Tyannah Colthrust

** ***** ****** ******, **** #*8 Scarborough, ON M1V 5A1 212-***-**** adwvdh@r.postjobfree.com OBJECTIVE

A highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Dependable industry worker equipped for fast-paced work and changing daily needs and opportunities to goes beyond basics to improve processes and increase customer satisfaction. PROFESSIONAL EXPERIENCE

Workshop Facilitator, Community Healing Project, Toronto, ON Sep 2021 - Jan 2023

● Educated local community residents about available health and wellness resources.

● Made referrals to utilize community resources for resident's needs.

● Developed workshop content to support the specific needs of youth regarding the mental health and well-being of each individual.

● Established schedules and program plans to provide mental health services in my local community. Cashier, Little Caesars Pizza Location, Toronto, ON Sep 2019 - Apr 2020

● Delivered high level of customer service using active listening and engagement skills.

● Worked closely with front-end staff to assist customers.

● Preserved appearance of store by arranging and replenishing displays and merchandise racks.

● Maintained high customer satisfaction levels by going the extra mile to personalize service

● Maintained clear checkout area for tidy presentation.

● Answered customer questions and provided store information. Restaurant Waitress, JV’s Taste Buds Restaurant, Toronto ON Jul 2015 - Jul 2016

● Offered food options and substitutions for customized orders to meet customers' dietary needs.

● Greeted customers, answered questions and recommended specials to increase profits.

● Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.

● Engaged in problem-solving dialogue to assess for additional resources available.

● Reduced conflict and divisive behaviors to reach productive solutions.

● Offered food options and substitutions for customized orders to meet customers' dietary needs. EDUCATION ADDITIONAL SKILLS

Ryerson University, Toronto, ON

BACHELOR OF SCIENCE IN NURSING

Enrolled in Year 2 of the Bachelor of Science

Collaborative Nursing Degree Program

● Emotional Awareness

● Reliable & Trustworthy

● Good Work Ethic

● Organizational Skills

● Problem Resolution

● Relationship Building

● Critical Thinking

● Planning & Organizing

● Flexible Schedule

● Friendly, Positive Attitude

● Active Listening