCATION Associate of Applied Science Medical Assisting 07/2017 Northwestern College, Bedford Park, IL

ADDITIONAL

INFORMATION

Reference upon request.

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