Service Agent Care Representative

Jamor Crouch

**** ****** **. *******, **, *****

*****.******@******.*** 609-***-****

Education

B.S. in Communications 05/2014

Work History

Golden Nugget Casino/ Hotel 01/23/2022 to Current

Front Desk Agent

Newark International Airport 10/21/2016 to Current Airline Passenger Service Agent

Newark International Airport 03/09/2015 to 01/04/2016 Customer Care Representative

• Responsible providing updated flight information such as cancellations/ delays and arrival and departures.

• Assisting passengers and customers with luggage (If necessary), recovering and receiving lost or stolen items, and providing transportation services for passengers.

• Providing excellent customer service

La Renaissance Resort 01/02/2014 to 03/09/2015

Front Desk Manager

• Responsible for guest check-in and check-out

• Managing payments and phone reservations. Sales of time shares and room rentals.

• Logging, Documenting, and filing guest information Atlanticare

Radiology Attendant 10/2005 to 08/2013

• Assisting radiology techs with patient appointments

• Accommodating patients with any basic need and providing comfort

• Responsible for providing safe equipment for patient transportation

• Nationwide Parking

Valet Parking 11/2008 to 07/2013

• Parking customer vehicles

• Monitoring customer’s vehicles to ensure safety

• Managing payments and documenting vehicle information Subway

Assistant Manager 04/2003 to 10/2005

• Aiding manager with servicing customers, employment, and paperwork

• Responsible for business efficiency and quality service of food

• Managing payments, ordering and receiving product Trump Plaza Casino/Hotel

PBX Operator 06/2001 to 04/2003

• Call Center receiving incoming and outgoing calls for guest and employees

• Providing guest and employees with casino and hotel information Qualifications and Skills

Managerial experience, Customer Service, Communications, Hospitality, and Microsoft Office

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