ANNA DUE-TAYLOR

Contact Address: ***** ********** ***., ****** *****, MI. 48225: Phone Number: 313-***-****

Email: adwven@r.postjobfree.com

EXECUTIVE SUMMARY

I am a results-oriented individual with experience in Data Operations Management, Data Analysis, Quality Engineering, Manufacturing Engineering, Technical Engineering, Automotive Engineering, Quality Control, and Quality Assurance. While working in this industry I’ve learned to apply practical, yet comprehensive solutions that meets the needs of businesses today in a universal way. I excel under pressure and embody the dexterity to embark on new challenges with vigor. Therefore, I am certain as an employee I will stop at nothing to become a phenomenal asset to your company, it’s brand, it’s growth, and it’s global mission!

Educational Qualifications

•B. S. Computer Information Systems/ Project Management (3.6 gpa) Jun. 2023

Davenport University

•B. S. Engineering (3.8 gpa) Dec. 2016

Charter University

•A.A.S. Electrical Engineering and Technology (3.8 gpa) Jun. 2014

ITT Technical Institute

Areas Of Expertise

*ISO9001/ ISO14001/ ISO45001 *Client Relations *Business Streamlining *MS Office/ MAC/ IOS

*IATF16949/ TS16949/ AS9100 *System Layouts *Operations Management *Process/ Product Improvement *Retention *Automotive Documentation Management Specialist

*Root Cause Analysis *Automotive Engineering Auditing *Database Systems Management *Technical Writing/ Editing *EHS *Spare Parts List Database Administration *SOP Creation

*Project Management *Retention *Deviation Reports *G-Risk Assessments *Production Planning

*Quality Control/ Quality Assurance *SDLC/Agile Methodologies *Intra-Day Business Operations

*IT/ Technical Reports *Qlikview *Technical Writing *Manufacturing Analyst

*Oracle *PeopleSoft *Paylocity *ADP *Operations Management *PFMEA/ DFMEA/ SFMEA/ SPC, 5why, 8D *Mechanical/ Controls Tool Releases *Internal/External Auditing *Plotter Printer Operations

*Workforce Management *ERP Systems *Six Sigma *Business Systems Management *Selenium

*GD&T/ PC&L *Kaizen 5S *LEAN Manufacturing *Workday Scheduling *Sharepoint

*APQP/ PPAP *KPI/ API *Continuous Improvement Strategist *Forecasting *Production Planning *Buy-Off Book Manual Creation *Continuous Improvement Strategist *Onboarding

*Maintenance Manuals Execution & Editing *Internal ISO Quality Audits *BOM Execution

*PLC (Siemens/ KUKA/ FANUC/ Allen Bradley) *Departmental Liaison/ Mediator/ Negotiator *Inventory Management *Linux *MATLAB Simulation *PLM Database Administration

*(Manufacturing/ Production/ Customer Service) Supervision *Supply Chain Management *Teamcenter

*VLOOKUP/ HLOOKUP *Quality Management Systems *Engineering/ Technical Documentation Management

*Manufacturing/ Robotic Tool Releases *Open Material/ Purchasing/Buyer Operations *Blueprint Reading

*HR Onboarding/ Interviewing/ Coordinating/ Training *SQL *Risk Assessment/Risk Management

*Asset Management

Professional Experience

QA Engineering Documentation Manager Nov. 2021- May 2022

Kuka Automation Robotics, Sterling Heights, MI

Specialize in managing and organizing all the technical documentation for Ford, FCA, and General Motors robotic system layouts for their facilities that require KUKA’s automated robot manufacturing and installation processes.

Blueprint reading and interpretation, system layout designs, safety protocols, processes, and procedures documentation.

Managing other Kuka headquarters documentation both inter and outer departmental.

Robotic Engineering and Automation Systems.

Operated Teamcenter functions, PLM systems, Big 3 manufacturing and installation release packages, system tree functions.

Purchasing functions, Inventory Analysis, Management & Control, Blueprint and Systems Layouts interpretations and printing, technical writing, excel data file transfers & modifications, technical writing, technical documentation operations.

Supply Chain Management, Operations and Office Management, Excel Vlookup/ Hlookup,, etc…

Full Manufacturing and Robotic Tool Release Documentation (GM, Ford, Stellantis, Volvo, etc…), GM Manual Creation & Editing

Mechanical/ Controls Tool Releases/ (BIW) Body In White Releases

GM Power Supply access & capabilities

Technical Writing/ GM Manual & SOP Creation and Editing

G-Risk Evaluations

Pre-Releases of automotive tooling components for Buyer/Finance department

Create Data Reports with cross-functioning teams to identify continuous improvement and root-cause analysis strategies

Established dashboards and KPI’s to measure operation performance and effectiveness

Tool Release Data Management

QA Engineering Auditor/ Supervisor Sept. 2020- Oct. 2021

Faurecia-Automotive, Fraser, MI

Monitor production operators performance and machines operations to ensure proficient production of vehicle parts for all three of America’s automotive suppliers (FCA, FORD, GM). I Operated as 3rd shift Quality Department Supervisor. My myriad of responsibilities included; Root cause analysis, supplier quality functions, containment, QA/QE reports, clean point inspections, management liaison, continuous improvement processes, waste management, daily QA audits, (MSDS) Material Safety Data Sheet processes, polyvalence schedules, QA Reports, IT Reports, business operation modifications, implementing continuous improvement strategies, liaison between upper management and client suppliers, schedule coordination, etc…

Analyze calibrated margins, identify error specifications on documents and vehicle parts to ensure company quality standards are met or exceeded by inspecting parts, and other related vehicle components for imperfections both visually and systematically. KPI’s, API’s, business stakeholder support, file transfers, ERP systems, EPX & Global systems, etc…

Evaluate and modify (Standard Operating Procedures), standard data work sheets, quality alert updates, external audit preparations, asses operator performance and efficiency, explore ergonomic alternatives as well as machine functions and productivity.

Assisted big 3 (Ford, Stellantis/FCA, GM) automotive clients with supplier parts warranty issues and provided optimal service options and alternatives for the client when substitutions were necessary in order to meet deadlines.

Assisted with process/ production improvement assessments, global risk evaluations, scheduling, supply inventory, materials handling, scrap/waste assessments, maintenance and operations manuals, spare parts list, Bill of Lading, Bill of Materials, internal IOS quality audits, quality alert classifications and bulletins, SOP evaluations and updates

Supply Chain Management functions, inventory analysis & management, production planning, !st Piece Manufacturing Documentation, Deviation Reports, Plotter Blueprint Operations, etc…

Employee Relations, Risk Assessment/ Risk Management, & Department Liaison.

QA Auditing Management internal/external

Scheduling, Account & Materials Management

IT Autonomous Vehicle Operator Specialist Mar. 2020-Sept. 2020

Waymo/Google via Adecco, Novi, MI

Monitored safety practices and maneuvers for Waymo’s autonomous vehicle sector throughout various regions across the country by using Data Analytics, Forecasting.

Provided technical support to passengers, drivers, and contracted clients in order to ensure the safe travels of everyone sharing the road. Risk Assessment/ Risk Management.

Generated IT reports in real-time in order for system glitches and errors to be identified and corrected accurately and efficiently.

Worked closely with engineering by evaluating vehicle and system failures by using root cause analysis methods.

DevOps, CRM, Selenium, Oracle, database management, power point, excel, pivot tables, IT ticket escalations, OKTA, etc…

Logistics Planning & Navigation Management

IT Business Data Analyst Feb. 2019-Feb. 2020

General Motors (OnStar) via Concentrix, Detroit, MI

Manage the daily operations of General Motors OnStar Command Center Headquarters.

Assist in managing all 9 global locations with nearly 30 different lines of business within a 24-hour operation.

Analyze, Troubleshoot, and Resolve and Escalate IT Ticket Issues that arise due to system glitches and failures.

Generate technical reports based on systems needs in order to provide optimal customer satisfaction.

Monitor each line of business strategically and methodically in real-time and assist in delegating plays in order to ensure more system efficiency, digital parameter audits, system maintenance failovers, whiteboard IT reports, digital call routing, call center skill allocation and management, ITOC conference call meetings, Database Analysis.

GM CC Pulse, OnStar GCCX management, IEX Nice Database, Congos, Jira, batching, etc…

Streamline business systems and operations by analyzing scheduling, intraday, staffing, call centers, skill placement, workforce management, untipro, workday, crises reports, TMS, Sharepoint, Oracle, etc

Assisted with OnStar warranty department as a liaison in order to rectify unsatisfied customer complaints throughout North America

Production planning, forecasting data projections, quantitative analysis, call center matrix, scheduling, etc…

Risk Assessment/ Risk Management, Asset Management

Quality Control Specialist/ Production Supervisor/ Operator Aug. 2012-Jan. 2019

Fiat Chrysler Automotive (FCA), Detroit, MI

Provide technical specification reports and summary evaluations on company vehicles, product and supplier errors; ensure production activity requirements met corporate standards and consumer expectations.

Facilitate productive techniques, cost-effective resolutions, and strategies that enhanced merchandise performance quality, while maintaining 100% compliance and efficiency.

Work closely with production team, engineers and management; and perform assembly line and machine operations, scanning automotive equipment, manufacturing operations, vehicle mechanics, and materials handling functions.

Operating digital probes, gauges, macro/micrometers, pneumatic air tools, calipers, metrology, OEM, etc…

Performed internal ISO audits, assisted with retention, supplier quality, supply chain functions and customer warranty issues to ensure customer fulfillment is met and/or exceeded within a certain time parameter.

Corporate Security Supervisor/ Officer/ Department Liaison Jan. 2000- Jan. 2015

Water and Sewerage Department (City of Detroit), Detroit, MI

Successfully initiated and executed safety protocols, processes, and procedures for the client, vendors, and visitors, generated detailed security reports, strategized comprehensive recommendations for access control tactics and continuous safety improvements, Lenel system database, etc…

Conducted preliminary investigations, departmental liaison, evaluated security data analysis to mitigate operational breaches and concerns, new employee training, report database management, etc…

Built and developed effective working relationships with clients, employees and management, consistently enhancing productivity while responding to client requests in a timely manner.

Led and monitored mobile and foot patrols; Maintained intricate perimeter control of the premises, implemented infrastructure security modifications, operated various digitized multimedia and electronic surveillance CCTV, two-way radio, cameras and other related equipment.

Delegated employee manpower as needed, provided scheduling in accordance with payroll, conducted employee training seminars, implemented special response teams, assisted with patrol at other various location throughout the city of Detroit.

Corporate security and Customer Service supervision functions, Safety and Security process improvement strategist, operations supervisor, schedule coordination, department liaison, etc…

Investigative Services, Loss Prevention, Risk Management, Inventory Analysis, Management, & Control

HR Onboarding, Training, ATS, Coordinating, and Interviewing

Employee Relations, advocating, mediating, contract negotiations, etc…

Training and Certifications

•Professional Business Ethics 2019

•UAW Leadership Training 2015

•Electronic Devices and Removable Storage Media 2014

•CBRWE Standardized Awareness Certificate 2013

•Customer Service Protocol 2011

•Human Resources Management Training 2011

References

**Available on request**

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