Customer Service Manager Marketing

Location:

Sector 23, Haryana, India

Salary:

70000

Posted:

May 02, 2023

Contact this candidate

Resume:

Jasbinder Singh Sehra

+91-999-***-****

********************@*****.***

House. No 181, Sector 23,

Gurgaon, India, 122017

Objective:

Aspire to achieve a challenging and rewarding career in the field of Supply Chain Management & Logistics. With my sheer smart hard work and perseverance I aspire to contribute to the growth of the organization in the best possible manner.

Strengths:

An energetic and ambitious professional with around 27 years of experience in Logistics, Supply Chain Operations, Inventory Management, Operational Planning, Implementation and Safety.

Expertise in Inbound/Outbound Logistics/Supply Chain, Vendor Management, Inventory Management, Safety and Team Management.

WORK EXPERIENCE

General Manager Operations Jan 2018 – Present

Hargun Enterprises • Gurgaon

Ensuring an organization's employees adhere to policies, processes, and standards of performance and behaviour in the pursuit of daily work.

Develop and maintain proper delivery practices and methods that adhere to Custom Delivery as well as our client standards.

Support rolling out new processes to the team and ensuring training is supported to the ground level.

Lead inventory processing, to ensure product availability for timely customer shipments and ensure compliance with the organization's lead time goals.

Ensure all inbound, outbound, and reverse logistics documentation is performed with accuracy & efficiency

Implement/supervise safe practices and ensure all are compliant with Occupational Health and Safety Act

Maintain warehouse product placement

Coordinate communications effectively with internal and external clients

Assist in annual reviews for all warehouse associates

Supervise all warehouse personal

Supervise all receiving activity to ensure on time delivery, release carrier equipment to avoid detention, and monitor yard management for proper spotting/movement

Supervise all inventory processing, to ensure product availability for timely customer shipments and ensure compliance with the organization's lead time goals

Create and manage solutions for inventory capacity issues

Maintain targets, objectives, and goals throughout the warehouse and driver return process

Create SOP's for all warehouse operations

Assist annual reviews for all warehouse associates

Supervise driver activity ensuring drivers are following all warehouse procedures when in the warehouse.

Supervise hours/payroll for all warehouse operations employees

Address all facility issues, create and supervise new processes for all warehouse operations as the business needs

Assist in escalated CSR issues

Assist in changes to the WHS Operations department

Monitor all inbound to dispatch to ensure constant flow and space for new inventory

Supervise labelling of product

Supervise product staging in appropriate area Ensure end of day checklist is completed and signed off

Assist on the floor with day to day task when required.

Lead by example.

Dy. General Manager Operations Sep 2014 - Dec 2017

Uniworld Logistics Pvt. Ltd. • New Delhi, India

Responsible for the planning, supervision and control of all operations.

Responsible for the attainment of corporate objectives and station's operational budget.

Responsible for enforcing corporate policies and ensuring compliance with established corporate procedures, among all personnel of the station.

Responsible to continuously improve the financial performance of the station and maintain sound business practices.

Responsible for promoting OEC's corporate culture and customer service philosophy among all personnel of the station.

Develop, implement and harmonized efficient sales strategies aimed at improving station's market penetration, commercial visibility and positioning.

Exercise a leadership role that shall bring a high level of productivity, performance and morale among all sales and operations team personnel of the station.

Perform regular business intelligence activities in the market and inform the Company on station's market conditions and trends, including competitors' activities.

Responsible for resolving in a diligent and business efficient manner customer complaints and implement measures to prevent their frequency and recurrence.

Responsible to resolve station's internal and operational problems on a diligent and business efficient manner in order to prevent service deficiencies and/or customers' dissatisfaction.

Improve on an ongoing basis station's internal systems and procedures in order to favour customer service and operational efficiency/productivity.

Responsible for the supervision and performance of all employees of the station, including maintaining a proper working discipline that favours employee's productivity and morale.

Ensure employee's performance is evaluated on a yearly basis and such information is maintained in the employees' files.

Provide adequate and continuous training to all personnel of the station in order to ensure a high level of performance and consistent quality of work.

Contribute to maintaining a business environment in accordance with OEC's corporate objective of best management practices.

Manager Operations Apr 2012 – Jul 2014

JAS Forwarding Worldwide India Pvt. Ltd. • Gurugram, India

Oversaw and formulated pricing for bidding for both overseas and local Containerized, Project Cargo and break bulk businesses, Global and Local RFQs relating to Cargos originating or destined for North India.

Maintained requirement for project movement and costing for competitive bidding.

Ensured timely discharge of Bills of Lading from the Shipping Lines to avoid penalties and loss of revenue and dispatch of the same to overseas offices so that deliveries can be taken in time.

Established and maintained stock records and other documents such as inventory, material control, and supply reports, maintained records on incoming, outgoing stock and unit records of items issued.

Operated various power trucks and performed warehousing duties and rearranged inventory of stored materials.

Set rotation for materials to prescribed storage locations.

Efficiently evaluated the costs of transportation, services and inventory within any budget or distribution strategy.

Collaborate with Agent to solve problems at the ports and terminals.

Was project lead in implementing new ERP system at regional level coordinating with the branches and the IT to ensure smooth role out of the system and team trained to handle the new ERP system.

Manager Operations Apr 2010 – Mar 2012

CEVA Freight India Pvt. Ltd. • Gurugram, India

Managed high-volume distribution, planning and purchasing of warehouse and performed critical role in the success of the branch.

Successfully executed in order fulfilment of full and partial truck-load shipments and coordinated the movement from door to door.

Negotiated freight rates for break bulk shipments both inbound and outbound.

Responsible for daily inbound and outbound transportation for Specialty and 3PL operations; work with warehouse managers to setup transportation and shipping solutions and resolve any issues

Assist Regional Head, Specialty Logistics on rate negotiations, carrier selection

Work with Regional Head, Specialty Logistics on freight bill auditing and carrier selection

Recommend transportation strategies to improve service to our customers, distribution centers and business partners

Evaluate and compare existing transportation-related expenses; analyze results and develop specific recommendations for cost reduction and improvement for review by management

Design specifications for new route structures and optimize existing structures in order to maintain a competitive position in the industry, while meeting customer needs

Responsible for associate relations including performance management, development and training

Establishes and maintains positive working relationships with the 3PL and Specialty wholesale Customer Service Representatives and supervisory staff

Coaches and mentor direct reports

Responsible for assisting with the development and implementation of employee engagement initiatives

Monitors the overall performance of staff members to ensure compliance with policies and practices

Evaluate business processes and designs, develop & implement improvements that reduce cost, improve effectiveness & improves the quality/magnitude of the end result

Assist in developing new solutions to various challenges our company faces as it relates to the distribution of product to external & internal customers, managing carrier relations & meeting business objectives

Train others in the solutions designed to manage the processes necessary to support the distribution operations

Responsible for developing, generating and analyzing Transportation performance metrics

Work with carriers as needed to improve various aspects of performance

Gather data & requirements for carrier RFPs & carrier conversions

Ensure proper transportation of healthcare products under GMP guidelines (security, temperature control, etc.)

Assist with Client freight invoicing as required

Performs related duties as assigned

Regional Manager Ocean- North India Feb 2007 - Mar 2010

UT Worldwide India Pvt. Ltd. • Gurugram, India

UTi, US based International Freight Forwarding Company having its own offices worldwide and leader in the field of Air Transport in India and now diversifying in the field of Sea Transport.

Delivering sales targets for the region by channels and product lines, through a team of Major Accounts and Field Sales. In turn to set and agree

385on targets for the branches.

Monitor & review the revenue performance & main KPI's of the Region / Area / Branches at frequent periodic intervals and implement corrective action plans to address any shortfall in performance.

Handlings pricing for bidding for both overseas and local containerized and break bulk businesses.

Generating Project Cargo business and coordinating the movement from Door to Door.

Working the inventory requirement for project movement and costing for the same for competitive bidding.

Establishing rate special rates with the Shipping Lines to help the sales team in increasing margins and yields.

Planning and controlling product mix, geographical sales area and customer service standards to ensure maximum penetration of target markets and boost generation of revenues.

Overall charge of research of sales / marketing activity to report market trends and recommend changes.

Ensure timely release of Bills of Lading from the Shipping Lines to avoid penalties and loss of revenue and dispatch of the same to overseas offices so that deliveries can be taken in time.

Coordinating with overseas office for Door to Door movement of shipments.

Appraise, review and moderate performance within the group in order to improve performance levels.

Monitor and control costs to manage costs within the budget.

Analyse and monitor margins for customers and implement actions to improve overall revenue quality in order to achieve higher returns.

Manager Marketing Dec 1999 - Jan 2007

Forbes Gokak Ltd.(Patvolk Division) Ltd. • New Delhi, India

Manager Marketing, April 2006 - January 2007

Dy. Manager Marketing, April 2005 - March 2006

Asst. Manager Marketing, April 2002 - March 2005

Sr. Executive Marketing, December 1999 - March 2002

Forbes Container Line, the flagship carrier of the Forbes Gokak Ltd Group has expanded the MTO operations across the country to cater to destinations in Europe, Far East, USA and other global destinations.

Heading a team in organizing and monitoring sales and marketing activity in North India to expand operations of the MTO Division (Forbes Container Lines).

Planning and controlling product mix, geographical sales area and customer service standards to ensure maximum penetration of target markets and boost generation of revenues.

Overall charge of research of sales / marketing activity to report market trends and recommend changes.

Finalizing the annual budget for the entire Northern India region including the branches.

Closely monitoring monthly revenue generation at each branch in North India to ensure targets are met and resolving under-performance issues.

Contributing to the formulation of Sales and Marketing policies together with other Managers in North India.

Was project lead in implementing new JAVA based ERP system at regional level coordinating with the branches and the IT to ensure smooth role out of the system and team trained to handle the new ERP system.

Handled the Export Custom Clearance with shipments moving under Advance License / EPCG /Duty Draw Back Scheme. Liasoning with the custom authorities / Custodians as and when required for smooth clearance of Shipments

Coordinating all aspects of cargo handling including, Managing buyers' consolidation on behalf of overseas counterparts

Coordination with Buying House for timely handover of cargo.

Coordinating with Surveyors and Shipping Lines for timely stuffing of cargo.

Tracking and updating Buyers,

Buying House and counter parts on the status of shipments starting from the day cargo is carted, stuffed, loaded and the arrival of cargo at destination.

Exerting control over sales methods by way of pricing and credit arrangements.

Supervising invoicing, payments and administration costs.

Marketing Executive May 1995 - Nov 1999

Ultra Cargo India Pvt. Ltd. • New Delhi, India

Business Development.

Carrier coordination.

Updating customers about shipment status and addressing customer complaints.

Handling procurement and submitting proposals as per requirements of clients

EDUCATION

Diploma in Warehouse Management • April 2023

Fundamentals of Using Six Sigma in Supply Chain - Mar 2020