Professional Summary

Organizational Psychologist with 15+ years of experience applying change psychology, leadership, Adult Learning principles and counseling skills to build/support adoption for behavioral change, training/learning, innovative communications, team/deliverables/ expectations management, strategic planning for complex, cross functional, transformative and interdependent initiatives. Prosci ADKAR & TTT certified. Global, federal and IT experience.

US Government Security Clearance

Published- Toolkit for Supporting Org. Change & Psychology Across the Phases of Change- available on Amazon

Presenter at APA 2023 Conference on Change Psychology

Achievements & Outcomes

Decreased “waste” time for recruiters by 60% through successfully redesigning, aligning and transitioned a paper dependent organization/culture to a technology-based operation.

Reduced test restrictions by 75% by coaching senior leaders at Apple in the design of a statistical framework to convert Apple’s HW/SW Technician training to a Computer Adaptive Test (CAT) affecting over 5 million testers annually.

Increased time to combat by 45% as PM/change team leader for the design and execution of a global USAF SAP ERP change/transition to maximize performance, drive adoption, improve operational capacity and decreased error.

Increased sales by 40% thru the design and delivery of a change initiative deployed to 2000 managers in 8 countries facilitating cultural and performance change supporting new process, ideology and approach for sales interactions.

Increased client support-85% and sales-45% by designing and leading the change strategy and training/learning curriculum to support a performance transition for 7000 IT employees/2000 contractors to build an internet customer platform for State Farm.

Increased internal management promotions-by 33% and built a leadership bench for six bands, 5000+, middle managers tied to performance and evaluation metrics to support a Wal-Mart hire from within culture change.

Decreased time for IT development at Capital One by designing, coaching and executing the Agile conversion process for IT teams.

Consulted/led the transformation for organizations to implement an enterprise change management practice and methodology.

Implemented change at Bayer for a global organization alignment and transition effort following the acquisition of Monsanto, projects involved creating a culture for Cyber Security in R&D and IT.

Managed stakeholder expectations during change and presented the opportunities for increased performance, improved business outcomes, higher employee engagement and job satisfaction.

Designed the conversion process & transitioned current HR depts thru supporting HCM/HR implementations.

Created a pathway to transition 18,000 students thru the design and build for the only on-line degree in Applied Psychology/ Media & Tech, w/human factors and user-centered design.

Leadership Experience

Enterprise change management & OE

methodology, tools and practice.

Continuous improvement projects

Applying ADKAR model for change.

Project leader for transformational change.

Project management, i.e. strategy, planning,

goals, budget, vendors, staffing, & comms.

Design, develop, deliver & evaluate training

and learning programs, web & ILT based.

Facilitate groups and cross-functional teams.

Metrics and program evaluation.

Group dynamics, coaching & motivation.

Mental Health Clinician

Certifications & Tools

Member of APA- SIOP (Society for Industrial and Organizational Psychologist), OD Network, ISPI- International Society for Performance Improvement. Designated as a Master Trainer with ISPI.

Certified/experience in:

Prosci’s ADKAR Change Methodology, Certified & Train the Trainer

Myers-Briggs Type Indicator

Online- Instruction certified,

Experience with Microsoft Office, including Excel, Access, & PowerPoint, Photoshop, Lectora, Success Factors, Open Source, SharePoint, Captivate & Articulate, other e-media tools

Academic Experiences

Taught HR Practice, Regulatory Compliance & Research Methods to graduate HR students at Washington Univ. STL.

Designing programs & courses for I/O & Applied Psychology undergraduate offerings.

Taught Org. Behavior, OD, Instructional Design and HR to undergrads at Maryville University.

Redesigned the Org. Behavior program at Maryville University & created a Master’s offering.

Education

PhD (abd)-Ed. Psych, Adult Learning

Southern Illinois Univ., Carbondale, IL

Masters of Arts-Psychological Counseling, Southeast MO State Univ.,

Bachelors of Science-Psychology & HR, Southeast MO State Univ.

Experience

Organizational Psychology/ Change Consultant offering counsel and leadership on a wide range of organizational improvements/change, performance development and effectiveness opportunities. Strategies include collaboration, building business capacity, coaching/advising senior leadership, innovative communication, reinforced training and learning to ensure implementation success and fulfillment of operational objectives.

Responsibilities and achievements, include:

Applying expertise in psychology, PM, engagement, motivation, learning and behavioral change to create and support contributory high-performance cultures.

Managed expectations during OE/change and supported opportunities for increased performance, improved outcomes and higher employee engagement and job satisfaction.

PM/client manager ensuring objectives are realized through alignment, training and communications/plans, managing strategy, team performance, branding, deliverables and client expectations/experience.

Consulted on transition to cloud services for data management, collaboration and cost reduction.

Designed, developed and implemented change management methodology and plans for transitional initiatives with a focus on integration and organizational alignment.

Reinforce behavioral change, identify challenges, resistance, develop mitigation plans and escalate risks as needed.

Partner with business leaders to coach, offer leadership and support them in their change leader role to build change capacity.

Build awareness and adoption through innovative communication strategies, engaging training/learning opportunities and coaching leadership on strategies to reinforce and model behavioral change that reinforce change performance.

Worked with Azure cloud technology for cost saving and data analytics with the USAF and Informa, cost and data and as a collaboration tool.

VP HR Change & Transition for EMR/IT organization with responsibilities to own & execute an HR/OD/change management practice utilizing change psychology and Adult Learning best practices to train, coach and implement operational efficiencies and change management functions.

Managed client/employee expectations during conversion to an IT enabled work process and adaptations to their way of work.

PM/Change Engagement Manager for simultaneous EMR implementations managing change, training on the system, project plan, cultural transition and client expectations to ensure objectives were met and technology adopted.

Built/deployed the organizational strategy, implemented performance metrics and applied OD/OE/Agile best practices to drive change capability, from start up to full staff at 175 FTEs.

Partnered with key stakeholders to conduct process improvement efforts, streamline and build efficiencies into work processes.

Organizational Strategies

2006- current

Northhighland- Sr. Change Manager, integration of 4 hospitals in metro Chicago, IL 4/2022- 2/2023

Amyx- Sr. Change Manager & Trainer

Scott Air Base, Illinois 4/2021- 5/2022

Avingrid, - Change Manager

Orange CT, 5/2020- 7/2021

Bayer-Monsanto- Change & alignment consulting

St. Louis, MO 11/2019- 4/2020

Informa- Acquisition Change Management

Overland Park, KS 8/2017- 10/2019

Sprint- Change Mana. & training team dev.

Overland Park, KS 9/2016- 9/2017

Univ. of Phoenix- Ass’t Program Dean,

Phoenix, AZ 8/2014- 9/2016

Salt River Project- Org. Effectiveness

Phoenix, AZ 6/2013- 11/2014

Apple- creation of CAT for technician cert.

Palo Alto, CA, 11/2012- 11/2013

Capital One- Change strategy for Agile con.

Richmond, VA 6/2012- 4/2013

State Farm- IT Change Mana.

Bloomington, IL 5/2011- 7/2012

USMEMCOP- IT/ culture Change Mana.

Washington, DC 1/2011- 7/2011

USAF- IT/ERP Change Mana.

Dayton, OH 7/2009- 1/2011

Wal Mart- leadership deve. tied to metrics

St Louis, MO virtual 12/2008- 6/2009

AMDOCS- Change Mana. Org. Leadership

St Louis, MO 8/2008- 7/2009

MO DNR- Org. strategy/change processes

Jefferson City, MO 6/2006- 8/2008

Vital Information Management Corp. 2001-

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