Service Representative Administrative Assistant
Resume:
ANGELIKA BRAUN
Career Objective
Diligent professional with 23+ years of experience and a
proven knowledge of customer communications, customer needs assessment, and operations management. Aiming to leverage my skills to successfully fill the Customer and Administrative support role at your company.
Contact
************@*****.***
Rochester, NY, 14632
Education
STETSON UNIVERSITY
DeLand, FL
(May 1980)
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Additional Skills
Bilingual - German
Certifications
FDCPA certified
Experience
Jan 2015 - Present
DEBT COUNSELOR
Continental Service Group Inc., NY
Contracted by US Department of Treasury
Calculate clients' available monthly income to meet debt obligations.
Assess clients' overall financial situation by reviewing income, assets, debts, expenses, credit reports, or other financial information.
Locate and notify customers of delinquent accounts by mail or telephone to solicit payment.
Advise customers of necessary actions and strategies for debt repayment.
Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
Jan 2012 - Jan 2015
GLOBAL CUSTOMER SERVICE REPRESENTATIVE
Sutherland Global Services, NY
Make Appointments for service engineers to service customer tools
C O L L E C T I O N S R E P R E S E N T A T I V E
Confer with Bilingual (German Speaking) customers and engineers via phone and email to order parts and create service requests
Tracking shipments to ensure timely delivery of orders
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Jan 2009 - Jan 2010
CREW LEADER
US Census, NY
Supervised 16 enumerators and crew leader assistants during field operations
Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
Train or instruct employees in job duties or company policies or arrange for training to be provided.
Prepare and issue work schedules, deadlines, and duty assignments for staff.
Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies.
Jan 1996 - Jan 2008
ADMINISTRATIVE ASSISTANT
Orange Radiology, Monroe, NY
Generated weekly schedules for 19 radiologists at 8 locations
Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.
Handled all legal requests for patient records
Scheduled and assisted in yearly state inspections for all sites and created statistic reports for state inspectors
Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.
Compile and record medical charts, reports, or correspondence, using typewriter or personal computer.
References
References available upon request
Contact this candidate