Sales Associate Learning Development
Resume:
Nashville, TN *****
W: *****.******@*****.***
Skills
Sales Leadership Development
Class Development
Orienting New Employees
Quality Assurance
Call Monitoring
Effective Selling Techniques
Sales Training
Persuasive Selling
Amanda
Keen
Professional Summary
Positive and upbeat sales professional connects with customers, maintains documentation and exceeds quotas. Increases solid revenue streams by keeping open lines of communication with established and potential customers. Prospects for new business while capitalizing on emerging sales opportunities.
Experience
Comcast, Xfinity
August 2019 - October 2022
SUBJECT MATTER EXPERT
Championed portfolio management approach to develop consistent discipline and methodology in achieving innovation
Mentored new personnel, hired to fulfill various roles.
Designed and facilitated training courses, aligning new learning development and solutions to organization's strategic goals, mission, and vision.
Documented participation and evaluated learning for each participant..
Assessed additional needs based on training progress and collaborated with management to meet requirements.
Monitored day-to-day activities of Comcast company and employees, noting areas needing improvement and implementing plans for rectification.
Led daily, weekly and monthly coaching, counseling and feedback sessions.
Delivered new employee onboarding and training sessions via Microsoft Teams.
Comcast, Xfinity
January 2018 - February 2023
EXPERIENCED SALES ASSOCIATE
Provided positive first impressions to welcome existing, new and potential customers
.Engaged with customers to effectively build rapport and lasting relationships.
Solved customer challenges by offering relevant products and services.
Increased sales by offering advice on purchases and promoting additional products.
Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Educated associates on market trends and stayed up-to-date on forecasts.
T-MOBILE
April 2013 - January 2017
INBOUND SALES REP
Assessed and facilitated customer needs in fast-paced, competitive, high pressure environment
Mobile Sales professional, reaching sale goals and revenue achievements.
Sold customers on product offerings by leveraging data on available benefits and prospects' personal history and preferences.
Connected with customers effectively through high-energy and upbeat sales and conversational tactics.
Offered customers various viable solutions based on high-level knowledge of company offerings and processes combined with expert sales abilities.
Closed business consistently with emphasis on service-oriented solutions.
Education
Some College - Human Resources Management
Ashford University, Chandler, AZ
Accomplishments
Consecutive Top Performer in sales
Used Microsoft Excel to develop inventory tracking spreadsheets
Achieved Elite by completing yearly sales with accuracy and efficiency
Exceeded monthly quotas
“Employee of the Year” in 2018.and consecutive years
.
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