Alexis Ostolaza

Springfield, MA *****

adwv91@r.postjobfree.com

+1-413-***-****

An enthusiastic Customer Service Professional with eight years’ experience providing customer support with professionalism, integrity, and compassion. Proven record of establishing an exceptional rapport with clients and colleagues alike through interpersonal relations building techniques. Elicits the trust and confidence of clients. Works well independently, collaborates effectively in team efforts, performs well under pressure or with minimal supervision. Interacts creatively and effectively with staff and managers. Focuses on specific tasks, keeping overall project goals in mind, meets demanding time goals. Oversees large projects and follows through to completion. Confident and decisive under stressful conditions. Represents the company with dignity. Authorized to work in the US for any employer

Work Experience

Procurement Sales

C&S Wholesale Grocers Inc - North Hatfield, MA

December 2021 to Present

Position Overview As an Inside Sales Representative I will develop and grow sales to our independent customer base to engage with customers on order levels as well as to assist in the daily operations of the Sales Department. Job Description Telephone sales to independents- on a an assigned list of customers which need to be called in order to maintain and grow C&S sales with the account. Take orders on a routine basis, sell against daily and weekly target initiatives established by sales management. Assist customer as required with issues management. Create spreadsheets, presentations, communications and other related tasks as directed.

National Sales Account Manager

McKesson Medical Surgical - Farmington, CT

September 2014 to February 2020

· Created and maintained ongoing relationship with medical offices nationwide for over 700 accounts assigned to coded territory

· Developed strategies and territory planning to ensure customer satisfaction and increased sales

· Consistently learn about new products and services, while keeping up to date on thousands of different medical supplies and pharmaceuticals

Accomplishments:

· Increased total sales percentage in given sales territory approximately 60% over the last 4 years.

· 100/100 Sales club winner for exceeding 100% of both gross profit and overall sales goals for fiscal years 2015 - 2018

· LaForce 2019 Graduate, Selected by Management to attend McKesson Yearly lab and point of care sale conference in Las Colina, TX.

Top Buyer Account Manager/Sales Representative

StubHub - East Granby, CT

October 2013 to July 2014

· Answered phone calls to assist customers with purchasing tickets

· Assisted with team lead duties, including applying coupons, coaching, and checking for possible fraudulent accounts

· Worked field Sales at major sporting events/concerts to increase sales

· Contributed with sales training in StubHub/eBay new outsourcing office in Melbourne FL

Accomplishments

· Consistently exceeded goals in sales and quality assurance MILITARY SERVICE

Petroleum Refueler

Army - Fort Lee, VA

October 1993 to June 1998

· Dispensed fuel to helicopters, and made sure it was being transported and handled safely

· Issued and dispensed bulk fuels stored in distribution facilities to Army units that need them

· Stocked bulk and packaged petroleum products, handled accounting duties for any inventory received

· Ensured units had the fuel they need

Education

License

United Tractor Trailer School, Inc - Holyoke, MA

April 2021 to June 2021

LICENSE in Certified Sterilization Technician

Asnuntuck Community College - Enfield, CT

March 2021 to June 2021

High school diploma or GED

Skills

• Active Listener (10+ years)

• Communication (10+ years)

• Bilingual Spanish (10+ years)

• Attention to Detail (10+ years)

• Time Management

• Problem Solver

• Trouble Shooter

• Results Oriented

• Relationship Builder

• Market Strategist

• Salesforce/Siebel

• Product Knowledge

• Customer Relationship Management

• Sterilization and documentation

• Account Management

• B2B Sales

• McKesson

• CRM Software

• Store management

• Management

• Outside sales

• Medical sales

• Restaurant experience

• Basic math

• English

• Sanitation

• Restaurant management

• Microsoft Excel

• Sales

• Microsoft Word

• Google Docs

Military Service

Branch: United States Army

Rank: E4

Certifications and Licenses

Secret Clearance

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