Receptionist Assistant Center Specialist

KK

SUMMARY

Flexible Customer Service Oriented with 10+ years of success in resolving customer concerns and inquiries. Skilled at accurately documenting call details, preparing reports and arranging services. Well-versed in providing helpful answers and relevant information to retain clients.

SKILLS

Able to take high volume calls with efficiency and professionalism.

Maintain an upbeat and caring voice to clients

Assist in troubleshooting and working with other departments to achieve outstanding customer service.

KARIE KAPLA

EXPERIENCE

ADMINISTRATIVE SUPPORT • NKADD • 4/22 – 1/23

Answered and directed phone call inquiries.

Troubleshoot to ensure that calls were handled by appropriate person.

Greeted clients and workers.

Meeting planning and support.

Took Board meeting minutes to ensure accuracy.

Ordering Supplies.

CALL CENTER SPECIALIST • OFFICE TEAM-TEMP TO HIRE PERFOMANCE AUTOMOTIVE • 10/17 – 9/21

Managed customer expectations by clarifying needs, identifying options and recommending products and services.

Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.

Maintained strong call control and quickly worked through scripts to address problems.

Answered, screened and processed high volume of calls daily with call management system and web-based communication.

Handled escalated customer service concerns to preserve revenue streams from key customers.

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Handled more than 115 calls per day to assist customers and dispatch services.

RECEPTIONIST ASSISTANT • TEMP BRIGHTON CENTER • 4/17 – 8/17

Handled diverse needs for clients in-person, by phone or through email.

Greeted Customers, delivery persons and official representatives.

Answered and directed incoming calls using multi-line telephone systems.

FLEX FULLFILLMENT • TARGET • 11/16 – 2/17

Processed on-line batch orders, picked, packed & shipped orders

Assisted guests with questions and in-store guest merchandise pickups

Assisted with store stocking

INSURANCE CUSTOMER SUPPORT • AAA ALLIED GROUP • 4/13 – 10/16

Processed insurance leads, submitted on-line by branches and district offices.

Assisted driving school callers with questions, scheduled and confirmed appointments

Answered high volume membership calls, created new memberships

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