Sales Project Manager Operations Manager, GM, Customer Service
Resume:
Miguel Regil
*** ******** **, ** ****, Texas ****8
***********@***.***
OBJECTIVE
Seeking a position that utilizes the ability to multitask, use of my Accounting and Management Degree, as well as communicating with others and to provide customer service.
PROFILE
Experience in managing, directing a sales team and customer service Knowledge of Microsoft office, Excel, Database, PowerPoint, QuickBooks certified & SAP System. Extensive use of WEB applications, Graphic design, blueprints, wire connectors, electrical harnesses, specifications sheets, diagrams, ordering and receiving products. Working with heavy duty machinery. Bilingual in English and Spanish.
Drove accountability for customer experience performance through customer analytics with channel and reports by ensuring rigorous management, readiness, and coaching routines; and identify opportunities to improve the end-to-end customer experience across sales, service, and problem handling processes by leveraging resources of the customer experiences to develop process and or actions plans. Consulted with the upper management team with a communication channel in the development and execution of initiatives by evaluating the potential impacts of strategic and tactical decisions on the customer experience performance.
Led and prepared the Sales, PPC & Service team to record our performance score achievements with customers experiences.
EDUCATION
Southwest University
1414 Geronimo
El Paso, Texas 79925
March 29, 2010 – June 24, 2011
Applied Science in Business Management and Accounting Systems El Paso Community College
Fall 1998 – spring 2005.
Liberal Arts
WORK EXPERIENCE
Komax Testing USA
9641 Plaza Circle Dr. Ste. B
El Paso, TX 79927
North American Sales, PPC & Service Manager
September 2017 – Present
Responsible for planning, implementing, and directing the sales activities of our North American companies in a designated area to achieve sales objectives.
Develop a sales strategy to achieve organizational sales goals and revenues.
Set individual sales targets with sales team.
Delegate responsibility for customer accounts to sales personnel.
Coordinate sales action plans for individual salespeople
Oversee the activities and performance of the sales team.
Ensure sales team have the necessary resources to perform properly.
Monitor the achievement of sales objectives by the sales team.
Coordinate and monitor online sales activity.
Investigate lost sales and customer accounts.
Forecast annual, quarterly, and monthly sales revenue.
Generate timely sales reports.
Develop pricing schedules and rates.
Help prepare budgets.
Control expenses and monitor budgets.
Analyze data to identify sales opportunities.
Attend trade meetings and industry conventions worldwide.
Cultivate effective business relationships with executive decision makers in key accounts.
Developed new sales teams and processes in our new plants in Mexico.
Manage and Coordinate production priorities.
Manage service supports to customers.
Ensure a safe, secure, and legal work environment.
Ensure compliance with the dates and the quality expected by our customers.
Ensure the company hit growth targets and sales goals. TSK Innovations Co.
Komax Group Company
9641 Plaza Circle Dr. Ste. B
El Paso, TX 79927
K.A.M. / Sales / PPC Supervisor (Project Manager)
June 2012- September 2017
Responsible for providing and prioritizing sales work orders to production floor in timely manner.
Coordinate and prepare quotations for customer.
Check and identify blueprints, wire connectors, harnesses, specifications sheet, diagrams, etc.
Communicate with customer as necessary to clarify specific test requirements.
Controlling, communicating, and prioritizing customer requirements.
receive and process purchase orders.
verify new and existing products.
Coordinate and pass on order information to internal production groups.
Responsible for tracking on daily basis past due purchase orders from customers.
Responsible to update pull orders to work in progress. ATAMIR WSMR
Bldg. 1530 Rm12
P.O. Box 70
WSMR, NM 88002
Data Collector
March 2012- June 2012 (Government Contract Job)
Responsible to provide a historical report for each of the new System use by staff.
Use these reports to obtain information for monitoring system capacity a troubleshooting system performance.
Responsible to collecting data and organizing it in a useful manner.
Data was collected through interviews, surveys, experimentation and observation.
E.P.P.D. Grant Operations
911 North Raynor
El Paso, Texas 79903
Accounting Assistant
May 2011 – Dec 2011 (Government Contract Job)
Engaged in accounting work for the City of El Paso.
Performed highly technical payroll analysis of reports.
Comparison between analysis spreadsheets and People Soft Financials Software.
Learned to compare reports between Agency Web and PeopleSoft HR general ledger for the purpose of creating and overtime analysis spreadsheets.
Engaged in the Procurement Process According to the City of El Paso Purchasing Policies.
Learned to read the General Ledger Interface Report
Received certificate of Professional Education for completing an Economic Development Training hosted by the Association of Government Accountants
Plan to become an Active Member of the Association of Government Accountants. (AGA)
G & C Molding Company
11430 Cedar Oak Drive
El Paso, Texas 79936
Tool Maker Technician
September 2000 – September 2009
While responsible for quality and production of the Electric discharge Machine Area; Engaged in Management Protocols.
I used to fabricate and repair parts for plastic injection molds.
I have experience with heavy equipment, precision tools and gauges.
Draft blueprints, developing prototypes.
Chopsticks
8401 Gateway Blvd W Ste N2
Cielo Vista Mall
El Paso, Texas 79925
Manager
March 1996 – September 2000
Supervision of approximately seventy employees for two Chopsticks locations. Responsible for Scheduling, Sales Revenue, Cash Counts and Cash Deposits, Employee Corrective Action, Monthly Trends, Delegation of Assignments, Quality Control, and High-Quality Customer Service.
*References upon Request
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