Ivonne Garcia Zepeda
**** ******** *** *** **** Ca,95128
408-***-**** **********@*****.***
OBJECTIVE:
Customer Service Manager with experience in the role of business management, guest communication, employee development, training, hiring, and labor control. Strong leadership knowledge and problem-solving skills seeking a similar role in a strong company.
CAREER SUMMARY:
Customer service oriented with a proven ability to provide team-spirited leadership in order to have a much better result on productivity on the area of work. Have a good communication with others to obtain company goals, train staff in the areas of need. Work with area leaders to develop team with a great energy and enthusiasm.
SKILLS:
●Supervising, Hiring, Training and Coaching, multi-tasking.
●Workload management task, office and safe count.
● Issue solving
●Customer service
●English & Spanish Fluency Speech & Writing
●Prioritizing Important Task
●Inventory Report Generation
●Client & Vender Relation
●Fundamental Understanding of P&L
●Able to Navigate Word & Excel System
●Understanding in California Labor Laws as well as Safety.
●Able to perform on a fast paste environment
EXPERIENCE
●Door Dash Delivery Driver
●Chick-Fil-A (kitchen supervisor)
●Buffalo wild wing (service manager)
●Olive Garden (server)
●Chevys Mex Grill (back of house prep)
●Panda Express (Line Leader/ shift manager)
●Baja Fresh (Shift Manager)
●Una Mas Mex Grill (Shift Manager)
EDUCATION:
●Evergreen Valley College
●CCOC (Nursing non-certify)
●Pioneer High (2000)
REFERRENCES:
●Pantara Shreiber
Supervisor (Chick-Fil-A )
●Ana Hernandez
General Manager (Buffalo Wild Wings)
●Stephen
Assistant Manager (Buffalo Wild Wigs)