Customer Service It Support

YVETTE HAVLICEK

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PROFESSIONAL SUMMARY

Hardworking, enthusiastic, and personable Administrative professional offering excellent communication, planning, and administrative support skills demonstrated through over 30 years of experience. Skilled at drafting reports and business correspondence, managing clerical tasks, and utilizing friendly and collaborative-focused interpersonal skills to meet office goals with a positive and encouraging mindset. WORK HISTORY

05/1990 - Current

Office Manager /Senior Customer Service Executive

Gravure Ink - Bensenville, IL

Managed 29 Staff across 2 office locations and 2 business divisions through day-to day guidance and oversight.

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Managed phone and email correspondence and handled incoming and outgoing mail and faxes. Provided Tier 1 IT support to non-technical internal users through desk side support services. Increased office participation in special events by creating newsletters with detailed calendars and other office updates.

Interacted with vendors, contractors and professional services personnel & oversaw office inventory activities by utilizing systems for ordering, requisitions, invoicing, billing, and customer shipments. Handled daily scheduling tasks and provided administrative support for entire department. 01/2015 - 12/2021

Health and Wellness Director

Patrick Industries - Bensenville, IL

Coordinated marketing efforts & health fair activities to promote fitness and wellness programs and provided guidance on stress management techniques. EDUCATION

06/1989

High School Diploma

Morton East High School - Cicero, IL

CERTIFICATIONS

Certified Real Estate Agent- REMAX

Level 1 Strategic Communication Certification

Skill Path Microsoft Excel Advance Certified

Lombard, IL 60148 847-***-**** **************@*****.***

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