Support Specialist Service Desk

ANTHONY DAVANZO

*** ***** *** ***** ********, Ohio 44512

330-***-**** ***********@*****.***

EDUCATION

Youngstown State University – Youngstown, Ohio

College of Science, Technology, Engineering & Mathematics Bachelor of Science in Applied Science in Information Technology, December 2021 Major: Security

GPA: 3.2/4.0

RELEVANT COURSEWORK

Information Insurance

System Configuration and Maintenance

Security Design

Computer Organization

COMPUTER SKILLS

• Building, taking apart, and setting up a computer.

• Proficient in Windows settings and hardware issues

• Remote support experience

WORK EXPERIENCE

New College of Florida – Sarasota, Florida

Youngstown State University – Youngstown, Ohio

Computer Support Specialist May 2022 – April 2023

• Served as the campus resource for installing, maintaining, upgrading and troubleshooting standard application software and computer hardware for faculty and staff.

• Troubleshoot hardware and software problems by contacting vendors or other staff for resolving problems.

• Provide routine technical assistance of computer hardware including printers and other peripheral equipment.

• Initiate routine diagnostics to isolate causes of system failures and making moderate equipment repairs.

• Performing basic network troubleshooting, connecting cables to various network/telco jacks.

• Professionally setup workstations for new staff including printer and phone.

• Maintain computer labs by updating, upgrading, and troubleshooting.

• Communicate proficiently with coworkers and managers using ticket system, Gmail, and Google chat.

• Effectively fix staff and faculty’s towers and laptops by replacing broken hardware. (Battery, Ram, etc.)

• Using TeamViewer remote troubleshoot and install software on faculty and staff devices when they are off campus.

IT Service Desk August 2019 – December 2021

• Engaged with students, faculty and staff over the phone or in person by assisting them with their problems with their devices, application issues, and also printing issues around campus.

• Communicated with other coworkers using a ticket system and Microsoft Teams when printers need supplies, faculty questions, and student problems that couldn’t be resolved in my workplace.

• Effectively check in and out loaner devices for students and faculty while updating tickets with the corresponding asset.

• Organize and clean loaner devices that are checked back in and prepare them for check out.

• Assisted students, faculty, and staff with their device issues by remote supporting into their devices when they are off campus or unable to bring to device to Service Desk.

• Successfully removed malware from students, faculty, or staff’s laptop.

• Engaged with students and staff by resetting their password while verifying the correct information before resetting the password.

• Assisted Field Techs with computer lab issues and taking down and setting up computer labs

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