Salesforce Developer

SALESFORCE CERTIFIED Platform Developer I &Platform Developer II, Administrator & Sales Cloud

Ranjith M

*****-*************@*****.***

Phone-903-***-****

PROFESSIONAL SUMMARY:

Over 8+ years of IT experience and 6+ years of experience in the Salesforce.com CRM Platform both as Administrator and Developer with Lighting components

Good knowledge on Apex development in creating custom Objects, custom Tabs, Triggers, Apex Classes, Force.com API, Standard Controllers, Custom Controllers and Controller Extensions

Designed junction objects and implemented various advanced fields like Pick list, Controller/dependent pick list Custom Formula Fields, Field Dependencies, Validation Rules, Workflows, sharing rules and Approval Processes for automated alerts, field updates, and Email generation according to application requirements

Developed Visual force pages, Visual flow and Custom Objects using Apex Programming on Force.com Platform.

Experience in SFDC Development implementing the APEX Classes, APEX Triggers, VisualForce pages, S – Controls, Force.com IDE, Eclipse with SOQL, SOSL and Plug-ins.

Worked with Pardot Functionality, Pardot A/B Testing, Auto responder emails and Pardot Email Rendering.

Proficient in dealing with functionalities related to sales cloud & service cloud, Marketing cloud, Community Cloud, Custom Cloud and Analytics Cloud.

Experienced in building Custom Applications that includes administration, configuration, implementing and support experience with Salesforce.com platform.

Excellent understanding of Org hierarchy, Roles, Profiles, Users, object level security, field level security, record level security and sharing rules.

Experience in creating various Report

Used Workbench for query timing and loading data into salesforce org.

Experienced working with salesforce.com sandbox and production environments, also with Eclipse IDE Force.com Plug-in environments

Experienced in integration of Salesforce.com with external applications by using Web Services API, Metadata API, SOAP, and IBM web sphere

Good experience in designing Front-end using Dynamic Visual force pages, Components, HTML 5, CSS 3, JavaScript, jQuery, Bootstrap, Media Queries

Developed Lightning Component Framework and also built Lightning component using aura framework.

Hands on experience with Salesforce Lightning Builder, Salesforce lightning components.

Good experience in developing Salesforce Lightning Apps, Components, Controller and Events

Excelled in working with various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Forecasts, Reports and Dashboards.

Experience with tools like Apex Data Loader, Eclipse IDE and Force.com IDE.

Using Copado Tool for deployment and fixing merge conflicts

Worked with SOQL, SOSL, Visual force, APEX, ETL, SOAP API Force.com and Web services API.

Experience in integration of Salesforce with ETL.

TECHNICAL SKILLS:

Salesforce.com

Apex Language, Apex Triggers, Apex Unit Tests, Visual force, Salesforce Object Query Language (SOQL), SOSL, Reports and Dashboards, Data Management, Data Security, Data Modelling, UI Customization, Web Services, AJAX, workflow & Approvals, Dashboards, Custom objects

Tools

Salesforce IDE, Salesforce Explorer, Eclipse, Data Loader. IO,

Data Import Wizard, Workbench, Sandbox and Production, Sand box testing,

Salesforce.com Communities, Lightning Components, Marketing cloud, Sales Cloud, Service Cloud, Community Cloud, Data Export, Mass Delete, Vlocity Omniscripts, Apttus, Informatica etc.

VisualForce:

Standard Component Library, Custom components, Visualforce Remoting, VisualForce Remote Objects, AJAX capabilities, VisualForce templates, Standard controllers/controller extensions

APEX

Async Apex (batch jobs, future calls, schedulers), Dynamic Apex, SOQL/SOSL/DML operation, SOQL query optimizations, Custom SOAP/REST services, Integration with external SOAP/REST services, Mock Interfaces, Security and Sharing model in Apex, Apex triggers, Distributing Apex in managed Packages.

Web Technologies

HTML, XML, CSS, PHP, JavaScript, Angular JS, jQuery, JSON, Bootstrap, Vlocity.

SFDC Certified Developer & Administrator& Sales Cloud

Certification Link

https://trailhead.salesforce.com/credentials/certification-detail-print?searchString=ga+SM/89AAao3fuFRrEGLfMSMO6sYvjHyWpMtp8CmkuvGDLKwbBIZ08k+aqRt6BJ

PROFESSIONAL EXPERIENCE:

Emblem Health Insurance, NY - Remote May 2020 – Till date

Sr. Salesforce Lighting Developer / Admin

Responsibilities:

Involved in Salesforce. com Application Setup activities and customized the apps to match the functional needs of the organization.

Created many Lightning Components and server-side controllers to meet the business requirements. Experienced in migrating the standard and custom objects in standard experience to lightning experience.

Upgraded some Apps from Salesforce Classic to Lightning experience to develop rich user interface and better interaction of pages.

Experience in building reusable UI components and pages with Lightning component framework.

Developed and coordinated in the conversion of member accounts to person accounts and person account migration by using salesforce.

Used refined global search in Lightning by developing Apex classes and Controllers. Experienced using Force.com IDE for creating, modifying, testing, and deploying Force.com Applications.

Used SOQL and SOSL statements within Governor Limits for data manipulation needs of the application using platform database objects. Automated the business processes using out-of-the-box tools and services of Lightning Experience.

Implemented the Web Services through WSDL in the Salesforce. com for outbound messaging. Worked on Integrating SAP and Salesforce systems using SOAP and REST API's.

Developed Lightning components, Lightning Web Components and Lightning apps to provide better and more interactive interfaces to end users, which help in sales enhancements.

Configured and customized Salesforce.com using standard setup tasks as well as developed Apex coding which includes Triggers, classes, classes for custom controllers and controller extension, schedulable apex classes, batch apex, Apex sharing rules, Email services according to the functional needs of the application.

Experienced with agile and scrum team environment across multiple vendors. Resolve user stories issues and co-ordinate with the testing team as needed.

Experience on CPQ using Enterprise Product catalog for Quoting and Contracting.

Built customized Lightning Components replacing the existing ones, using JavaScript on the client side and Apex on the server side.

Created multiple Lightning Components, added CSS and Design Parameters that makes the Lightning Components look and feel better

Visualforce Pages for Lightning Experience, Alternates for Java Script Codes, Sharing Visualforce pages between Classic and Lightning

Used field level security along with page layouts in Lightning to manage access to certain fields.

Defined, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, workflow rules, actions, Auto-response rules, page layouts, compact page layouts, search layouts, custom components, custom compositions, Visual workflows (flows), custom reports, dashboards.

Setup a community in Salesforce using community builder with Salesforce standard template for customer service community.

Data migrations and updates through the tool provided by salesforce.com and Copado tools.

Used Copado tool for deployments from one or to other orgs.

Involved in daily standup meetings, Scrum. This resulted to bring good solution to the business requirement.

Environment: Salesforce.com platform, Force.com Sites, Apex, Vlocity, Omni Scripts, Data Raptors, Visualforce (Pages, Component & Controllers), Pages. Lightning Experience, Lightning Components, HTML, JavaScript, CSS, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in.

ANTHEM HEALTH INSURANCE, Los Angeles, CA July 18 – May 2020

Sr. Salesforce developer /Vlocity Developer / Admin

Responsibilities:

Used Salesforce Lightning Components for building Customized Components by using JavaScript on the client side and Apex on the server side.

Experience in building reusable UI components and pages with Lightning component framework.

Worked on Email - To-Case, Auto Assignment Rules, Support Process, Entitlement Process, Milestones, Reports & Dashboards, Knowledge and Chatter.

Worked on Live Chat Transcript Object, Routing Configuration, Queues and Public Groups, Agent Status Presence.

Worked on External Objects, External Services, External Data Source.

Implemented Collaboration support teams on Case Lightning component using Lightning flows and Custom Metadata.

Created record types and assigned page layouts based on the profile to the record type.

Building different reusable components and libraries to support common functionality and features.

Developed and maintained SFDC analytical reports and dashboards for management review. Mapped these reports on to the conga builder.

Developed SOAP callout from WSDL generated WSDL to Apex classes with client application and mapped these fields on to Conga templates.

Created Web Services for handling requests and API and SaaS based applications using REST or SOAP-based web services (SOA)

Performed various modifications on the existing code inside Salesforce & followed the governorlimits before deployment into Production.

Implemented DML operations of Inserting and Updating records. Worked on SOQL and SOSL queries.

The project’s objective was to build an Employee Enrollment automation in

communities in Salesforce platform. The eligible brokers is able to create Enrollments and handle different requests from users

Created the Technical Document & the Test Case document for the in-house Salesforce Administrator to keep a track.

Worked with team members for full-cycle projects, such as developers, to complete consulting projects on time, and deliver outstanding consulting services to clients.

Environment: Saleforce.com platform, Standard and Custom Objects, Validation rules, Workflow & Approvals, Record types, Reports, Apex Language, Seibel Visual Force (Pages, Component & Controllers), Heroku, Pages, Data Loader, Vlocity Data Raptor, Data migration, Conga Composer, HTML, Java Script, AJAX, VBA, Custom Tabs, Access and Security Controls.

FREEDOM MORTGAGE INSURANCE, New Jersey March 17 - July 18

Sr. Salesforce Developer / Admin

Responsibilities:

Worked on Salesforce Lightning Components for building customized components replacing the existing ones. Also embed Lightning Components in Visual force page by using new Lightning Out feature by event-driven programming.

Triggered interface events by user interactions, which includes Lightning Component framework and also involved in building Lightning Components using the aura framework.

Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.

Experience in building reusable UI components and pages with Lightning component framework and Lightning migration

Responsible for setting up web service integrations.

Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.

Designed Custom objects, Custom tabs, validation rules, Workflow Rules, Page layouts, Components, Visual Force Pages and Approval Process to suit the needs of the application.

Designed Validation Rules along with Roll-Up Summary Fields to maintain data quantity and data consistency.

Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC) and other Platform based technologies like Visual Force, Force.com API, and Web Services.

Good SOAP-based and RESTful Apex Web services integration expertise using OAuth2 authorization

Involved in validations, Flows and Process Modular design using Appian.

Defined lookup and master-detail relationships on the objects and created junction objects.

Created test scenarios on Sandbox environment and used Force.com Component Deployment Wizard for migrating data between Force.com IDE and Sandbox environment.

Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards.

Used Salesforce.com developer toolkit including Apex Classes, Controllers and Triggers, Visualforce, Force.com IDE, Migration Tool, Web Services API.

Designed, and developed Apex Classes and Apex Triggers for functional needs in the application.

Developed many custom Reports using the Report Builder according to the need of the organization.

Used the QA Sandbox for testing and deployed the code to the Production instance after testing.

Writing test classes and checking the code by having different profiles in these classes and making sure we are covering more than 85% lines of the apex classes before pushing them into the production.

Environment: Saleforce.com platform, Standard and Custom Objects, Validation rules, Workflow & Approvals, Record types, Reports, Apex Language, Visual Force (Pages, Component & Controllers), Heroku, Pages, Data Loader, Conga Composer, HTML, Java Script, AJAX, Custom Tabs, Access and Security Controls.

US BANK, Richfield, MN Jan 16 – March 2017

Sr. Salesforce / Conga developer

Responsibilities:

Integrating AppExchange tool Conga with salesforce. Implemented and rolled out Conga tool to production for generating business contracts.

Build custom conga templates in word and excel using Conga Composer. Developed these templates for emails to merge fields from salesforce custom fields to word documents.

Interacted with various business user groups and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC).

Developed APEX triggers, classes, Visual Force pages.

Guided colleagues how to overcome the complex scenarios when they are experiencing some critical issues like duplicating of records, bug fixes in coding etc.

Developed salesforce Lightning applications using Lightning Components, Controllers and Events and used custom CSS in the components.

Developing test plans, distinct test cases and execution of Test cases and Performing UI Testing and Functionality Testing.

Documented test cases, test results, test procedure and reported to client and also coordinated with development team for Bug fixing.

Performed fields mapping of Salesforce and Legacy CRM systems.

Integrated Salesforce.com with external systems like Oracle and SAP using SOAP API and REST API.

Involved in system integration using Call Outs, Triggers and outbound messaging.

Performed data migration into salesforce application using apex data loader through CSV files.

Created custom controllers implementing complex code for retrieval from Salesforce to VISUALFORCE pages.

Developed Apex class and triggers to format phone/fax/zip code in account object.

Developed and maintained SFDC analytical reports and dashboards for management review. Mapped these reports on to the conga builder.

Developed SOAP callout from WSDL generated WSDL to Apex classes with client application and mapped these fields on to Conga templates.

Created Web Services for handling requests and API and SaaS based applications using REST or SOAP-based web services (SOA)

Involved in Setting up Sales Cloud Queues, web-to-lead setup, lead conversion mappings, assignment rules, auto response rules etc.)

Involved in querying salesforce tables using SOQL & SOSL queries using Force.com Explorer.

Implemented security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.

Created Price books and also migrated the active Products from these Price books.

Created Workflows and Approval processes and developed validation rules.

Imported accounts and contacts data through Import Wizard.

Involved in UNIT testing and Integration testing.

Environment: Saleforce.com platform, Standard and Custom Objects, Validation rules, Workflow & Approvals, Record types, Reports, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, Conga Composer, HTML, Java Script, AJAX, Custom Tabs, Access and Security Controls.

Charter Communications, St Louis MO Oct 2014 – Dec 15 Salesforce Admin/Developer

Responsibilities:

Worked on various Salesforce.com Standard objects like Accounts, Opportunities, Leads, Campaign, Events, Tasks, Contacts, Cases, Reports and Dashboards.

Agile Development Methodology was followed for the implementation

Managed Salesforce integration with existing systems and third-party providers.

Interacted with various Business users for requirements gathering.

Implemented Salesforce Development Cycle covering Sales Cloud, Service Cloud, Call Center, Chatter & App-exchange applications.

Developed various Custom Objects, Tabs, validation rules, formula fields.

Developed custom Business logic using Apex Classes, Visual force pages and Lightning components. Used Visual force components like Page Block, Command Buttons, Action support, Action Function.

Utilized Salesforce Lightning Experience Process Flows to automate Business process

Worked with SOQL, SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.

Developed Visual Force pages to change the entire look and feel, tabs and views of the Salesforce.com UI in accordance with the company requirements.

Created relationships among objects using Lookup and Master-detail relationships.

Created various Profiles, Roles, Page Layouts, and Record Types and configured the Permissions based on the Organization hierarchy requirements.

Integrated Salesforce CRM with Siebel CRM explicitly using web services API.

Perform detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like Visual Force, Force.com IDE

Extensive experience on S controls, Visual force pages and Page layouts according to the Business requirements

Installed the Call Center Applications and Allowed the end users to maintain a track history of customers complaints

Managed and deployed Salesforce.com CRM solution to multiple departments within the organization.

Performed data cleanup and/or Data migration to/from salesforce.com

Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response for automating business logic.

Created mash up between Sales force CRM and Gmail through Force.com AppExchange's Email integration engine.

Responsible for source control and configuration management for managing source code and technical documentation.

Created workflow rules and defined related tasks, email alerts, and field updates.

Developed several Custom Reports & Dashboards that are used by Business user and Managers.

Integration with ETL tools like Informatica, Infosphere.

Worked on maintaining the complete contract management using Apptus.

Involved in collecting the data during contracting process back into the salesforce instance using Apptus.

Involved in various user stories and worked with QA team to test in various sandbox environments and update fields in Production.

Configure and Maintained the Sandbox Environment for easy facilitation of Development and QA Activities.

Created custom Java Application to Interact with Salesforce using SOAP and Rest web services

Implemented Data Loader through the Command Line Interface to extract the data from database.

Configured Chatter for the Users in the Organization for collaboration.

Writing customized SOQL queries to extract the data pertaining to the calls made by the reps.

Created Email templates in Text, HTML and visual Force necessary for the application.

Developed visual Force pages with JavaScript and Apex classes.

Performed apex callout using Web Service to external applications from salesforce using Http Request and Http classes.

Written Apex Test classes to Unit test Apex classes before moving to Production.

Created and maintained the documentation for Design, Migration and Integration.

Deployed applications from Sandbox to Production.

Environment: Saleforce.com CRM, Apex Classes, Controllers, Visual Force Pages, Custom Objects, Tabs, Email Services, Workflow & Approvals, Reports, Security Controls, Sharing rules, SOAP, S controls, Web service, HTTP, XML, Force.com IDE, Chatter, HTML 5, CSS, Bootstrap, JavaScript, Apptus, Windows 2003

Abbott Laboratories, Pewaukee WI Nov 2013 – Oct 2014

Role: Salesforce Developer

Responsibilities:

Interacted with Business users for requirements gathering, analysis and development.

Worked on various Salesforce.com Standard Objects including Accounts, Contacts, Reports, Dashboards, Events and Tasks.

Agile Development Methodology was followed for the implementation

Developed various Apex classes, Controller classes and Apex Triggers for various functional needs in the application.

Developed various Custom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules.

Created various Profiles, Roles, Page Layouts and Configured the permissions based on the organization hierarchy requirements.

Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response for automating business logic.

Developed Cascading Style Sheets (CSS) for creating effects in Visual force pages.

Created Workflow rules and defined related tasks, email alerts, and field updates.

Implemented Pick lists, Dependent Pick lists, lookups, Master detail relationships, validation and formula fields to the custom objects.

Extensive experience on S controls, Visualforce pages and Page layouts according to the Business requirements

Installed the Call Center Applications and Allowed the end users to maintain a track history of customers complaints

Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and other platform-based technologies like Visualforce, force.com API, and web services.

Achieved Business functionality by implementing Sales cloud.

Created email templates and inbound emails using Visual Force for clients and customers.

Worked extensively in customization of Service Cloud Console by embedding Visualforce pages in custom console components, highlight panel and interaction log.

Enabled Chatter for the Organization and to effectively communicate with the users in the Organization.

Implementation of Data Loader for loading the data.

Performed data cleanup and/or Data migration to/from salesforce.com

Merging of Salesforce instances

Developed business documents for Salesforce.com Custom objects.

Worked on different portals like Self Service Portal, Partner Portal and Customer Portal.

Implemented Salesforce.com web services client using Sales force web services API, Java, XML and partner WSDL.

Integrated Salesforce with external Master data using SOAP and REST API

Developed several Custom Reports & Dashboards to better assist managers and also report folder to provide report accessibility to appropriate personnel.

Expert in Salesforce Sales and Service cloud implementation.

Provided the training to Business users about the system.

Environment: Saleforce.com CRM, Force.com platform, Apex Classes, Chatter, Visual Force Pages, Controllers, Service Cloud Console, Custom Objects, Custom Tabs, Email Services, Workflow & Approvals, Reports, Security Controls, SOAP, REST, Eclipse IDE, WSDL, Windows.

Education Details: Bachelor’s in computer science-2013

University: Sree Nedhi Institute of Science and Technology

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