ISRAEL D. ISABEL

***** ******** **. ****** ****** Fl 33544

adwvc8@r.postjobfree.com – 813-***-****

Security Clearance:

MBI security Clearance VA Hospital

10+ year in Medical Field at Veterans Hospital and Shriners Hospitals.

Summary of Skills

Project of Ghosting, imaging and Install hundreds of computers in the Hospital in different areas and location. Do a proper setup under and top of the desk with the most careful Details and quality requirement. Diagnose and repair any issues appear while proceeding through the Ghost images. Setup and install printer as instructed by supervisor. Complete deployment and final test.

Help Desk Customer support, software and hardware’s troubleshooting including installation, repair, migrate, setup and deployment of POS computer software and applications on HP and Dell computers in various Private Institutions and the Government.

Migration and Mitigation thousands of computers of Government properties and users like the County Center, Health Social service, Animal Services, Water Department, Solid Waste, Consumer Care Licensing, etc. Mapping Drives to uploading data to a conversion Server and install MS client server software. Ghosting Images drives, migrated and join the computer to the Domain. Install end user’s applications and downloads users’ data. Solve any issues as networks printers, scanners and others devices.

Clients’ services migration, deployment, file transfer, outlook mail configuration, VPN networking settings, etc. on Side Projects. Laptops and Desktop computers. Replace and Install Image HDD on new HDD from load Bootable disk. Move workstation computer to different locations, rename and setup and connect network, internet and wired cables.

Installing and configuring port and security on Cisco switches and routers.

VPN remote access Install, configure and troubleshooting

MDM AirWatch device management, Deployment and troubleshooting

Windows Defender console usage and cleaning computers infected devices policies.

eFax corporate install, usages, training for multiples users

Hyena (AD) application usage and experience.

Experience

Shriners Hospital for Children 7/1/2019 – 11/10/2021

Desktop Support Specialist 1

Install, setup, configure and maintain functionality for multiples HP MFP Printers, including managing web base communication with Webjet admin Application.

Troubleshoot, Diagnostic, Refresh and provide assistance with any software or application issues for Dell laptops and Pc for multiples users who work remotely.

VPN support, install and setup MFA authentication and troubleshooting issues.

Cell Phone (iPhone/Android) devices configure with AirWatch, outlook access and troubleshooting for employees

MS Teams meeting support for Board members, VIP with conference Audio Video presentations.

Re-image computers crashed, brake and fix devices replacing parts (HDD, RAM, etc.)

ITL – Service Portal ticket management and usage.

PDQ application deployment usage and managing system

Citrix application support/assistance for inhouse and remote users

On Call 24/7 support for Executive and VIP Board Members.

Humana Inc. 09/10//2018 – 5/14/2019

End User Desktop Support

Complete Refreshment about 900 plus Obsolete Computer System Migrating from Win 7 to Win 10 using PXE boot.

Inventory using ASSET TRAC, unboxing, Imaging, face to face replacement, shipment to Work at Home end users, guide them how to connect it to the network over ARRAY and citrix application, and VPN connection.

Whipping, inventory, New and obsolete Laptop, Desktop and other equipment for dispose.

Creating, resolving, all assigned tickets through CA Service Desk Management remedy tickets application, interact with users via Skype or Bomgar Remote desktop system and record details all about work done.

Experience and Knowledge working with SecureDoc Encryption, Canvas, Argus, Avaya phone application Bomgar remote applications.

Collabera 06/2018 – 8/24/2018

IT Tech and Technical Support (Team Lead)

Project uninstalling a series of PC’s computer systems then set up and installing new Ones. This project includes set up Extra Display (customer monitor), USB, Avaya phones and other devices.

Move existing customer computer from an old location to a new one. Complete set-up, managing cables, monitors mounting alignment as client request.

Provide customer support after finished moving and setup computer in a new location as soon as they need it. A mitigation group supporting end user with monitors orientation. Printers’ security setting, Headset Avaya phone diagnostic and settings.

VA Veteran Affairs 03/2010 – 11/2017

IT Specialist/ Customer Support/Responsibilities

Help Desk Customer support, software and hardware’s troubleshooting including installation, repair, migrate, setup and deployment of POS computer software and applications on HP and Dell computers in various Private Institutions and the Government. Add Pc’s to the Domain and rename it if it is necessary.

Repair Sig cap, scanners, printers for functionality and operations. Install and Replace network printer defective and not functional. Do inventory in all Store (Pc, Monitors, printer, etc.) (software troubleshooting XP, Vista, Win7, MS office Enterprises package, active directories, Remote Desktop, Dame ware Remote Desktop, Remedy Ticket Software, Utilities and others-based XP applications) Network switch port open and security lock troubleshooting experiences.

Applying analytical processes to the planning, design, and implementation of new and improved information systems to meet the business requirements of customer organizations. Design, documentation, development, modification, testing, installation, implementation, and support of new or existing applications software.

Planning and delivery of technical support services, including troubleshooting installation, removals, moves, systems knowledge assistance and/or training in response to customer requirements Help Desk tracking and asset information is accurate and that data closets are organized when adding or removing patch cabling.

Identifying and breaking down problems using structured problem resolution approaches working with network specialists, applications developer and security specialists to prevent recurring problems.

Documenting solutions to problems and recommending fundamental changes to systems configurations to prevent recurrences Assisting the more experienced IT Specialists in resolving the more highly complex IT problems and unyielding systems issues. Reviewing contents of the database on a regular basis to clear duplicate and outdated responses and to propose additions. Training lower graded IT Specialists in using the database.

Evaluating usage patterns and recommending methods for improving the functionality of the problem resolution knowledge base. Providing feedback on problematic trends and patterns in technical support to team lead and/or supervisor. Installing and configuring VA approved software applications.

Troubleshooting and maintaining all VA approved customer hardware and software apparatus and applications. Diagnosing and resolving problems in response to customer reported incidents. (Pc, Monitors, printer, etc.) (software troubleshooting XP, Vista, Win7, MS office Enterprises package, active directories, Remote Desktop, Dame ware Remote Desktop, Remedy Ticket Software, Utilities and others-based XP applications)

Assuring conformance with VA/OI&T security policies by de-commissioning equipment, filling out appropriate paperwork, following procedures to surplus outdated or damaged systems and equipment.

Paul Revere Transportation (Massachusetts Logan Airport) 2/2004 – 12/2006

(Non - Information Technology)

The Computer House 4/2001 - 01/2004

Customer Support /Service

Tech and customer support for multiples clients’ computers users, Desktop and Laptops, Laser, Inkjet Printers. Testing installed network computers peripherals (video, Sound, Ethernet, PCI, and others) as wireless DSL Routers, ISP config. IP, in Windows XP, Windows 2K, Win 95, Win NT. Installing and Replacing defective components (Hardware’s and Software’s) on different types of PC Manufacturers (IBM, Dell, Toshiba, Compaq. HP, Panasonic, Fujitsu, Gateway) Desktop and Laptops.

C.E.C. Services, S.A. 07/1998 – 03/2001

Desk Side Support Level II

Customer Support for two floors with more than 300 hundred users, using Remedy Help Desk Support and IBM Manage Now Software, supporting Windows 10, Windows 8.1, Windows 7, Windows NT4, Windows 2000, Windows XP and Window 2000 Server.

Windows XP, NT deployment. Installation and Deployment of Blackberry 6710/7700 SERIES, Palm and Pocket PC PDAs

Imaging using Ghost Enterprise for Desktop and Laptop.

Financial Application support and troubleshooting. VPN and Secure RAS- installation and configuration. Microsoft Suite XP, 2000, 2003 Support. HP and XEROX Printers, Troubleshooting, Deployments and technical support.

EDUCATION:

Institute Technologic of Santo Domingo, Santo Domingo Dominican Republic. - BA in Accounting and Computer Sciences. 1979-1983.

Certificate in Computer Specialist\PC Repair Technician 1993-1995.

A+ Certified Technician. Training Certificates on Hewlett Packard, Compaq, Toshiba, IBM PC’s and Notebooks. Laptops repair Specialist. IBM Mobile Systems and Basic Warranty Certificate.

Certificate of Achievement on Supporting Windows 2000 PRO, Server.

OTHER EDUCATION AND SKILLS:

DELL WINDOWS VISTA TRAINING TECH SUPPORT BY (STREEM)

DELL DIMENSION AND INSPIRON ESPECIALIST (CERTIFICATION STREAM DELL)

IBM CUSTOMER SATISFACTION AND BUSINESS CONDUCT TRAINING.

FOUNDATION TRAINING IN TWO DELL NOTEBOOK LINES OF BUSINESS: (INSPIRON AND LATITUDE).

COMPAQ LAPTOPS TRAINING US-MA-CAMBRIDGE

REPAIR TRAINING ON TOSHIBA SATELLITE-SATELLITE PRO-PORTEGE AND TECRA SERIES LAPTOPS.

A+ CERTIFICATION (Dell Corporation) STREEM

COMPUTER LERNING CENTER – SOMERVILLE, MA

PROFESIONAL REFERENCE:

-Shriners Hospital for Children’s Manager Ray Seals - 813-***-****

-Veterans Affairs (VA Hospital) Supervisor Robintino Allen - 813-***-****

-Humana Spvr Jay Gergovaz - 678-***-****

-Humana Manager Gary Harris - 813-***-****

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