Service Representative Customer
Resume:
Leslie Williams-Harrison
**************@*****.***
Lutz Fl.
Dedicated and self-motivated professional with excellent communication skills and telephone techniques developed through experience as a student service coordinator, relocation specialist, and customer service representative. Excels in resolving employer challenges with innovative solutions, systems and process improvements proven to increase efficiency and customer satisfaction. Immense ability to learn software programs, office procedures and computer equipment.
Customer Service Representative
Integrity Home Solutions
Tampa, Fl
August 2022 to February 2023
Collected data from customers in order to schedule maintenance appointments for customers hvac systems, plumbing, and electrical systems. Providing excellent customer service on inbound as well as outbound calls and e-mails
Transportation Coordinator
La Bella Legacy
August 2019 to August 2022
Provided safe transport for elderly clients from their homes to the activity center and back home at the end of the day.
Driver
UBER and LYFT
Tampa, Fl
December 2018 to August 2022
Pick up passengers and transport them between places, ensuring that they arrive to their destinations safely. Communicating with my clients making sure that they are comfortable during the ride, managing time so that arrive to their destination in a timely manner, and providing awesome customer service.
Customer Service Representative
Sitel
Lake City, FL
December 2017 to March 2018
Temporary campaign that involved answering inbound calls and assuring consumers with their Equifax credit file questions. Assistance with the enrollment of TrustedID and Lock for Life programs.
3M Operator
Bridges of America
Lake City, FL
April 2016 to May 2016
The top priority is to monitor the work release inmates and make sure that they do not deviate from approved routes traveling to and from their place of employment and while on furloughs. Update work schedules so that when inmates are away from the center they do not receive violations through the monitoring system.
Tier 1 Phone Agent
Computer Technologies
Tampa, Fl
October 2015 to November 2015
Answered calls from members of AmeriCorps members that have previously serviced and would like to serve again, members that have questions concerning their education award. Assisted with applying, password resets, updating personal information, answering general questions and navigation of the member page.
Telephone Underwriter
West Point Underwriting (CSI Companies)
Tampa, Fl
August 2013 to October 2013
Spoke with insurance agents concerning changes and update to their clients homeowners insurance policies. Updated information for Heritage as well as Light House insurance companies.
Claims Processor
First Source Solutions
Tampa, FL
May 2013 to August 2013
Researching, Verifying and entering claims information provided by doctors that are requesting appeals for payments of services that they have provided to the members of Well Care. Cooperating with the Mail department to find documentation that has not been processed to expedite approved appeals. Enter all information into the Sitryx system in a timely manner due to clean desk policy insuring that the que is empty by the end of every day.
Mortgage Foreclosure Researcher
Canon Recruiting Agency
Tampa, FL
August 2012 to February 2013
Conduct a complete review of the file to ensure all default time frames were processed accurately. Review to determine if ownership of the note and mortgage was properly. Documented when foreclosure proceedings were initiated and document any exceptions. Determine if the foreclosure proceeding was processed in accordance with applicable state and federal laws, to include SCRA and US Bankruptcy Codes, and document any exceptions. Validate fees and penalties charged and assessed were reasonable, customary and within the applicable state and federal laws, and document any exceptions, and if necessary create a lost note affidavit.
Student Services Coordinator Tampa
UNIVERSITY OF PHOENIX
Tampa, FL
April 2009 to April 2012
Performs various activities to support the accurate and timely process of attendance. Activities may include distributing or collecting attendance sheets, inputting information in the appropriate student tracking system, researching discrepancies of records, and following up on related issues with the appropriate campus personnel. Provides clerical and administrative support to the department through various activities such as filing, typing, copying and collating materials to ensure that department operations run smoothly. May also provide backup assistance to other department personnel as directed or apparent. Ensures that the facilities and related equipment are available and in the appropriate condition to accommodate student and faculty, and stocking rooms with the appropriate classroom supplies. Acts as a direct contact to provide general assistance and University information to visitors, students and faculty.
Sales Consultant-Inbound Call Center
PODS
Clearwater, FL
February 2007 to April 2009
Capture all data elements required for the sale and ensure customer understands products and services offered by PODS. Describe and sell services, products and promotions to potential, new and current customers while working in the PODS National Call Center. Solicit information from the customers and evaluate their needs to match our product line to ensure customer requirements are met. Update customer records and documents, calls, record action taken, and list any follow-up action required.
Education:
Paul R. Wharton High School
May 1999
Key Skills:
Records Management, Critical Thinking/Decision Making, Microsoft Office, Data Collection and Entry, Administrative/Clerical Skills, Microsoft office
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