Service Representative Data Entry

LAKEITHA TRIMBLE

***********@*****.*** C: 219-***-**** Merrillville, IN 46410

Summary

Knowledgeable Dispatcher with 8 years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasks with proven skills in scheduling drivers, optimizing routes and prioritizing calls. Skills

• Training new hires

• Improving operations

• Processing orders

• Monitoring field personnel

• Data entry

• Coordinating urgent deliveries

• Adjusting routes

Experience

Quote Delivery Service Gary, IN

Lead Dispatcher

10/2019 - Current

In charge of opening, closing and balancing credit card accounts. Assigning employees weekly work schedule. Trouble shooting, multi-tasking shift issues, answering phones, while monitoring drivers daily task.

• Processed accounts receivable, accounts payable and payroll, utilizing in- house software.

• Developed and monitored field efficiencies and innovated new ways to improve operations, including GPS monitoring and reporting in compliance with company policies.

• Monitored dispatch board and adjusted call priorities regularly based on caller needs.

Lowe's Indianapolis, IN

Project Coordinator

10/2018 - 10/2019

Responsible for assisting customers, installers and store associates with any concerns or issues in a proficient manner while using my critical thinking skills to come to the best resolution. Responding to various questions, concerns, request and complaints from customers and installers via incoming and outgoing calls, emails and voice message. Using good written and oral communication skills ensures that I properly update products and information in the correct systems. Issue work orders, submit unpaid invoices to management for approval as well as filing claims on behalf of the customers while responding to escalated customer complaints via Siebel.

• Implemented procedural updates to correct deficiencies and improve operations.

• Oversaw adherence to project timelines and budget constraints.

• Set project goals and schedule with owners and team members. Lowe's Indianapolis, IN

Central Dispatcher

02/2017 - 10/2019

Responsibility of addressing customer complaints regarding products in a professional manner, while gathering and verifying all required customer information for tracking purposes, taking inbound calls for delivered and working with management to assist with loading, scheduling, and re- scheduling deliveries. I also assist with notifying the customer with delivery updates and product sales as needed

• Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.

• Devised and implemented work plans for subordinate employees to check quality and consistency of work against organizational standards.

• Maintained current knowledge of all personnel in field and all completed deliveries or delays.

Lowe's Indianapolis, IN

Customer Care Agent

11/2015 - 02/2017

Assist customers with documenting product or service problems by clarifying the customer's complaint, determining the cause of the problem, as well as selecting and explaining the process until i solved the problem. Document the issue and assign it to the proper department. Answer questions about products and services offered zt the Lowe's Stores to secure sales.

• Kept customer and system account information accurate and current to support timely resolutions for all concerns.

• Documented customer inquiries and feedback, including service delivery suggestions in company database.

• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

RN2U Mooresville, IN

Office Assistant

01/2015 - 02/2016

Overseeing receptionist area, including greeting visitors and responding to telephone inquiries to schedule appointments as well as processing payments for services. I also coordinated inventory orders of medical office supplies.

• Managed reception and lobby area, greeted visitors and responded to requests for information.

• Drafted meeting agendas, supplied advance materials and executed follow- up for meetings and team conferences.

• Dispersed incoming mail to correct recipients throughout office.

• Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.

JC Penny's Merrillville, IN

Customer Service Representative

02/2013 - 01/2014

Received inbound and outbound calls to update customers on special order items. Run daily reports at the end of each shift to ensure all daily metrics set for upcoming shifts.

• Asked probing questions to determine service needs and accurately input information into electronic systems.

• Informed customers about billing procedures, processed payments and provided payment option setup assistance.

• Escalated customer concerns, store issues and inventory requirements to supervisors.

• Reviewed account and service histories to identify trends and issues.

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