Customer Service Time Work

Christine Costa

**** ******* *** *****, ** ***** 209-***-**** *********@*****.***

Profile

Experienced in Logistics, Customer Service and Leadership. Able to maintain composure in high stress situations to ensure the well being of a company is best supported by all actions made in a critical logistics environment. Skills Summary

Project Management

Vendor Compliance

Personnel Management

General Office Skills

Purchasing

Customer Service

Scheduling

Leadership

Shipping /Warehousing

Conducting Inventories

International Shipping

Vendor Relations

Professional Experience

PCL Logistics – Logistics Manager Feb 2020 – Feb 2023

Managed hiring and onboarding of employees for Pharmaceutical logistics company

Responsible for managing advertisements for hiring, following up with potential employees, coordinating training and supporting company growth efforts.

Ensured new hire compliance with Kaiser, CVS, and other Pharmacy requirements. Mercy Medical Center- Warehouse/Central Supply Manager Nov 2009 - May 2019

Was instrumental in start up of new hospital. Created 40 plus par locations for C/S location on 7 floors. Opened new warehouse and storeroom facility. Organized move from old hospital, and the moving of all products.

Responsible for personnel staff of 15 including hiring, scheduling, training, reviews, maintaining employee certification files, and payroll.

Work with vendors, purchasing of supplies for warehouse, various reports for inventories for both areas. Memorial Hospital- Warehouse/Storeroom Manager February 2007- October 2009

Daily purchasing receipt/processing of inbound inventory critical for hospital at two locations.

Responsible for personnel duties including hiring, scheduling, training, review, maintaining employee certifications, files, and payroll.

Work with senior buyers to determine stock levels thresholds to maximize inventory flow.

Awarded “Pace Award” for Customer service.

Department Manager- 5.11 Tactical Inc. March 2006- January 2007

Managed all operations in the Embellishment Department, Screen Printing Department, and Retail Store Operations.

Supervised and trained staff of 15 or more employees based on workload

Customer Service, order processing and entry, as well as customization projects for customers. Material Handling Manager- E&J Gallo Winery September 1998-March 2006

Supervised, trained staff of 15-20 plus for all areas of warehousing for a primary Gallo logistics hub

Directed warehouse management and maintenance for area.

Order fulfillment and project coordination.

Specialized Courses and Training

Program Manager Training Biometrics Living Leadership GMP and Chemical Safety Building Business Relationships Improving Employee Performance & Work Habits Developing Collaborative Relationships Coaching for Success Challenge of Leadership Resolving Conflict Giving Recognition

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